lampandlight.co.ukReviews:
929 reviews in the last 12 months9,947 total reviews
Excellent
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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
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Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk
1 Jun 2023
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25 May 2023
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22 May 2023
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26 Apr 2023
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28 May 2023
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Order cancelled without any communication. Awaiting refund.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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7 Dec 2023
Verified review
Order was market as dispatched but never sent
Order was market as dispatched, given a invoice and money taken from my account. Yet 5 days later courier still said they were waiting for the sender to drop the parcel. Had to call and ask for a full refund and was told that they will raise a credit note after a few days and then process my refund “any pay you what’s due”… did not sound like a full refund and I am still waiting for confirmation of a refund being requested two days ago.
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27 Jun 2023
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Our of stock with no communication
Ordered and paid for lights. Had email to say dispatch will be delayed, stating a date. 7 days after that date I rung to chase and the lights were never in stock in the first place!!! Job all finished and work men left with no lights fitted. I am beyond disappointed. Cancelled and got money back.
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14 Sept 2023
Verified review
Ordered seven days ago and the tracking link from Yodel still says with sender. Spoke with customer services who confirmed should be with them next day but this hasn't happened. If had known it was going to take over a week then wouldn't have ordered from the company. Won't be using them again!
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11 May 2023
Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder)
I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions.
If I can't fit the bulb, the lamp is useless to me-so, am not very happy
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23 Dec 2023
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Your shopping process in Serbia is very complicated for the buyer. Why you just don’t make simple like every online shop?
Placed in the kart, confirm,pay upon delivery… Why I should organize trace passing from Croatia to Serbia and entire 10 emails until I get something?
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5 Jul 2023
Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
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Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips,
We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully.
Once again we apologise for the inconvenience and thank you for your review.
Kind regards,
The Lamp and Light Team
13 Dec 2023
Verified review
Terrible
Ordered two separate lights, paid and received confirmation of the order. Then received tracking information. Next thing had an email saying returns accepted. Didn't even receive my order and it was returned not by me. No explanation so far.
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25 Sept 2023
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I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed.
Poor poor company
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22 Dec 2023
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Sneaky returns policy
I was quite annoyed to get an instant email once I paid for my order saying I couldn’t cancel it & returns had to be sent to Holland. This is underhand and I won’t be purchasing anything from them again.
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8 Dec 2023
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My item never arrived my tracking shows it was never received by courier I specifically wanted what I ordered and very disappointed to have received a email saying thanks for returning your goods
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26 Jun 2023
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Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
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28 Sept 2023
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customs not soreted out
Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
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10 Dec 2023
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Missing information
I bought items on lampaisvetlo.rs and they never stated that items are coming outside of country so taxes I have to pay are more than 50% of original cost
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24 May 2023
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WHERE IS MY ITEM??
No info at purchase about when delivery date.
I dont want to create an account just to track item.
16 days since i purchase item. WHERE IS IT??
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19 Jul 2023
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Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
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