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lampandlight.co.uk
Reviews:

955 reviews in the last 12 months9,849 total reviews  

4.52
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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11 May 2023
 Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder) I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions. If I can't fit the bulb, the lamp is useless to me-so, am not very happy
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6 Apr 2023
 Verified review

Item as expected….

I made sure I was in to receive the parcel on Monday this week and Yodel finally delivered on Wednesday which was inconvenient and the parcel got quite damp as we were not aware of its arrival. Luckily the contents of the box were protected well and we are pleased with the light
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5 Jul 2023
 Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
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Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips, We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully. Once again we apologise for the inconvenience and thank you for your review. Kind regards, The Lamp and Light Team
25 Sept 2023
 Verified review
I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed. Poor poor company
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3 Apr 2023
 Verified review
Received my lamp and I cannot actually believe they sent it out. The base was so badly damaged and chipped that we didn’t even bother putting it together. Now I have the hassle of returning it.
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26 Jun 2023
 Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
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28 Sept 2023
 Verified review

customs not soreted out

Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
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31 Mar 2023
 Verified review
The lamps mount that connect to the bulb mount is too big for the lamp we bought it for and too big for any standard light mounting. Sending it back
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24 May 2023
 Verified review

WHERE IS MY ITEM??

No info at purchase about when delivery date. I dont want to create an account just to track item. 16 days since i purchase item. WHERE IS IT??
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19 Jul 2023
 Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
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16 Oct 2023
 Verified review

Poor from the beginning to the end.

1. The order was sent incomplete. 2. I had paid for home delivery but did not get one. 3. The product sent was defective.
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5 Sept 2023
 Verified review
Say how long delivery times will be items shown on website do not match what is actually sent Very poor service
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14 Sept 2023
 Verified review
Goods still not dispatched after 1 week, and no reply to chaser emails I have sent. Very poor customer service.
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25 Sept 2023
 Verified review
Haven’t received parcel, apparently damaged in transit, have had no communication from lamp and light.
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19 Jul 2023
 Verified review
Awful lamp just toppled over. Near on impossible to return. Will never use again
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16 Nov 2023
 Verified review
1 item came broken and communication to LampandLight has gone unanswered
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23 Apr 2023
 Verified review
There are scratches all over the light fitting I’m very disappointed 😞
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3 May 2023
 Verified review
Both items have arrived scratched and they haven’t returned my email!
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8 May 2023
 Verified review
Not received our order please can you check the delivery address
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11 Nov 2023
 Verified review
You have a pathetic costumer servise for Turkey.
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