MYPICTUREReviews:
26,144 reviews in the last 12 months141,541 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
10 days ago
Verified review
Poor Customer Service and Delivery
While the photos were fine I feel let down by Customer Services. My fault I know, but I accidentally clicked buy before putting in a promotion code. Realising this I contacted them immediately either to cancel then re-order or retrospectively to add the code - I met with a 'Nothing we can do Gov' attitude. I feel this is poor Customer Service - I can't beleive that nothing could have been done. Very disappointed :(
Also, the photos were left in the open, in the rain about two yards from a covered gazebo - madness. Fortunately I was in and noticed them before they got soaked!!
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Answer by MYPICTURE
10 days ago
We regret to learn about this. We value your feedback and it will be taken into account. Rest assured, we will reach out via email to discuss the matter further. Your satisfaction is important to us.
3 days ago
Verified review
An absolute shambolic experience! My items ‘could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do turned out to be horrible and stressful. AND the quality of one of the prints is EXTREMELY poor!! Overall, extremely poor service and quality and I will be taking it further!
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Answer by MYPICTURE
3 days ago
We're truly sorry to hear about your experience. Your feedback is important and we would like to better understand your concerns. We will be in touch via email for you to elaborate on your review and rating. Your constructive comments will be taken into account.
23 Mar 2024
Verified review
Ordered a second canvas with you and it took least two week to receive it as I didn't get much up dates from you on my delivery and your service is very poor as when you finished doing my canvas it kept saying in transit from the 15th off march when I ordered it and not very good at sending parcels to yodel on time and I waited nearly week to hear updates from you and would like a refund after all the hassle and problems I had and it effects my heath which is fragile x syndrome which effects my brain
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Answer by MYPICTURE
23 Mar 2024
We're sincerely sorry to hear about your experience. Your feedback is extremely valuable to us and will be taken into account. We understand the importance of prompt and reliable service. We'll be reaching out to you via email to help resolve this matter.
5 Apr 2024
Verified review
Don't set high expectations as you will be disheartened with this Company!
After a long wait, I wad deeply disappointed to discover that the quality of printing was severely lacking. the colors appeared dull, lacking vibrancy and clarity. Also, there were noticeable blurriness in certain areas of the image which significantly detracted from its overall appeal. No i don't recommend this company and I hope they will take serious steps to improve the printing and quality control measures.
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Answer by MYPICTURE
5 Apr 2024
We're sorry to hear about your disappointment. The quality and clarity you've described indeed deserve our attention. We appreciate you taking the time to provide this feedback, it's crucial for us to improve. We'll be reaching out to you via email to discuss further.
10 days ago
Verified review
Never again.
I paid a total of £26 for a cheap piece of fabric with half a zip. The photo of my dog is a joke .The top of her head is on the other side. I look at her mouth and collar ..If the photo was not suitable if should have been flagged up in the preview. FREE PRINTS offer this service...so never again..complete waste of money..
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Answer by MYPICTURE
10 days ago
We're sorry to hear about your experience. Your feedback is important to us and we'll certainly take it into account. We will reach out to you via email to discuss the matter.
8 days ago
Verified review
The level of service was appalling, I received emails notifying me that I had received my items when I had not, resulting in lengthy calls and correspondence where they later found out they had given me the wrong order number.
My first order and my last as I do not want to go through this experience again
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Answer by MYPICTURE
8 days ago
We sincerely apologize for the mix-up with your order number. Your experience is not reflective of the service we strive to provide. We acknowledge your feedback and will use it to improve. We'll reach out via email to discuss this further.
CW
Catherine W.
Witheridge
9 days ago
Verified review
I was very disappointed with my canvas. The subject matter was not on the whole canvas which was obviously my fault for not completely understanding the website. But I would have thought it would be obvious that I had made a mistake and your company could have contacted me.
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Answer by MYPICTURE
9 days ago
We regret to hear about your dissatisfaction. We always aim to provide the best service to our customers and your feedback is valuable to us. We will be reaching out via email to understand your issue better. We will definitely take your feedback into consideration.
4 Apr 2024
Verified review
I was very disappointed with the picture. I did not realise there was a moray on the photo. I am very surprised a professional company did not see it and not gone ahead with the print. I cannot gift it like this.
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Answer by MYPICTURE
4 Apr 2024
We're genuinely sorry to hear about your disappointment. Our aim is always to deliver a product that meets your expectations. We appreciate your feedback and will certainly take it into account. Expect an email from our team shortly.
4 days ago
Verified review
Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com
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Answer by MYPICTURE
3 days ago
We're genuinely sorry to hear about your dissatisfaction. Your feedback is essential for us to improve. We will contact you via email to address the concern raised about the canvas. We value your input and thank you for bringing this to our attention.
10 days ago
Verified review
Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin
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Answer by MYPICTURE
10 days ago
We're sorry to hear about your experience. We value your feedback and invite you to provide more details on the issues faced. We will reach out to you via email for further understanding of your concerns. Rest assured, your feedback will be considered seriously.
6 days ago
Verified review
Canva + Greeting card
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
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Answer by MYPICTURE
6 days ago
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
27 Mar 2024
Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
27 Mar 2024
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
27 Mar 2024
Verified review
Cheep for a reason
the pictures seem very cheep. The canvas is thin and the colour not very good.
Also one of the pictures was not square in the frame
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Answer by MYPICTURE
27 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.
13 days ago
Verified review
Ordered 2 landscape canvas’s and they both arrived in portrait… very disappointed… straight in the dustbin. 👎
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. We take your feedback seriously and will use it to review our processes. Expect an email from us soon to further discuss the matter.
4 days ago
Verified review
I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me
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Answer by MYPICTURE
4 days ago
We're sorry to hear about your experience. Your feedback is highly important to us and we will definitely consider it for future improvements. We will reach out to you via email to address this matter further.
8 days ago
Verified review
I’ve ordered these wall tiles before from a different company and they were much better quality.
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Answer by MYPICTURE
8 days ago
We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will consider it to improve our products. Expect an email from us soon where we can further discuss your concerns.
4 Apr 2024
Verified review
Very disappointed with my order . Top of head is missing . Not as seen in the actual photos
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Answer by MYPICTURE
4 Apr 2024
We're truly sorry to hear about your disappointment. We acknowledge your feedback and ensure it will be considered seriously. For further assistance, we will be contacting you via email shortly.
9 days ago
Verified review
Despite sending a high resolution image the canvas has come back fuzzy and out of focus.
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Answer by MYPICTURE
9 days ago
We're sorry to hear about the issue with your canvas. Your feedback is important and will be taken into account. For a more detailed discussion, expect a follow-up email from us soon.
2 days ago
Verified review
Don’t use them
Bad picture totally bad customer service will never use again
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Answer by MYPICTURE
2 days ago
We're genuinely sorry to hear about your experience. Your feedback is important and will be taken into account. Expect an email from us shortly, where we can address the concerns you've raised in more detail.
5 days ago
Verified review
States I've recieved when I have not not Impressed
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Answer by MYPICTURE
5 days ago
We're genuinely sorry to hear about your recent experience. It seems like there was a misunderstanding regarding the status of your order. We value your feedback and will certainly take it into account. Please expect an email from us shortly for further assistance.