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MYPICTURE
Reviews:

25,933 reviews in the last 12 months140,215 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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18 Feb 2024
 Verified review
Picture is fine but I’m not too impressed that the postage was £6 and it nearly took a week to arrive! Purchased for a gift and it never arrived on time.
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback. We regret any inconvenience caused due to the delivery time. Rest assured, we will consider your feedback in order to improve. We'll reach out to you via email to address this matter further.
KE
Kim e.
Birmingham
11 Feb 2024
 Verified review
Sorry for the low score as ive had a few of these but I didn't realise it was as small as it was still a beautiful picture but way too small
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Answer by MYPICTURE
11 Feb 2024
We appreciate your feedback. We understand size expectations may vary. Your comments will be taken into account to improve our product descriptions. Look out for an email from us for further assistance.
7 Feb 2024
 Verified review

Was ok

was great quality only thing that let it down was the top part of my husbands head was cut off making him look like King Charles ha ha
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7 Feb 2024
 Verified review
One picture, has a head cut off. UPS really bad couriers, email they would deliver Friday 11 45 to 13 45, turned up Tuesday about 13 00
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8 Feb 2024
 Verified review
Tracking information was very sparse and when I tried to contact both yourselves and yodel all I got was negative or no responses
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Answer by MYPICTURE
9 Feb 2024
We appreciate your feedback regarding the tracking information and communication experience. We're committed to improving our services and your input is valuable in this process. Thank you for sharing your experience.
17 Feb 2024
 Verified review
I wasn't overly impressed with the quality. Felt it could have been finished off a bit better
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback and understand your concerns about the quality. Your observations are vital to us and we'll certainly take them into account. Please expect an email from us to discuss this further.
14 Feb 2024
 Verified review
Very thin quality canvas unsure if I chose the cheap option . Ok for delivery price only .
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Answer by MYPICTURE
14 Feb 2024
We appreciate your feedback on the canvas quality. We understand your concerns and are always striving to improve. We'll incorporate your feedback in our ongoing efforts. Expect an email from us soon.
15 Feb 2024
 Verified review

Canvas photos were very good but ……

Canvas photos were very good. However communication and delivery was poor.
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback on the communication and delivery aspect. Your comments will certainly be taken into account for our future improvements. Please expect an email from us for further correspondence.
10 Feb 2024
 Verified review
Check product before posting (missing parts) Well-made top quality.
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Answer by MYPICTURE
10 Feb 2024
We appreciate your feedback. We're sorry to hear about the missing parts. We're constantly striving to improve our services and your input helps us do that. You'll be contacted via email soon for further assistance.
22 Feb 2024
 Verified review
I did not receive hanging kit which was paid for
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Answer by MYPICTURE
22 Feb 2024
We're sorry to hear about the missing hanging kit. Rest assured, we value your feedback and will use it to improve our service. We'll reach out to you via email to better address this issue.
18 Feb 2024
 Verified review
Well presented but no option to zoom out.
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Answer by MYPICTURE
18 Feb 2024
Thank you for your valuable feedback. We appreciate your suggestion about the zoom out option. Your feedback will certainly be taken into account for future enhancements.
16 Feb 2024
 Verified review
item was great but the delivery was slow
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Answer by MYPICTURE
16 Feb 2024
We appreciate your feedback regarding the delivery speed. It's valuable to us as we continue to improve our services. Expect an email from us for more information.
10 Feb 2024
 Verified review
Really slow delivery but decent quality
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Answer by MYPICTURE
10 Feb 2024
We appreciate your feedback regarding the delivery speed. Your input is valuable in helping us improve our services. We will reach out via email to discuss this further.
13 Feb 2024
 Verified review
Order took a long time to be sent.
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Answer by MYPICTURE
13 Feb 2024
We appreciate your feedback regarding the delivery time. We understand the importance of timely delivery and your input will surely be taken into account. Look forward to an email from us addressing this.
10 Feb 2024
 Verified review
My picture is on the dark side.
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Answer by MYPICTURE
10 Feb 2024
We appreciate your feedback regarding the darkness of your image. We are committed to improving our services based on customer inputs and your comment will be taken into account. Expect an email from us for more details.
9 Feb 2024
 Verified review
Better quality canvas needed.
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Answer by MYPICTURE
9 Feb 2024
We appreciate your feedback regarding the quality of material used. Your insights are valuable to us and will be considered for our future endeavors to improve customer satisfaction. Thank you for your input.
14 Feb 2024
 Verified review
Picture was slanted
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Answer by MYPICTURE
14 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. Please expect an email from us for further assistance.
25 Feb 2024
 Verified review
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14 Dec 2023
 Verified review

Need to work on customer service

I have rated this fair because the item is good for the price but the customer service was terrible. I will never purchase again. It took 3weeks to arrive after the courier returned the parcel back to them without attempting any delivery. After contacting customer service I was replied to in a way that blamed me “next time make sure delivery is completed” and “on this occasion we will pay the redeliver fees” Not a very professional reply.
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Answer by MYPICTURE
14 Dec 2023
We appreciate your feedback. It's disappointing to hear about your experience with our customer service. We value your input and we'll certainly take your feedback into account as we continuously strive to improve. We hope for a chance to serve you better in the future.
6 Dec 2023
 Verified review

OK but there are better suppliers

After ordering a mug from My Picture I found another website that sold me a mug with a picture on both sides, for a cheaper price and faster delivery. So now I have two mugs as presents. The one from My Picture is ok but could do better. I suppose that there is the TV advert to pay for.
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Answer by MYPICTURE
6 Dec 2023
We appreciate your feedback and are committed to improvement. Your point regarding our pricing and delivery time is noted and will be considered. We strive to provide quality products and service. Thank you for your support.