MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

25,972 reviews in the last 12 months140,184 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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2 days ago
 Verified review
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
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Answer by MYPICTURE
2 days ago
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
6 Mar 2024
 Verified review
Using yodel is a nightmare. Delivery takes far too long considering what you charge
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Answer by MYPICTURE
6 Mar 2024
We're sorry to hear about your experience. Your feedback is valuable to us. We will be reaching out via email to understand better and improve our services.
3 Mar 2024
 Verified review
The product itself is great. The delivery however was awful
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Answer by MYPICTURE
3 Mar 2024
We're genuinely sorry to hear about the delivery experience. Your feedback is invaluable and will certainly be taken into account. Expect an email from us shortly. Your patience and understanding are appreciated.
29 Feb 2024
 Verified review
Very shiny cushion cover. Delivery took too long
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Answer by MYPICTURE
1 Mar 2024
We appreciate your feedback. We understand the importance of timely delivery and are constantly working to enhance our delivery process. We're glad you found the cushion cover shiny. Thank you.
3 Mar 2024
 Verified review
Canvass a bit loose, photograph quite dull
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Answer by MYPICTURE
4 Mar 2024
We're sorry to hear your feedback. We aim to ensure our customers are satisfied with their experience. We'll be reaching out to you via email to understand better. Your feedback will be taken into account.
29 Feb 2024
 Verified review
My parcel was left out side in heavey rain
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Answer by MYPICTURE
29 Feb 2024
We're truly sorry to hear about the condition your parcel was found. We value your feedback and will ensure this matter is addressed appropriately. Please expect an email from us for further assistance.
9 days ago
 Verified review

I have bought quite a few over the year but my last one is not a good quality staples missing from the corners frame not as good I won't buy from them again.

I have bought quite a few over the year
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Answer by MYPICTURE
8 days ago
We appreciate your loyalty and feedback. We're here to provide the best possible experience and your insights help us strive towards that. Thank you for sharing your experiences with us.
12 days ago
 Verified review
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8 Mar 2024
 Verified review
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16 Feb 2024
 Verified review

Mixed Feelings on mypicture Photo Printing Experience

I recently had a photo printed as a poster through mypicture, and my experience was a blend of satisfaction and slight disappointment. On a positive note, the overall project outcome was pleasing. The material quality of the poster and the print itself were commendable, highlighting mypicture's commitment to delivering durable and visually appealing products. However, a significant drawback was encountered regarding the photo upload process and the resultant print clarity. The website's limitation on the file size for uploads directly impacted the quality of the printed photo. Despite having a higher quality version of the photo, the restriction to a smaller MB size meant compromising on the clarity, leading to a slightly blurry outcome on the poster. This was a letdown, considering the potential of having a pristine print had the file size constraint not been in place. A constructive suggestion for mypicture would be to integrate a feature that alerts users when the uploaded image may result in a blurry print when scaled to larger sizes. Additionally, providing recommendations for the optimal photo print size based on the uploaded file's quality could greatly enhance customer satisfaction. Such a proactive approach would help manage expectations and guide users in selecting the best possible print size to avoid disappointment. In summary, while I am happy with the project and appreciate the quality of the poster material and print, there is room for improvement in the photo upload process. Enhancing user guidance on print quality and size recommendations could make the mypicture photo printing experience flawless.
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Answer by MYPICTURE
16 Feb 2024
Thank you for your thorough feedback. We understand your concerns regarding the photo upload process and its impact on the print clarity. We appreciate your constructive suggestion and will definitely take it into account. You can expect an email from us shortly.
23 Feb 2024
 Verified review

Canvases good rest not so great

Well, I am giving 3 starts. Explanaition for it is that I so far order feom your canvases and wall calendar. Been waiting very long for wall calendar when I ordered it for the first time. it came in wrong colour order. 2 pages of it were grey when all suppose to be white. Contacted you and it felt that you genualy try to help fix it sensing me replacement. Althou uit came all scratched on first page and in wrong colour again but at least all in one colour ( instead of white came grey). Giving you 3 starts as I also ordered canvases so far 3 Times in Total 14 canvases in different sizes and all came as ordered and in good quality.
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Answer by MYPICTURE
23 Feb 2024
We appreciate your feedback. We're sorry to hear about the issues with your wall calendar. Without promising anything, we assure you that your comments are noted and will be taken into account. Expect an email from us to discuss this further.
14 Feb 2024
 Verified review
Ordered the aluminium photo print panorama 120x30 cm. I am pleased with the print but did not realise there would be no way of hanging it as the back is completely smooth. I saw there is a hanging kit but not the size to fit the panorama. The only way to put Ito. The wall is with sticky tape so I’m very disappointed as this was not made clear when I ordered it.
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback regarding the hanging method for our prints. We understand your disappointment and will take your comments into consideration. Expect an email from us to further address this concern.
18 Feb 2024
 Verified review
I sent a canvas to my Mother in law after my Father in law had died I purchased a card with a message but the card didn’t have the message in it. It took a while and numerous calls to figure out who sent her the canvas. What was the point purchasing the card with no message
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Answer by MYPICTURE
18 Feb 2024
We're sorry to hear about the confusion with the card. Your feedback is valuable and we appreciate you bringing this to our attention. We will definitely take this into consideration. We will be in touch through email to address the issue. Thank you for your patience.
8 Feb 2024
 Verified review

Flimsy frames

I have had several pictures from my picture and the frames were much more substantial than the ones I received yesterday. In fact the frames are so flimsy I’m surprised they weren’t broken in transit. I won’t be ordering anymore for you.
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Answer by MYPICTURE
8 Feb 2024
We sincerely appreciate your feedback. We regret that your recent experience didn't meet your expectations. Rest assured, we will consider your feedback for future improvements. Thank you.
15 Feb 2024
 Verified review

Good end product but

Good end product, but be warned shipping takes a little while and incorrect status updates of parcel. They send an email to suggest parcel is in transit, when it's in fact not. Happened three times to me now
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Answer by MYPICTURE
15 Feb 2024
We appreciate your feedback regarding the shipping updates. We’re always striving to enhance our services and your input aids us in this. We will be contacting you via email to further understand your experience.
11 Feb 2024
 Verified review

Quite a few minor imperfections

The delivery took a while and quite a few minor marks and imperfections which I wouldn't expect. Thought canvas picture is very good quality on the whole, just the blemishes let the picture down.
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Answer by MYPICTURE
11 Feb 2024
We appreciate your feedback on the delivery and quality of the item. We regret any inconvenience caused. Your comments are noted and will be considered for future improvements. We'll reach out via email for further clarification.
16 Feb 2024
 Verified review
The photo frames were not that great quality for the price really, your typical “the range type frames” which you could purchase and stick a photo in it yourself for a third of the price.
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Answer by MYPICTURE
16 Feb 2024
We appreciate your feedback regarding the frames. It's unfortunate to hear they didn't meet your expectations. We will take your comments into account for future improvements. Expect an email from us soon.
23 Feb 2024
 Verified review
Must have missed something in the small print...but whilst the photo and frame were good, it didnt come with any attachment to hang off a wall on the back of frame....dissapointing!
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Answer by MYPICTURE
23 Feb 2024
We regret to hear your experience did not meet your expectations. Please be assured your feedback has been noted. We will be reaching out to you via email to better understand the situation.
10 Feb 2024
 Verified review
I was a little disappointed as not all the photo was in the print I sent for, and because it was a gift I felt I couldn't give it to the person as they new what the photo was like.
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Answer by MYPICTURE
10 Feb 2024
We're deeply sorry to hear about your disappointment. Your feedback is invaluable to us and we appreciate your sharing this experience. We're continually striving to improve our service. Thank you.
18 Feb 2024
 Verified review
love the product, well printed and packaged and appreciated the fixings provided. Yodel delivery service not so good. really poor tracking until the day of delivery.
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Answer by MYPICTURE
18 Feb 2024
We appreciate your feedback regarding the delivery service. We understand the importance of reliable delivery tracking and will certainly take your comments into account. Please expect an email from us soon. Thank you.