MYPICTUREReviews:
26,368 reviews in the last 12 months141,936 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
9 Mar 2024
Verified review
Report review
12 Feb 2024
Verified review
Order delay
Despite placing my order on 26th January I did not receive the item until the 10th February, this is far longer than delivery times stated on website.
After chasing several times I was informed there was a manufacturing issue which had delayed the order, then once despatched Yodel twice failed to deliver the item so all round not a great experience.
Report review
Answer by MYPICTURE
12 Feb 2024
We're truly sorry to hear about the extended delivery time and the inconvenience it has caused. We acknowledge that the experience described isn't ideal. We value your feedback and will certainly take it into account. You will be contacted via email for further assistance.
11 Feb 2024
Verified review
Item for Valentines arrived damaged.
Reported to the courier who were totally uninterested that they had kindly fed cardboard and plastic to dogs. So aside a mess on the drive dogs to the vets.
Reported to My picture.
Between courier and My picture I am £90 worse off for the vet, and no Valentine present.
Report review
Answer by MYPICTURE
11 Feb 2024
We're truly sorry to hear about your recent experience. We deeply value your feedback and it's our top priority to improve your satisfaction. We will contact you via email to address this matter further. Thank you for bringing this to our attention.
14 Feb 2024
Verified review
Photo jigsaw- no box or reference picture
I ordered a photo jigsaw for my dads 86th birthday of him and my mom when they were young. It arrived made up and flat - it didn't have a box or even a copy of the picture to work from! What jigsaw comes without the picture- he'll never be able to work out where the pieces go. Really disappointed.
Report review
Answer by MYPICTURE
14 Feb 2024
We regret to hear about your experience. Your feedback is important to us and will be taken into account. Expect an email from us regarding this matter.
18 Feb 2024
Verified review
Photo size includes border card…
Sizes of photos given were not actual size of photo but size of photo with wide border frame ,so photo much smaller than expected.
Brass coloured hanging fitting not even attached to frame but supplied with screws that are ridiculously long
Report review
Answer by MYPICTURE
18 Feb 2024
We regret to hear about the confusion regarding the frame dimensions and the accessory. Your feedback is valuable to us and will be considered. We will reach out to you via email to address your concerns.
11 Feb 2024
Verified review
The automated system is shocking , the back up chat is just as bad. It didn't recognise my email or order number, even though they sent it to me.. the product was good hence the 2 stars
Report review
Answer by MYPICTURE
11 Feb 2024
We regret to hear about your experience with our automated system and support chat. We appreciate your feedback and will consider it for future improvements. We will reach out to you via email to better assist you.
15 Feb 2024
Verified review
Really disappointed . I ordered a jigsaw print as a present. Since when does a jigsaw come without a box ? Without the image on? It just arrived loose in a large envelope.
Report review
Answer by MYPICTURE
15 Feb 2024
We're truly sorry to hear about your disappointment. We appreciate you bringing this to our attention and your feedback will certainly be taken into account. Please be assured that we will be reaching out to you via email soon.
21 Feb 2024
Verified review
Disappointed.
It's a nice mug, nice small size for coffee. The quality of the photo was terrible though...looked like it had been painted on.... disappointing.
Report review
Answer by MYPICTURE
21 Feb 2024
We appreciate your feedback regarding the photo quality on the mug. We're sorry to hear it didn't meet your expectations. We will take your concerns into account, and we will reach out to you via email.
11 Feb 2024
Verified review
Took 2 weeks to arrive poor customer service. But actual item was well made just didn't come in time for birthday.
Report review
Answer by MYPICTURE
11 Feb 2024
We're sorry to hear about the delay and appreciate your patience. Your feedback is important to us and will be noted for future improvements. Expect an email from us soon to discuss further.
18 Feb 2024
Verified review
The quality of the product was not as good as others printed with other companies doing similar work - sorry!
Report review
Answer by MYPICTURE
18 Feb 2024
We're sorry to hear your expectations weren't met. Your feedback is important to us. We'll take it into account and reach out via email to discuss this matter further.
21 Feb 2024
Verified review
Well who ever delivers parcels put it in wrong house and not in time as stated shocking
Report review
Answer by MYPICTURE
21 Feb 2024
We're truly sorry to hear about your experience. Your feedback is important to us and will be taken into account. Expect an email from us soon to discuss this further.
14 Feb 2024
Verified review
Folty goods
Did not reserve the goods that l ordered was folty 😡
Report review
Answer by MYPICTURE
14 Feb 2024
We're sorry to hear about your experience. We truly value your feedback and it will be taken into account. Please expect an email from us to further discuss this concern.
20 Feb 2024
Verified review
Sent greeting card in diffrent language!!
Report review
Answer by MYPICTURE
20 Feb 2024
We're sorry to hear about your experience. We value your feedback and will ensure it is considered. Please expect an email from us to discuss this further.
4 Feb 2024
Verified review
No box with reference photo on it.
Report review
Answer by MYPICTURE
4 Feb 2024
We're sorry to hear about your experience. We value your feedback and will certainly take it into account. Please expect an email from us for further assistance.
19 Feb 2024
Verified review
My mistake
Very expensive for what I got.
Report review
Answer by MYPICTURE
19 Feb 2024
We're sorry to hear about your disappointment. We appreciate your feedback and want to assure you that it will be taken into account. Expect a detailed email from us soon.
21 Feb 2024
Verified review
It came with a scratch
Report review
Answer by MYPICTURE
21 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll definitely take it into account. Please expect an email from us soon. We look forward to addressing your concern.
27 Dec 2023
Verified review
Ordered a book with family pictures on the 12 December but yet been delivered as it was a present, I am disappointed.
Report review
Answer by MYPICTURE
27 Dec 2023
We're truly sorry to hear about your experience. We understand the importance of timely deliveries, especially for gifts. Your feedback is valuable and will be taken into account. Please expect an email from us for further assistance.
25 Dec 2023
Verified review
Didn't receive mounting kits ordered also one picture head was on the side of frame
Report review
Answer by MYPICTURE
26 Dec 2023
We're sorry to hear about your experience. We value your feedback and will ensure it's taken into account. We will reach out to you via email to help resolve this issue.
9 Jan 2024
Verified review
Not received my order ,it states it in transit. Status on change for a few days still in transit.
Report review
Answer by MYPICTURE
9 Jan 2024
We're sorry to hear about the delay in your order's delivery. Your concern is important to us and we're looking into it. Expect an email from us soon to discuss this matter further.
29 Apr 2023
Verified review
MY PARTNER SURPRISED ME WITH ONE OF MY PICTURES AND GOT MY PICTURE TO PRINT AND PUT INTO A BIG FRAME WITH MOUNT.
APPARENTLY, I PERSONALLY WOULD HAVE CHOSED A DIFFERENT PICTURE.
I ATTEMPTED TO TAKE OUT THE PICTURE FROM THE FRAME AND LO AND BEHOLD THE BACKING WOULD NOT COME OFF AS IT HAD BEEN GLUED DOWN!
WHEN I COMPLAINED TO CUSTOMER SERVICE, THE SAID "OH THAT IS HOW IT COMES".
I SAID "I WANT TO TAKE THE PICTURE OUT". SHE THEN SAID "WELL YOU CANNOT UNLESS YOU DAMAGE IT IN THE PROCESS".
SO NOW I AM LEFT WITH A LARGE PICTURE AND FRAME WHICH I STUCK IN THE SHED!
I WILLL NOT BE PURCHASING ANYTHING ELSE FROM THIS AWFUL COMPANY.
BE WARNED!
Report review