MYPICTUREReviews:
26,177 reviews in the last 12 months141,536 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
4 Apr 2024
Verified review
Very disappointed with my order . Top of head is missing . Not as seen in the actual photos
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Answer by MYPICTURE
4 Apr 2024
We're truly sorry to hear about your disappointment. We acknowledge your feedback and ensure it will be considered seriously. For further assistance, we will be contacting you via email shortly.
9 days ago
Verified review
Despite sending a high resolution image the canvas has come back fuzzy and out of focus.
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Answer by MYPICTURE
9 days ago
We're sorry to hear about the issue with your canvas. Your feedback is important and will be taken into account. For a more detailed discussion, expect a follow-up email from us soon.
2 days ago
Verified review
Don’t use them
Bad picture totally bad customer service will never use again
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Answer by MYPICTURE
2 days ago
We're genuinely sorry to hear about your experience. Your feedback is important and will be taken into account. Expect an email from us shortly, where we can address the concerns you've raised in more detail.
5 days ago
Verified review
States I've recieved when I have not not Impressed
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Answer by MYPICTURE
5 days ago
We're genuinely sorry to hear about your recent experience. It seems like there was a misunderstanding regarding the status of your order. We value your feedback and will certainly take it into account. Please expect an email from us shortly for further assistance.
24 Mar 2024
Verified review
Left on my door step after a quite knock
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Answer by MYPICTURE
24 Mar 2024
We're sorry to hear about your experience. We value your feedback and will take it into account. Expect an email from us to discuss this matter further in a way that respects your time and concerns.
23 Mar 2024
Verified review
Very disappointed in the delivery time
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Answer by MYPICTURE
23 Mar 2024
We're truly sorry to hear about your disappointment regarding the delivery time. We appreciate your feedback and we are looking into this matter. Expect a detailed email from us soon.
9 days ago
Verified review
Canvas
Rubbish not worth a penny
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Answer by MYPICTURE
9 days ago
We're sorry to hear about your dissatisfaction. We value all feedback and would appreciate if you could provide more details about your experience. We'll reach out via email to hear more about this issue. Rest assured, your feedback will be taken into account.
5 Apr 2024
Verified review
Broken frame on delivery
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Answer by MYPICTURE
5 Apr 2024
We're genuinely sorry to hear about the issue. Your feedback is significant to us and we assure you it will be taken into account. Expect an email from us soon for further assistance.
31 Mar 2024
Verified review
Didn’t receive delivery
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Answer by MYPICTURE
31 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us. Our team will reach out to you via email to resolve the issue and ensure your satisfaction.
31 Mar 2024
Verified review
Delivery far too slow.
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Answer by MYPICTURE
31 Mar 2024
We regret to hear about the slow delivery, your feedback is essential for us. We will take this into account for improving our services. Expect an email from us soon.
10 days ago
Verified review
Quality poor
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Answer by MYPICTURE
10 days ago
We're truly sorry to hear about your experience. Your feedback is important in helping us improve. We will reach out to you via email soon to better understand the situation.
2 days ago
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7 days ago
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11 days ago
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5 Apr 2024
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5 Apr 2024
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12 Mar 2024
Verified review
The items themselves were excellent, great quality, vibrant colour and look lovely. The reason for the 4 stars instead of 5 was (it seems) slow delivery from YODEL. MyPicture confirmed "order in transit" on Tuesday 5th, the items arrived on Monday 11th. I was offered an excellent discount on further purchases after my initial order but these had expired by the time I received my items. I didn't feel confident enough to place additional orders until I'd seen my initial order. I would use MyPicture again, perhaps extend the discounted offers to allow time for delivery, I'm sure more people would place additional orders.
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Answer by MYPICTURE
12 Mar 2024
We appreciate your feedback and are glad you enjoyed the quality of our items. We understand your concerns regarding delivery time and the expiration of your discount. Your suggestions are valuable and will certainly be considered. Thank you for choosing us, and we look forward to serving you again.
9 Mar 2024
Verified review
Awesome products, needs a change of courier
Absolutely great products with rapid printing and dispatch- I've been really impressed. Thanks Mypicture! I'd definitely recommend the company.
I'm only dropping a star due to the service from the delivery partner Yodel- very slow with tracking that wasn't working (leading to a missed birthday). Any other courier would make me more likely to use the service again... Yodel are notoriously bad.
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Answer by MYPICTURE
9 Mar 2024
We appreciate your positive feedback and recommendation! We understand your concern regarding the delivery. Your experience is valuable to us and we will definitely keep your feedback in mind for our future improvements.
15 Mar 2024
Verified review
Family photos
I ordered two items. The larger item is really lovely and delivered on time. The second small item that has 6 photos was delivered later and there are cream square shaped borders within each photo that l don’t like the look of. I don’t understand why the borders are not around the edges of the photos.
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Answer by MYPICTURE
15 Mar 2024
We appreciate your feedback. We're sorry to hear about the borders in the photos. Your comments are valuable and will be considered as we strive for continuous improvement. Thank you for your review.
13 Mar 2024
Verified review
Great quality and savely packaged
The quality of the products is excellent and all was packed up perfectly save I side the parcel. Great. The only thing is that delivery takes very long and there is no option for a faster delivery, like with extra charge. Otherwise I am very happy with my purchase.
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Answer by MYPICTURE
13 Mar 2024
Thank you for your feedback. We're pleased to hear about your satisfaction with the quality of our products and packaging. Your comment regarding delivery times is noted. We appreciate your patience and understanding, and value your input as we continuously strive to improve our services.