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MYPICTURE
Reviews:

25,933 reviews in the last 12 months140,215 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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13 Mar 2024
 Verified review
Canvas are perfect
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Answer by MYPICTURE
13 Mar 2024
We're glad to hear that you're pleased. It's always wonderful to know that our customers are happy. We appreciate your support and look forward to serving you again. Thank you.
9 days ago
 Verified review

Very efficviant

Very efficient
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Answer by MYPICTURE
9 days ago
We're thrilled to hear you found our service efficient. Your feedback is greatly appreciated and helps us strive for continuous improvement. Thank you for taking the time to share your experience.
14 Mar 2024
 Verified review

Lovely canvas

Easy to order
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Answer by MYPICTURE
14 Mar 2024
We're pleased to hear that you found the ordering process straightforward. We strive for a seamless experience for our customers. Thank you for your positive feedback.
2 days ago
 Verified review
Delivery
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Answer by MYPICTURE
2 days ago
We appreciate your 4-star rating. Your feedback is valuable to us as it helps us better serve our customers. Thank you for choosing us.
6 Mar 2024
 Verified review
Nothing
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Answer by MYPICTURE
6 Mar 2024
We appreciate your feedback. It's vital for us to understand your experience better. We're here to listen, so please feel free to elaborate on your review and rating. Your insights help us constantly improve.
8 days ago
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10 days ago
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10 days ago
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10 days ago
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14 Mar 2024
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13 Mar 2024
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9 Mar 2024
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9 Mar 2024
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6 Mar 2024
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6 Mar 2024
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3 Mar 2024
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3 Mar 2024
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7 Mar 2024
 Verified review

Personalised Towel

The quality of the towel is terrible quality. I spoke to two online advisors previous to purchasing and had conflicting information when asking about the quality and the differences between the bath towel and the beach towel. The first one told me that the beach towel was of thinner quality and the bath towel was thicker and more Suitable for everyday home use which is what I wanted it for. The second told me that both towels Were of the same quality and it didn’t matter. So I just assumed that either way I would have a nice thick fluffy good quality towel. As you can see by the picture, the towel is so thin it wouldn’t dry much at all and certainly isn’t suitable for every day use!! The picture itself was ok but I was very disappointed with the quality of it. I contacted customer services voicing my dissatisfaction about their product and after a couple of emails back and forth, as far as they are concerned I am a valued customer but the towel adheres to the website description (despite it being too thin and more like a microfibre cloth you would do your cleaning with) and they’re willing to offer me a 50 percent discount voucher against another purchase as a gesture of good will!! No thank You, not good enough!! If this was an item I had purchased from a store or could have seen the quality of it before hand I would be demanding a refund or I simply would not have purchased it!! I would never have paid over £35 for a towel if I thought for one second it was going to be the quality that I received! I would not purchase anything from this shop again and I really feel like a lot of These internet based shops take advantage of us as customers when purchasing online!! Poor customer service to match the poor quality of their merchandise!!
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear your expectations were not met. We acknowledge your feedback regarding the information provided by our online advisors. We will ensure to use your feedback to improve our service. Our customer service team will reach out to you via email.
6 Mar 2024
 Verified review
Would be zero if it would let me. I contacted customer service on more than one occasion about my order delivery and it was hard to get an agent as option I needed wasn't shown and I kept saying none and this went on for few times then had to wait for agent and the first agent just kept fobbing me off with one thing or other and I waited the days she told me but nothing changed so again I tried to get customer service and it was same rigmarole to get agent and she asked me for details I'd already given and said I was so disappointed with last agent fobbing me off and this agent was the same and I said on more than one occasion NOT to send me vouchers as I won't be needing them after this poor service but also NOT ask me to rate the service provided and even these 2 requests were ignored by agent. The delivery arrived eventually no thanks to your agents cause they done heehaw work to look into my problem and just kept fobbing me off and even left the chat, they just clicked button that ended chat and sent be vouchers and to rate the agent specifically after I told them not to bother. I am so angry and disappointed at the service I received.
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Answer by MYPICTURE
6 Mar 2024
We regret to hear about your recent customer service experience. Feedback such as yours is crucial to our improvement. Rest assured, your concerns are noted and will be addressed. Expect an email from us for further communication regarding this matter.
7 Mar 2024
 Verified review
Your Customer service sucks. When contacted about the delay with my order the advisor I spoke to could give a *uck. Yodel the courier company you use is equally as poor as your customer service, if not worse. They email to say it’s out for delivery last Tuesday. It was not received. It was out again on Wednesday. Still not received. Yodels tracking app says it’s at their depot. I go to the depot to collect the item and guess what? It’s not there. The delivery driver failed to deliver it on 2 consecutive days where it’s still in Yodels possession. The young Woman I spoke to at Yodel and showed the email stating it was out for delivery on Tuesday is going to try to get my parcel delivered today. I’m not holding out hope of it ever being delivered by Yodel. You should do yourselves a favour…..use a different courier company!!
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about the difficulties you're experiencing with the delivery. Your feedback concerning the courier service is greatly appreciated and will be considered. We will reach out to you via email to discuss this matter further.