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my-picture.co.ukReviews

: 88,982Excellent

4.77

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certified since: 26/07/2010
updated on: 06/07/2022
my-picture.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 26/07/2010
updated on: 06/07/2022
my-picture.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At my-picture.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for my-picture.co.uk

21,533 verified reviews in the last 12 months

88,982 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
The only thing that would be better is to offer loyal customers a discount on the discount lol… wishful thinking on my part! I started buying pictures on canvas for myself by my 3rd for myself i now buy large canvas pictures for my family too for christmas gifts or just because! I think if your happy with the experience for yourself the fact that every member of family ive bought for aswell ( brother,sister,son,daughter & friends ) to get feedback from them over the moon with what theyve recieved is testamount to my-picture as a company and the fact they hint at wanting updated versions for the following year, my latest was bought as a easter gift for my daughter of her son his first easter, she recieved it yesterday and Her txt to me was OMG i love it i love it i love it! Thank you so much. I always allow at least 2 weeks from ordering to delivery but it can take on average 7-10 days but id defo say allow a bit longer if ordering at peak times. What i also like is i can order and pay for the canvases etc and have them sent direct to the person im buying for. 5*****
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the most relevant critical review


5 months ago
The main issue I have with my-pictures is that they use UPS to deliver items. UPS are hands down the worst delivery service I have had the misfortune deal with. There is a major lack of communication from the company, no email or text updates regarding your delivery. The ‘whilst you were out’ card they leave has the smallest typeface known to man printed in light grey. I had to phone them to ask what happens after 3 failed attempts. Spoke to 2 people I couldn’t understand so ultimately they couldn’t resolve my issues. Kept asking for a tracking number which I didn’t have to hand and for some reason couldn’t find my item any other way. The online tracking is appallingly slow to update so I didn’t have a clue where my item was or what was happening with it. Ultimately this will prevent me from ordering from my-pictures in future.
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Reviews for my-picture.co.uk

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(614)
 Verified review
1 month ago
Quality of pictures is excellent. A prompt and competitive production, let down slightly by poor delivery by UPS. Delivery can take around a week, there is no notification of when it will arrive, and my latest picture was left on my doorstep while I was out (the first was left in my shed because my neighbour was around and passed on my request - UPS don't make it possible to request this in advance, so if you and your neighbours are out then it will be left on your doorstep).
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 Verified review
6 days ago
The ordering process was really fast and straightforward, i feel that the tracking service was not as good as it took two or three days, between updating the tracking details so it was very frustrating not knowing what was happening and where your item were most of the time,. And as i ordered it as a birthday present that did not arrive in time was even more disappointing
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 Verified review
21 days ago
The picture, wording, and QR code have been printed very well. I was initially concerned that the QR code that I placed in the corner would not have been defined enough to be readable - but it was all good. The frame is a nice sturdy. I did find the ,co,uk slightly misleading as when looking further into it, the print was coming from Germany!
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 Verified review
5 days ago
Great company service but… Great service from My Picture but the delivery service (UPS) really let you down The package was delivered late along with an ‘attempted’ delivery which I then had to drive to collect. This alone has put me off the service as you’d expect estimated delivery dates to be upheld by the courier.
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 Verified review
8 days ago
Pictures come out beautiful, very happy with them and great value for money, I have taken off one star as I was given a date for delivery twice and they didn't come, hence I waited in all day for nothing, on the third delivery date they actually arrived.
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 Verified review
1 month ago
The delivery by UPS this time sucks. In the respect that no notice was given by them or you to expect it on the day. As it was 40cm x 80 cm it rather STUCK OUT when left on the doorstep. You need customer pick up points.
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1 month ago
I like the format that’s used, it was the same as another company I used, but they changed to plastic and don’t like it. Your picture was beautiful and bought for my daughter as well.
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14 days ago
Easy to place the order. Would have been five stars if I had seen information regarding how long delivery would take as it was for a gift. Recipient very happy with the gift!
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 Verified review
22 days ago
The canvases are brilliant, I'm so pleased with the quality. The only let down is there needs to be better protection in the packaging as one of them was damaged in transit.
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3 days ago
If there was an option to change intensity of colour or brightness that would be great Otherwise good service good quality and good packing when arrived
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7 days ago
Quality of product is really good, just a slight delay in delivery, which does worry you, but it was less than a week. Definitely worth the short wait!!
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 Verified review
22 days ago
The pictures themselves were of such high quality I was delighted however the delay between order and delivery was so long I am only giving four stars
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 Verified review
25 days ago
Great pictures for a good price.. just one picture of 3 with a ti y white mark which shouldn't be there but is only noticeable at a very close view.
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 Verified review
14 days ago
The pictures themselves were very good and I was happy with them. Delivery took a while though but I think that was more UPS than these guys
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 Verified review
4 days ago
Great value for money and great service once again. A small issue of the canvas not being a tight as it could be prevented a 5 star rating.
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22 days ago
I am pleased with the quality of the picture but I thought it would be on a more solid backing. It is a bit lighter weight than I expected
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 Verified review
6 days ago
Good quality framed prints at an affordable price. Good communication regarding order status. Delivery took a lot longer than expected.
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7 days ago
Delivery was longer than expected but the pictures I ordered were great. Good size and quality. Will definitely order again from here.
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 Verified review
7 days ago
Very good Apart from delayed delivery which I don’t think they could have controlled when I received them they where just as I hoped!
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14 days ago
I loved how clear the pictures were My first canvas unfortunately has some markings on it from the other canvas packaged beside it.
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