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MYPICTURE
Reviews:

25,933 reviews in the last 12 months140,215 total reviews  

4.78
Excellent

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Certified since: 26 Jul 2010
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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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6 days ago
 Verified review
Left on my door step after a quite knock
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Answer by MYPICTURE
6 days ago
We're sorry to hear about your experience. We value your feedback and will take it into account. Expect an email from us to discuss this matter further in a way that respects your time and concerns.
9 days ago
 Verified review

I have bought quite a few over the year but my last one is not a good quality staples missing from the corners frame not as good I won't buy from them again.

I have bought quite a few over the year
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Answer by MYPICTURE
9 days ago
We appreciate your loyalty and feedback. We're here to provide the best possible experience and your insights help us strive towards that. Thank you for sharing your experiences with us.
6 days ago
 Verified review
Very disappointed in the delivery time
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Answer by MYPICTURE
6 days ago
We're truly sorry to hear about your disappointment regarding the delivery time. We appreciate your feedback and we are looking into this matter. Expect a detailed email from us soon.
9 Mar 2024
 Verified review
Absolutely shocking and disgraceful,
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Answer by MYPICTURE
9 Mar 2024
We're truly sorry to hear about your experience. Your feedback is valuable to us and will be considered. We'll reach out to you via email to better understand the situation.
14 Mar 2024
 Verified review
Not been delivered! Probably a scam
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Answer by MYPICTURE
14 Mar 2024
We sincerely regret hearing about your experience. Your concern is important to us and we wish to rectify this for you. Expect a detailed email from us addressing this issue shortly.
12 days ago
 Verified review
Delivery too slow, and expensive
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Answer by MYPICTURE
12 days ago
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. To address your concerns further, we'll reach out to you via email.
12 Mar 2024
 Verified review
Zip broken. Poor quality.
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Answer by MYPICTURE
13 Mar 2024
We're truly sorry to hear about your experience. Your feedback is important to us. We're committed to delivering quality and will take your comments into account. Please expect an email from us soon.
13 days ago
 Verified review
Shocking delivery service
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience with our delivery service. We value your feedback and it will be taken into consideration. Expect an email from us to further address this issue.
9 Mar 2024
 Verified review
Picture on cup wrong way
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Answer by MYPICTURE
9 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will definitely take it into account. Expect an email from us soon to address this matter further.
5 Mar 2024
 Verified review
My canvas is all blurry
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Answer by MYPICTURE
5 Mar 2024
We're sincerely sorry to hear about your experience. Clarity is crucial in our canvases and your feedback is valuable. We'll get in touch via email to better understand and address this concern.
13 Mar 2024
 Verified review
Very slow getting out
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Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. For further assistance, we will be reaching out to you via email.
10 days ago
 Verified review
Didn't arrive in time
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Answer by MYPICTURE
10 days ago
We're sorry to hear about your experience. Your feedback is greatly appreciated and will be taken into account for future improvements. Expect an email from us to discuss this matter further.
12 Mar 2024
 Verified review
Colour is shit
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Answer by MYPICTURE
13 Mar 2024
We're truly sorry to learn you're not satisfied with the color. Your feedback is important to us and will be considered. Please expect an email from us inviting you to elaborate on your experience.
7 Mar 2024
 Verified review
Terrible
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and would like to understand more about what happened. We will reach out to you via email to discuss this further.
12 days ago
 Verified review
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12 days ago
 Verified review
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16 Mar 2024
 Verified review
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12 Mar 2024
 Verified review
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8 Mar 2024
 Verified review
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8 Feb 2024
 Verified review

Worst company ever

Ordered canvas prints of my baby girl and all seemed well. However upon delivery their courier Yodel dumped the parcel at the side of the road in my street. This parcel then disappeared unsurprisingly as it was never delivered to my home. Whilst this was an issue caused by Yodel it has been My Pictures handling of the situation which has caused the issues. They have accepted that the order was never delivered however are refusing to refund me. I have been passed around various so called customer service advisors, the worst of which being Dannielle Blake, Josh Gill and Nancy Gill. Who all refuse to properly speak with me and whose replies are frankly insulting. I have asked on multiple occasions to speak with a manager or supervisor and every time have been denied and told I have no right to speak with anyone and escalate my complaint. At this point I am out of pocket with no order and whilst My Picture have acknowledged they failed to fulfil my order they still refuse to refund me for their failure. Completely unreliable and untrustworthy. Further info JOSH GILL emailed me twice firstly offering me a voucher for the order I did not receive however still refusing to allow me to speak to a manager even after being told I want to complain specifically about the customer service experience he and his colleagues provided not the missing parcel. I replied stating I would accept the voucher as i was exhausted with dealing with them, however I still wanted to speak with a manager regarding my experience. He then sent a second email stating he was not giving me a voucher and was extremely rude in the email. Completely fed up and exhausted with this company.
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Answer by MYPICTURE
8 Feb 2024
We sincerely regret the issues you've faced. Your experience with Yodel and our customer service team sounds frustrating. We value your feedback and will use it to improve. A member of our team will reach out to you via email to discuss further.