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MYPICTURE
Reviews:

25,972 reviews in the last 12 months140,184 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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27 Jun 2023
 Verified review
Unfortunately I wasn’t happy as delivery took over two weeks.
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Answer by MYPICTURE
28 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
18 Nov 2023
 Verified review
3 of the 4 canvases were really baggy and not tight at all.
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Answer by MYPICTURE
18 Nov 2023
We're sorry to hear about the state of the canvases. We value your feedback and will certainly take it into account. Expect an email from us for further communication.
1 Nov 2023
 Verified review
Very poor customer service and the parcel very poorly packed
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Answer by MYPICTURE
2 Nov 2023
We're truly sorry to hear about your experience with our customer service and packaging. Your feedback is crucial for us to improve. We will examine this issue closely and will be reaching out to you via email to understand more. Thank you for shedding light on this.
16 Aug 2023
 Verified review
Wasn’t explained it’s was going to take two weeks to arrive!
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Answer by MYPICTURE
17 Sept 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
14 Oct 2023
 Verified review
Very disappointed with one of canvases I received this week
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Answer by MYPICTURE
15 Oct 2023
We're sorry to hear about your disappointment with one of the canvases you received. We take your feedback seriously and will dig deeper into this matter. Expect an email from us soon to discuss further. We appreciate your patience and understanding.
11 Aug 2023
 Verified review
Cheap and flimsy Free Prints are larger and better quality
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20 Aug 2023
 Verified review

Very poor customer service

Very poor communication, rude and unhelpful admin staff.
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Answer by MYPICTURE
20 Aug 2023
We apologize for any inconvenience caused by our communication. We take your feedback seriously and will investigate the matter. Please expect an email from us soon to address your concerns. Thank you for bringing this to our attention.
20 Aug 2023
 Verified review
At was ridiculously late missing the point of buying it.
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Answer by MYPICTURE
20 Aug 2023
We apologize for the delay in delivering your order. We understand the frustration this may have caused. We will investigate the issue and reach out to you via email to discuss further. Thank you for bringing this to our attention.
5 Jul 2023
 Verified review
Terrible service, photos awful and delivery really slow
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Answer by MYPICTURE
7 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
18 Nov 2023
 Verified review
Terrible customer services lied to about delivery times
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Answer by MYPICTURE
18 Nov 2023
We sincerely regret the experience you had and appreciate your feedback. Please expect an email from us to further discuss the matter. We'll definitely consider your input to improve our service.
26 Oct 2023
 Verified review
I must be stupid,I didn't think it would be that small
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Answer by MYPICTURE
29 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
31 Aug 2023
 Verified review
Too slow from production to passing my order to yodel!
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Answer by MYPICTURE
17 Sept 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
18 Jul 2023
 Verified review
Lovely canvas but not been stretch properly it's wobbly
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Answer by MYPICTURE
19 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
21 Jul 2023
 Verified review
Canvas was brilliant! But did not arrive when stated
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Answer by MYPICTURE
25 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
15 Jul 2023
 Verified review
Took over a week to come the price wasnt great either
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Answer by MYPICTURE
17 Jul 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
19 Nov 2023
 Verified review
Very pixelated,didn’t look anything like the preview
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Answer by MYPICTURE
19 Nov 2023
We regret to hear your experience didn't meet expectations. Your feedback is crucial in improving the quality of our service. We'll be reaching out to you via email to understand more about the issue.
19 Nov 2023
 Verified review
Put my picture wrong way round and won’t answer back
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Answer by MYPICTURE
19 Nov 2023
We regret to hear about your experience. Your feedback is important to us and will be taken into account. We will reach out to you via email to discuss this issue further.
31 Aug 2023
 Verified review

Canvas picture

Item arrived disappointing result the image was dark
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Answer by MYPICTURE
14 Sept 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
15 Aug 2023
 Verified review
Pay over £40 for my canvas and it's an absolute joke
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2 Aug 2023
 Verified review
Not being transparent with delivery dates and order
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Answer by MYPICTURE
2 Aug 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.