MYPICTURE

Reviews:

Took a week to arrive

Quality poor

Just late

The quality of the towel is terrible quality. I spoke to two online advisors previous to purchasing and had conflicting information when asking about the quality and the differences between the bath towel and the beach towel. The first one told me that the beach towel was of thinner quality and the bath towel was thicker and more Suitable for everyday home use which is what I wanted it for. The second told me that both towels Were of the same quality and it didn’t matter. So I just assumed that either way I would have a nice thick fluffy good quality towel. As you can see by the picture, the towel is so thin it wouldn’t dry much at all and certainly isn’t suitable for every day use!! The picture itself was ok but I was very disappointed with the quality of it. I contacted customer services voicing my dissatisfaction about their product and after a couple of emails back and forth, as far as they are concerned I am a valued customer but the towel adheres to the website description (despite it being too thin and more like a microfibre cloth you would do your cleaning with) and they’re willing to offer me a 50 percent discount voucher against another purchase as a gesture of good will!! No thank You, not good enough!! If this was an item I had purchased from a store or could have seen the quality of it before hand I would be demanding a refund or I simply would not have purchased it!! I would never have paid over £35 for a towel if I thought for one second it was going to be the quality that I received! I would not purchase anything from this shop again and I really feel like a lot of These internet based shops take advantage of us as customers when purchasing online!! Poor customer service to match the poor quality of their merchandise!!

Would be zero if it would let me. I contacted customer service on more than one occasion about my order delivery and it was hard to get an agent as option I needed wasn't shown and I kept saying none and this went on for few times then had to wait for agent and the first agent just kept fobbing me off with one thing or other and I waited the days she told me but nothing changed so again I tried to get customer service and it was same rigmarole to get agent and she asked me for details I'd already given and said I was so disappointed with last agent fobbing me off and this agent was the same and I said on more than one occasion NOT to send me vouchers as I won't be needing them after this poor service but also NOT ask me to rate the service provided and even these 2 requests were ignored by agent. The delivery arrived eventually no thanks to your agents cause they done heehaw work to look into my problem and just kept fobbing me off and even left the chat, they just clicked button that ended chat and sent be vouchers and to rate the agent specifically after I told them not to bother. I am so angry and disappointed at the service I received.

I haven't seen the picture as it is for someone else but the delivery time was not good. At first I was told you couldn't find the picture as it was missing somewhere between you and Yodel, the delivery service. I would either need a re-print or a voucher to buy something else from you. I would not have accepted a voucher. If you couldn't supply the original order, why would I want something else you perhaps couldn't supply? If I had decided on a re-print it would not have been received in time for the birthday present I had planned it for. I had no choice but to go with the re-print because I wouldn't have been able to get anything quicker anyway and get it to them on time. In the end the original turned up just in time. I think, if things go missing you should be offering a refund. I found customer service lacking in empathy. It was just as though they really didn't care and I had to accept their decision or nothing. I'm hoping the picture is better than the service provided.

Your Customer service sucks. When contacted about the delay with my order the advisor I spoke to could give a *uck. Yodel the courier company you use is equally as poor as your customer service, if not worse. They email to say it’s out for delivery last Tuesday. It was not received. It was out again on Wednesday. Still not received. Yodels tracking app says it’s at their depot. I go to the depot to collect the item and guess what? It’s not there. The delivery driver failed to deliver it on 2 consecutive days where it’s still in Yodels possession. The young Woman I spoke to at Yodel and showed the email stating it was out for delivery on Tuesday is going to try to get my parcel delivered today. I’m not holding out hope of it ever being delivered by Yodel. You should do yourselves a favour…..use a different courier company!!

Canvas quality was OK. Nothing to write joke about. The pictures looked good on them, but they should do as they were profession quality photos. However, delivery was horrendous. I was told by My Picture that the order was completed and with the courier. The courier didn't actually have the parcel until 4 days after this date!! They then took a further week to deliver it. I needed items when they said they would be here. I will never use the company again, based on this, hence the 1 star score. Since learnt they are based in Germany, so will use UK based companies from now on, to ensure smooth delivery

Terrible product . Arrived very damaged. Told refund not possible under T and C and under T and C will only make 2 more attempts to resend even if continues to arrive broken . Trying to order replacement terrible too. Rather than just resending am being told I need to go back to website and order with incomprehensible instructions to get a free order which asks me again for payment details and to tick their T and C which I don’t want to do as could easily end up being charged again. I doubt these T and C even meet consumer regulations

Arrived without a box. There is nothing on the website to state that it doesn’t come in a box, when I contacted customer services they just told me there is nothing to state it does either. I don’t understand why you would have a jigsaw puzzle without a box. A basic ‘it’s your tough luck’ attitude from them. How am I supposed to give this to my niece without it having a box, absolutely ridiculous! Offered me money off my next order…. Why would I order anything else when I’m unhappy with this order!

I would like A full refund as I am not satisfied with how long it taken to come. I have ordered. I ordered it for Valentine’s Day didn’t receive it only received it on Monday. No longer need the items if you can can arrange for them to be collected as I am very upset with the Service when I was ordering, it said guaranteed for delivery for Valentine’s Day please resolve the matter by giving me a refund and take your items back. I will never be using this service again.

Whilst the print quality was good and bright colours unfortunately the quality of the card is very poor and won’t stand to being made up more than once or twice. Customer service just said they would pass my comments on. I would have returned it but it was sent direct to my seven year old granddaughter who was so excited to receive it but who also commented on how thin it was.

Do not recommend waited nearly 2 weeks to receive my canvas when it arrived its nothing that I expected it awful its been done as a portrait not width ways the corner is damaged and it has a big black strip on the top and the bottom wasn't not sent any preview of my order and now it still has not been resolved I've really disappointed as it was for a 70th birthday