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certified since: 26/07/2010
updated on: 18/08/2022
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Reviews for MYPICTURE
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the most relevant positive review
1 month ago
This is my 3rd order , I think that says it all , my wife loves them , I was a bit worried about this one as it was taken at night on my iPhone with no flash and set on night mode , the picture printed onto canvas perfect , she absolutely loves it brought to tears when she saw it (it was a surprise) , anyway it’s great value there’s great communication when you order with emails when your picture’s finished and then when it’s been shipped you get a link to track your order also , couldn’t ask for more really , I can’t comment on any after care customer service as all 3 orders have been perfect , thanks very much the wife’s happy again 😁
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the most relevant critical review
8 months ago
Picture arrived with frame in pieces and on expectation the frame was plastic and not great quality. I got the picture reframed myself as it was for a Christmas present. I requested a refund as I did not need a replacement item as it would now arrive after Christmas and i had already reframed the broken picture to be told I could only receive 50% of my next purchase and another order had been shipped. Now i have two of the same framed picture and I'm out of pocket the cost of having to reframe the first damaged one.
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Verified review
21 days ago
My order didn't arrive when it was supposed to and it was a gift for a special birthday. Customer service gave incorrect information on 2 occasions and the guy on the 2nd occasion was abrupt and quite unhelpful
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Verified review
11 days ago
Was going to order another one once I’d received my first canvas but I was so disappointed in the quality of the picture on the canvas , I thought they would of cleaned the picture up before printing it off 😞
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Answer by MYPICTURE
10 days ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email.
Verified review
3 days ago
The company advertise the fact that the picture wraps around all sides mine did not in fact two sides had a white border and one of those was uneven. No refund no replacement pics absolutely rubbish.
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Answer by MYPICTURE
Yesterday
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email.
Verified review
1 month ago
The first canvas I ordered was perfect but this one is blurry I double checked the resolution of the picture I sent and it was so much clearer so I don’t understand why this one is of poor quality.
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Answer by MYPICTURE
22 days ago
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
9 days ago
The images printed pixelate,,they should warn uploader not to upload low res images or it should be autimarically traced onced uploader upload low res images just like other printing company
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Answer by MYPICTURE
Yesterday
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
25 days ago
Item wasn’t delivered on time, had to chase twice for updates, emailed them to make them aware of my issues and they just offered me a discount if I ever place another order
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Answer by MYPICTURE
23 days ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
Verified review
Yesterday
false advertising on the website, i expected to for my item to be delivered within 6 working days and it was a couple of days late. (late birthday present in the end)
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Verified review
17 days ago
Very disappointed, after reading all the positive feedback, I placed my order. When my order came the canvas was very warped and the frame isn't straight ☹
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Answer by MYPICTURE
16 days ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
10 days ago
I expected the canvas to be bigger... It was a promotional offer £6 but I got charged £12... I wouldn't pay £12 . Because it's so tiny . Gutted
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Answer by MYPICTURE
Yesterday
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
1 month ago
I find it very annoying to receive demands for rating when I haven’t yet received the goods.
How can I rate something I don’t yet have ?
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Answer by MYPICTURE
1 month ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
Verified review
21 days ago
My picture is awful ,cut off my father in law completely,can’t even adjust the pic as all blurry on the edges.So disappointing.
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Verified review
13 days ago
Poor quality print, frame had blobs of glue around the frame, and no fixtures for hanging, worst I've ever used
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Verified review
The production and delivery time is just ridiculous in this day and age. Nearly 2 weeks to get a picture??!!
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Answer by MYPICTURE
24 days ago
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
Verified review
5 days ago
Delivery was too late. On arrival I noticed the canvas was loose and folded. Unlikely to use again.
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Verified review
21 days ago
The canvas is loose on one of the prints and there are faults at the edge of both the canvas prints.
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Answer by MYPICTURE
20 days ago
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
13 days ago
When I rang customer service I got no help what so ever and the person seemed to not care at all
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Verified review
12 days ago
The picture looks terrible complete waste of money this is last time I will use this company.
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Answer by MYPICTURE
10 days ago
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
11 days ago
The picture took so long to get here, it missed the birthday I had ordered for by two weeks.
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Answer by MYPICTURE
Yesterday
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
Verified review
24 days ago
the packaging was inadequate - folded poster and external packaging also damaged.
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Answer by MYPICTURE
14 days ago
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
1 month ago
I didn’t get my whole order and I can’t get anyone to respond to me by email
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Answer by MYPICTURE
22 days ago
Thank you for your feedback. We understand your anger and would like to apologize for the situation. We will examine your case and get back to you by email as soon as possible.