MYPICTUREReviews:
26,144 reviews in the last 12 months141,541 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
13 Mar 2024
Verified review
It’s awful I can’t give this to my auntie to hang on the wall
Report review
Answer by MYPICTURE
14 Mar 2024
We're genuinely sorry to hear about your dissatisfaction. We value your feedback and will certainly take it into account. Expect an email from us soon for further assistance.
13 Mar 2024
Verified review
The pictures were smaller than they showed on the website and previewed, meaning it didn’t look right, they were blurred! The covers are cheap polyester and the zips are inside out - cheap rubbish - can’t gift them as they are !! They look appalling, such a massive disappointment
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll definitely take it into account. We'll reach out to you via email to discuss further.
13 Mar 2024
Verified review
Ridiculous They’ve sent me a 60 x 40 canvas with…
They’ve sent me a 60 x 40 canvas with the photo just across the middle & nowhere near the edges. Weird colours on the bottom edge. Definitely not what I ordered or how it was shown on the review. Still not heard back from them
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. The described issue with your canvas is concerning. We will surely consider your feedback. Expect an email from us for further assistance.
13 Mar 2024
Verified review
I’m not impressed.. I have ordered lots of canvases through your company and my last purchase I thought, ah they will be like my previous purchases, as they cost the same amount (£36) but when they arrived all 6 canvases were half the width, as in height than my previous ones I bought.. why is this please
Report review
Answer by MYPICTURE
13 Mar 2024
We regret to hear about the discrepancy you've noticed. We aim to maintain consistency in our products. We'll look into this matter and your feedback will be taken into account. Expect an email from us soon.
13 Mar 2024
Verified review
No estimate delivery time, canvas was stretched
I was not given an estimated delivery date and it took over a week to arrive. Not to mention that the canvas itself is slightly askew and stretched. The delivery service (Yodel) was absolutely abysmal.
Report review
Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. We value your feedback regarding the delivery timeframe and canvas condition. We'll be reaching out via email to further discuss this matter, as your satisfaction is important to us.
13 Mar 2024
Verified review
Very slow getting out
Report review
Answer by MYPICTURE
13 Mar 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. For further assistance, we will be reaching out to you via email.
13 Mar 2024
Verified review
Arrived late and customer service responses are poor
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your experience. Our team values your feedback and we're committed to improving. We will reach out via email to discuss this matter in more detail and work towards a resolution.
13 Mar 2024
Verified review
Picture had no definition, was very disappointing
Report review
Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your disappointment. Your feedback is important to us and will be taken into account. We will reach out to you via email to better understand your concerns.
12 Mar 2024
Verified review
Colour is shit
Report review
Answer by MYPICTURE
13 Mar 2024
We're truly sorry to learn you're not satisfied with the color. Your feedback is important to us and will be considered. Please expect an email from us inviting you to elaborate on your experience.
12 Mar 2024
Verified review
Zip broken. Poor quality.
Report review
Answer by MYPICTURE
13 Mar 2024
We're truly sorry to hear about your experience. Your feedback is important to us. We're committed to delivering quality and will take your comments into account. Please expect an email from us soon.
12 Mar 2024
Verified review
The item was a week late and I had to get a replacement from another company and my complaint was not resolved
Report review
Answer by MYPICTURE
13 Mar 2024
We sincerely regret to hear about your experience. We acknowledge your concern regarding the delay and the unresolved complaint. Your feedback is important to us and will be taken into account. We will be reaching out to you via email.
12 Mar 2024
Verified review
Delivery outside of window.
Mother’s Day offer with no option of delivery in time for Mother’s Day.
Disappointed
Report review
Answer by MYPICTURE
13 Mar 2024
We're genuinely sorry to hear about the delay in the delivery of your Mother's Day offer. We value your feedback and will consider this in our future operations. Please expect an email from us soon.
12 Mar 2024
Verified review
Report review
12 Mar 2024
Verified review
Unhelpful staff, poor quality product
I found the process difficult and the multiple support people I spoke to were all unhelpful.
The quality of my big canvas is acceptable but the quality of my smaller print (which was meant to be free but I got charged for) is incredibly shoddy, very pixelated and wonkily stapled to the frame.
Report review
Answer by MYPICTURE
12 Mar 2024
We regret to hear about your experience. Your feedback is valuable to us. We are committed to ensuring our customers are satisfied and will revisit the concerns raised. We will reach out to you via email to better understand and address your concerns.
12 Mar 2024
Verified review
I ordered 2 pictures to arrive before mothers day as they were both gifts I got one Monday and the other Tuesday notimpressed I won't order again from you
Report review
Answer by MYPICTURE
12 Mar 2024
We're genuinely sorry to hear about your experience. We highly value your feedback and will definitely consider it in our future operations. Please expect an email from us soon for further assistance.
12 Mar 2024
Verified review
Ordered for Mother's day. Still not received. Extremely disappointed.
Report review
Answer by MYPICTURE
12 Mar 2024
We're truly sorry to hear about your experience. Your disappointment is understandable. We value your feedback and will certainly take it into account. Please expect an email from us regarding this matter.
10 Mar 2024
Verified review
Came without a box and with one piece missing
Report review
Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to discuss this matter further.
10 Mar 2024
Verified review
Extremely disappointed, looking for a way to get a refund or get rid! Poor quality, long delivery time over all completely dissatisfied.
Report review
Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us and will be taken into account. We will be in touch with you via email to discuss this further.
10 Mar 2024
Verified review
Long wait for delivery. Bombarded with email ads. Hanging kit I paid for was not included.
Will not be using you again 👎
Report review
Answer by MYPICTURE
10 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the delivery time and email communication. Your comments about the missing hanging kit are noted. We'll reach out to you via email to better address your concerns.
10 Mar 2024
Verified review
Very poor customer service, use of Bots on messenger is so frustrating!
Order late and when chased up was told it was the courier's fault, contacted the courier who said it was MyPicture.co.uk fault.
Dispute raised with PayPal and miraculously my package was found!
I won't be ordering again!
Report review
Answer by MYPICTURE
10 Mar 2024
We're really sorry to hear about your experience. We're always looking to improve and your feedback is valuable to us. We'll be sure to take this into account and will reach out to you via email shortly.