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MYPICTURE
Reviews:

25,933 reviews in the last 12 months140,215 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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13 Mar 2024
 Verified review
Picture had no definition, was very disappointing
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Answer by MYPICTURE
13 Mar 2024
We're sorry to hear about your disappointment. Your feedback is important to us and will be taken into account. We will reach out to you via email to better understand your concerns.
12 Mar 2024
 Verified review
Colour is shit
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Answer by MYPICTURE
13 Mar 2024
We're truly sorry to learn you're not satisfied with the color. Your feedback is important to us and will be considered. Please expect an email from us inviting you to elaborate on your experience.
12 Mar 2024
 Verified review
Zip broken. Poor quality.
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Answer by MYPICTURE
13 Mar 2024
We're truly sorry to hear about your experience. Your feedback is important to us. We're committed to delivering quality and will take your comments into account. Please expect an email from us soon.
12 Mar 2024
 Verified review
The item was a week late and I had to get a replacement from another company and my complaint was not resolved
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Answer by MYPICTURE
13 Mar 2024
We sincerely regret to hear about your experience. We acknowledge your concern regarding the delay and the unresolved complaint. Your feedback is important to us and will be taken into account. We will be reaching out to you via email.
12 Mar 2024
 Verified review
Delivery outside of window. Mother’s Day offer with no option of delivery in time for Mother’s Day. Disappointed
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Answer by MYPICTURE
13 Mar 2024
We're genuinely sorry to hear about the delay in the delivery of your Mother's Day offer. We value your feedback and will consider this in our future operations. Please expect an email from us soon.
12 Mar 2024
 Verified review
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12 Mar 2024
 Verified review

Unhelpful staff, poor quality product

I found the process difficult and the multiple support people I spoke to were all unhelpful. The quality of my big canvas is acceptable but the quality of my smaller print (which was meant to be free but I got charged for) is incredibly shoddy, very pixelated and wonkily stapled to the frame.
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Answer by MYPICTURE
12 Mar 2024
We regret to hear about your experience. Your feedback is valuable to us. We are committed to ensuring our customers are satisfied and will revisit the concerns raised. We will reach out to you via email to better understand and address your concerns.
12 Mar 2024
 Verified review
I ordered 2 pictures to arrive before mothers day as they were both gifts I got one Monday and the other Tuesday notimpressed I won't order again from you
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Answer by MYPICTURE
12 Mar 2024
We're genuinely sorry to hear about your experience. We highly value your feedback and will definitely consider it in our future operations. Please expect an email from us soon for further assistance.
12 Mar 2024
 Verified review
Ordered for Mother's day. Still not received. Extremely disappointed.
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Answer by MYPICTURE
12 Mar 2024
We're truly sorry to hear about your experience. Your disappointment is understandable. We value your feedback and will certainly take it into account. Please expect an email from us regarding this matter.
10 Mar 2024
 Verified review
Came without a box and with one piece missing
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Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to discuss this matter further.
10 Mar 2024
 Verified review
Extremely disappointed, looking for a way to get a refund or get rid! Poor quality, long delivery time over all completely dissatisfied.
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Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us and will be taken into account. We will be in touch with you via email to discuss this further.
10 Mar 2024
 Verified review
Long wait for delivery. Bombarded with email ads. Hanging kit I paid for was not included. Will not be using you again 👎
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Answer by MYPICTURE
10 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the delivery time and email communication. Your comments about the missing hanging kit are noted. We'll reach out to you via email to better address your concerns.
10 Mar 2024
 Verified review
Very poor customer service, use of Bots on messenger is so frustrating! Order late and when chased up was told it was the courier's fault, contacted the courier who said it was MyPicture.co.uk fault. Dispute raised with PayPal and miraculously my package was found! I won't be ordering again!
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Answer by MYPICTURE
10 Mar 2024
We're really sorry to hear about your experience. We're always looking to improve and your feedback is valuable to us. We'll be sure to take this into account and will reach out to you via email shortly.
9 Mar 2024
 Verified review
Absolutely shocking and disgraceful,
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Answer by MYPICTURE
9 Mar 2024
We're truly sorry to hear about your experience. Your feedback is valuable to us and will be considered. We'll reach out to you via email to better understand the situation.
9 Mar 2024
 Verified review
Picture on cup wrong way
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Answer by MYPICTURE
9 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will definitely take it into account. Expect an email from us soon to address this matter further.
7 Mar 2024
 Verified review

Personalised Towel

The quality of the towel is terrible quality. I spoke to two online advisors previous to purchasing and had conflicting information when asking about the quality and the differences between the bath towel and the beach towel. The first one told me that the beach towel was of thinner quality and the bath towel was thicker and more Suitable for everyday home use which is what I wanted it for. The second told me that both towels Were of the same quality and it didn’t matter. So I just assumed that either way I would have a nice thick fluffy good quality towel. As you can see by the picture, the towel is so thin it wouldn’t dry much at all and certainly isn’t suitable for every day use!! The picture itself was ok but I was very disappointed with the quality of it. I contacted customer services voicing my dissatisfaction about their product and after a couple of emails back and forth, as far as they are concerned I am a valued customer but the towel adheres to the website description (despite it being too thin and more like a microfibre cloth you would do your cleaning with) and they’re willing to offer me a 50 percent discount voucher against another purchase as a gesture of good will!! No thank You, not good enough!! If this was an item I had purchased from a store or could have seen the quality of it before hand I would be demanding a refund or I simply would not have purchased it!! I would never have paid over £35 for a towel if I thought for one second it was going to be the quality that I received! I would not purchase anything from this shop again and I really feel like a lot of These internet based shops take advantage of us as customers when purchasing online!! Poor customer service to match the poor quality of their merchandise!!
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear your expectations were not met. We acknowledge your feedback regarding the information provided by our online advisors. We will ensure to use your feedback to improve our service. Our customer service team will reach out to you via email.
7 Mar 2024
 Verified review
10 days to deliver and not 3 to 5 as advertised. The actual picture was minute compared to the frame, with far far too much border!
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Answer by MYPICTURE
7 Mar 2024
We apologize for any inconvenience. Our team acknowledges your feedback regarding the delivery timeframe and the picture-to-frame ratio. We value your opinion and will consider it for future improvements. An email will be sent to address this matter further.
7 Mar 2024
 Verified review
Terrible
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and would like to understand more about what happened. We will reach out to you via email to discuss this further.
7 Mar 2024
 Verified review
Your Customer service sucks. When contacted about the delay with my order the advisor I spoke to could give a *uck. Yodel the courier company you use is equally as poor as your customer service, if not worse. They email to say it’s out for delivery last Tuesday. It was not received. It was out again on Wednesday. Still not received. Yodels tracking app says it’s at their depot. I go to the depot to collect the item and guess what? It’s not there. The delivery driver failed to deliver it on 2 consecutive days where it’s still in Yodels possession. The young Woman I spoke to at Yodel and showed the email stating it was out for delivery on Tuesday is going to try to get my parcel delivered today. I’m not holding out hope of it ever being delivered by Yodel. You should do yourselves a favour…..use a different courier company!!
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about the difficulties you're experiencing with the delivery. Your feedback concerning the courier service is greatly appreciated and will be considered. We will reach out to you via email to discuss this matter further.
6 Mar 2024
 Verified review

Good idea poorly executed

Took ages to be produced in Germany, then took ages to be delivered. When it was delivered it was left in the rain as we were no longer at that property. In the meantime we must have received over 10 emails automated emails.
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Answer by MYPICTURE
7 Mar 2024
We're sorry to hear about your experience. We appreciate your feedback and will consider it carefully. We will be reaching out to you via email to discuss this further.