MYPICTUREReviews:
26,216 reviews in the last 12 months141,953 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
14 Feb 2024
Verified review
Tommy picture was different to the format that I created. It has two big black lines on the top and the bottom where the picture obviously didn’t fill the canvas, the picture was also shockingly blurry. This company should contact people if the picture is no good for the canvas instead of wasting peoples money. Iv been waiting over 24 for customer service to contact me back with no reply. Would definitely not recommend
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Answer by MYPICTURE
14 Feb 2024
We regret to hear about your experience. We value your feedback and will use it to improve our services. We assure you that communication is important to us and we will contact you via email to address your concerns.
4 Feb 2024
Verified review
So you can take my money but I don't receive my canvas.
Well, the first one you did for me didn't even cover the whole canvas and looked like the machine had run out of ink. The second one was delivered to my old address in spite of continuing to update the delivery address which is the same as my billing address. So common sense didn't come into play. So you can take my money but I don't receive my canvas.
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Answer by MYPICTURE
4 Feb 2024
We're sorry to hear about the issues you've experienced. We appreciate your feedback and will certainly take it into account. We will reach out via email to discuss this further.
19 Feb 2024
Verified review
I never received my order
I never received my order. I indicated the address IG9 5BZ, but it turned out that the order arrived at another address IG9 6DL. My order had been there since February 15, but the message came to me very late, but when I wanted to pick it up, it was sent back. What's wrong with your company?
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Answer by MYPICTURE
19 Feb 2024
We're truly sorry to hear about the confusion with your order's delivery. We appreciate your feedback and will certainly take it into account. We assure you that we're looking into this matter and will reach out to you via email to discuss further.
16 Feb 2024
Verified review
Terrible delivery and communication about timings
You had a countdown ticker suggesting I had time to receive the order in time for valentines. At no point before I paid did you tell me how long the delivery would take. I noticed immediately after making the transaction and contacted you, only to be told I was already too late??! Shocking
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Answer by MYPICTURE
16 Feb 2024
We're truly sorry to hear about your experience. Your feedback is valuable to us and will be taken into account. Expect an email from us where we will address your concerns in detail.
24 Feb 2024
Verified review
Disappointing
Disappointed with jigsaw box, as was meant to be a gift. Unsure about quality of actual jigsaw. Wrong item sent and re-order process problematic - tried 3 times already and still not succeeded. Also ordered mouse mat which was also disappointing, as it was a soft material one
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Answer by MYPICTURE
24 Feb 2024
We're sincerely sorry to hear about your disappointment. It's crucial that you are satisfied with our products and services. Your feedback has been noted and will be considered. We will reach out to you via email to assist further with your orders.
13 Feb 2024
Verified review
One of the canvas pictures is so slack, i could win a gold medal in the olympic yachting competition using it as a spinnaker. The other (although accepted as good enough pixel rating for the size requested) is blurred to the point i'm throwing it out.
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Answer by MYPICTURE
13 Feb 2024
We're sorry to hear about your experience. Thanks for your feedback. Your insight is important to us, and it will be taken into account. We will reach out to you via email to discuss this further.
12 Feb 2024
Verified review
Ordered 2 only recieved one. Payment was taken for both. And no tracking number and every time I try to contact is says I have recieved my delivery when I have not received one of my canvas. The help line email serivxe is useless
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Answer by MYPICTURE
12 Feb 2024
We're sorry to hear about the issue you're experiencing. Your feedback is crucial to us as we continually strive to improve our service. We'll be reaching out to you via email to assist you further.
7 Feb 2024
Verified review
Really poor quality item, image really blurry. These are professional photos and only seem to be blurry from this site.
Generic email sent back regarding 30% off next order only, no refund. Sadly I don’t wish to order again.
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Answer by MYPICTURE
7 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll certainly consider it for future improvements. We'll be in touch via email to provide further assistance.
4 Feb 2024
Verified review
wondered why delivery took so long after being informed it was dispatched and took loads of contacts why your uk branch before finally being told it had to come from germany. Quality of product is great.
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Answer by MYPICTURE
4 Feb 2024
We appreciate your feedback and understand your concerns regarding the delivery time. It's important to us to continually improve our service. Your comments will be taken into account. We will reach out to you via email for further discussion.
16 Feb 2024
Verified review
I’m sorry to say this but was unhappy with my first picture done by yourselves I could not move the picture around to move a long black background out off picture would not let me do it
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Answer by MYPICTURE
16 Feb 2024
We're sorry to hear about the issue you've experienced with positioning the picture. We appreciate your feedback and we'll definitely take it into account for our future improvements. Expect an email from us shortly.
10 Feb 2024
Verified review
I never received my parcel, they posted a note through the door saying they had left it with number 27 and when I went round to collect they said they hadn’t got it !
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Answer by MYPICTURE
11 Feb 2024
We're truly sorry to hear about your parcel. Your situation seems really frustrating. We highly appreciate your feedback and we'll surely take it into consideration. We'll reach out to you through email to further assist you.
21 Feb 2024
Verified review
Image quality isn't great and the way I set the picture isn't right there's a 2 inch black space and I set the picture to cover the whole thing
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Answer by MYPICTURE
21 Feb 2024
We're sorry to hear about your experience. Your feedback regarding the image quality and setup issues is valuable to us. We'll take it into account as we continuously strive to improve. Expect an email from us soon for further assistance.
21 Feb 2024
Verified review
The delivery was delayed for weeks causing problems because prints were required for an exhibition. The quality of the canvas is very bad
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Answer by MYPICTURE
21 Feb 2024
We're truly sorry to hear about the delay and your concerns regarding the canvas quality. Your feedback is valuable and we'll certainly consider it. Expect an email from us for further assistance.
4 Feb 2024
Verified review
Trash service, delivered item very late without any explanation and customer service had no clue what was goin on for ages
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Answer by MYPICTURE
4 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and we will certainly take it into account. Expect communication via email concerning your situation.
8 Feb 2024
Verified review
The canvas was in a frame and not level 1cm one side 2 cm the other side looks horrible I have emailed but no reply
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Answer by MYPICTURE
9 Feb 2024
We're sorry to hear about the issue with your canvas. Your feedback is important to us and we've taken note of it. We will be reaching out via email to further address your concerns.
8 Feb 2024
Verified review
Full photo not on print . I have purchased many prints from Mypicture. And this is the first complaint I have made
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Answer by MYPICTURE
8 Feb 2024
We're truly sorry to hear about your recent experience with the photo print. Your feedback is invaluable for our ongoing improvements. Rest assured, we'll get in touch via email to address this matter further.
22 Feb 2024
Verified review
Picture quality appalling .. took ages to be delivered and not the size i expected dissapointing.
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Answer by MYPICTURE
22 Feb 2024
We're truly sorry to hear about your experience with the picture quality and delivery time. Your feedback is valuable to us and will certainly be considered. We will reach out to you via email to address this further.
9 Feb 2024
Verified review
After waiting since December for a reprint I received it yesterday and disgusting how you did it
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Answer by MYPICTURE
9 Feb 2024
We're sorry to hear about your dissatisfaction. Your feedback is important to us and we'll be sure to consider it. We will reach out to you via email to work towards a resolution.
8 Feb 2024
Verified review
Was very disappointed i didn't expect it to come back with two black stripes on bottom and top
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Answer by MYPICTURE
8 Feb 2024
We're sorry to hear about your disappointment. Your feedback is important and it will be taken into account. Expect to receive an email from us soon.
7 Feb 2024
Verified review
The magnets don’t work the pictures won’t stay on the wall, and the package turned up damaged
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Answer by MYPICTURE
7 Feb 2024
We regret hearing about your experience. We value your feedback and it will be taken into account. Expect an email from us soon, where we hope to address the concerns you've raised.