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certified since: 26/07/2010
updated on: 06/07/2022
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Reviews for my-picture.co.uk
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the most relevant positive review
3 months ago
The only thing that would be better is to offer loyal customers a discount on the discount lol… wishful thinking on my part!
I started buying pictures on canvas for myself by my 3rd for myself i now buy large canvas pictures for my family too for christmas gifts or just because! I think if your happy with the experience for yourself the fact that every member of family ive bought for aswell ( brother,sister,son,daughter & friends ) to get feedback from them over the moon with what theyve recieved is testamount to my-picture as a company and the fact they hint at wanting updated versions for the following year, my latest was bought as a easter gift for my daughter of her son his first easter, she recieved it yesterday and Her txt to me was OMG i love it i love it i love it! Thank you so much. I always allow at least 2 weeks from ordering to delivery but it can take on average 7-10 days but id defo say allow a bit longer if ordering at peak times. What i also like is i can order and pay for the canvases etc and have them sent direct to the person im buying for. 5*****
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the most relevant critical review
5 months ago
The main issue I have with my-pictures is that they use UPS to deliver items. UPS are hands down the worst delivery service I have had the misfortune deal with. There is a major lack of communication from the company, no email or text updates regarding your delivery. The ‘whilst you were out’ card they leave has the smallest typeface known to man printed in light grey. I had to phone them to ask what happens after 3 failed attempts. Spoke to 2 people I couldn’t understand so ultimately they couldn’t resolve my issues. Kept asking for a tracking number which I didn’t have to hand and for some reason couldn’t find my item any other way. The online tracking is appallingly slow to update so I didn’t have a clue where my item was or what was happening with it. Ultimately this will prevent me from ordering from my-pictures in future.
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Reviews for my-picture.co.uk
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Verified review
1 month ago
Never got help with my faulty order
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Answer by my-picture.co.uk
13 days ago
We are sorry that you had a bad experience with our customer support. We don't want you to feel that this reflects the overall quality of our customer service. Our team is already working on your case and we hope to provide you with a satisfactory solution.
Verified review
14 days ago
Picture is blurry cannot see images
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Answer by my-picture.co.uk
14 days ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
6 days ago
Still waiting for both my orders
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Answer by my-picture.co.uk
5 hours ago
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
Verified review
7 days ago
Takes a long time for delivery.
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Answer by my-picture.co.uk
7 days ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
Verified review
13 days ago
It came late and it was dirty.
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Answer by my-picture.co.uk
6 hours ago
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
Verified review
5 days ago
Delivery takes far too long.
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Verified review
21 days ago
Not received my picture yet
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Answer by my-picture.co.uk
17 days ago
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
Verified review
25 days ago
Waste of money and time.
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Answer by my-picture.co.uk
6 days ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
Verified review
20 days ago
Not wot I was expecting
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Answer by my-picture.co.uk
17 days ago
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the product.
Verified review
13 days ago
Didn’t receive item
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Answer by my-picture.co.uk
8 days ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
Verified review
1 month ago
Delivery is awful.
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Answer by my-picture.co.uk
1 month ago
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
Verified review
6 days ago
Not received order
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Verified review
21 days ago
I don’t have it ?
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Answer by my-picture.co.uk
17 days ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
Verified review
4 days ago
Not received!!!!
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Answer by my-picture.co.uk
3 days ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
Verified review
6 days ago
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7 days ago
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Verified review
12 days ago
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Answer by my-picture.co.uk
6 hours ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
Verified review
14 days ago
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15 days ago
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Verified review
1 month ago
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