MYPICTUREReviews:
26,177 reviews in the last 12 months141,536 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
17 Mar 2024
Verified review
The frame came off in pieces so fast , didn’t last 1 day . Also the gap between them very large . I wouldn’t not recommend the frame around . But
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience with the frame. Your feedback is valuable to us and we will take it into account. We will reach out to you via email to discuss further.
21 Feb 2024
Verified review
Image quality isn't great and the way I set the picture isn't right there's a 2 inch black space and I set the picture to cover the whole thing
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Answer by MYPICTURE
21 Feb 2024
We're sorry to hear about your experience. Your feedback regarding the image quality and setup issues is valuable to us. We'll take it into account as we continuously strive to improve. Expect an email from us soon for further assistance.
27 Feb 2024
Verified review
You cannot improve for me I will never use you again. Absolutely terrible it went straight into the dustbin.. complete waste of my money.
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Answer by MYPICTURE
28 Feb 2024
We're sorry to hear about your disappointment. We appreciate your feedback and it will be taken into account for future improvements. Please check your email for further communication regarding the matter.
10 Mar 2024
Verified review
Extremely disappointed, looking for a way to get a refund or get rid! Poor quality, long delivery time over all completely dissatisfied.
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Answer by MYPICTURE
10 Mar 2024
We're truly sorry to hear about your dissatisfaction. Your feedback is important to us and will be taken into account. We will be in touch with you via email to discuss this further.
21 Feb 2024
Verified review
The delivery was delayed for weeks causing problems because prints were required for an exhibition. The quality of the canvas is very bad
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Answer by MYPICTURE
21 Feb 2024
We're truly sorry to hear about the delay and your concerns regarding the canvas quality. Your feedback is valuable and we'll certainly consider it. Expect an email from us for further assistance.
25 Feb 2024
Verified review
UKA39904728209 i complain about this order the delivery said its deliver but they dont delivery my parcel i am really verry disapoint
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Answer by MYPICTURE
25 Feb 2024
We're truly sorry to hear about your delivery experience. We take your feedback seriously and will use it to improve our services. Our team will reach out to you via email to help resolve this matter.
7 Mar 2024
Verified review
10 days to deliver and not 3 to 5 as advertised. The actual picture was minute compared to the frame, with far far too much border!
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Answer by MYPICTURE
7 Mar 2024
We apologize for any inconvenience. Our team acknowledges your feedback regarding the delivery timeframe and the picture-to-frame ratio. We value your opinion and will consider it for future improvements. An email will be sent to address this matter further.
10 Mar 2024
Verified review
Long wait for delivery. Bombarded with email ads. Hanging kit I paid for was not included.
Will not be using you again 👎
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Answer by MYPICTURE
10 Mar 2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the delivery time and email communication. Your comments about the missing hanging kit are noted. We'll reach out to you via email to better address your concerns.
17 Mar 2024
Verified review
Your commutation to me as your customer is terrible, not even worth one star. I will not be using your company again.
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Answer by MYPICTURE
17 Mar 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered for future improvements. We'll reach out to you via email to address your concerns.
6 Mar 2024
Verified review
Very late delivery and the mug is just my girlfriends face, customer service very poor. I won’t use this service again
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Answer by MYPICTURE
6 Mar 2024
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve. We will surely take your comments into account. Expect an email from us to discuss further.
12 Mar 2024
Verified review
Delivery outside of window.
Mother’s Day offer with no option of delivery in time for Mother’s Day.
Disappointed
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Answer by MYPICTURE
13 Mar 2024
We're genuinely sorry to hear about the delay in the delivery of your Mother's Day offer. We value your feedback and will consider this in our future operations. Please expect an email from us soon.
25 Feb 2024
Verified review
It’s a little pixelated was very disappointed with the quality I would of gone for a smaller size if I’d of known
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Answer by MYPICTURE
25 Feb 2024
We're sorry to hear about your experience. Your feedback is important to us and will be taken into account. You will soon receive an email from us addressing this concern. Thank you for bringing this to our attention.
12 Mar 2024
Verified review
The item was a week late and I had to get a replacement from another company and my complaint was not resolved
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Answer by MYPICTURE
13 Mar 2024
We sincerely regret to hear about your experience. We acknowledge your concern regarding the delay and the unresolved complaint. Your feedback is important to us and will be taken into account. We will be reaching out to you via email.
28 Feb 2024
Verified review
Still waiting for order to arrive. Sent by UPS who have postponed 3 days in a row and have stopped updating.
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Answer by MYPICTURE
28 Feb 2024
We're sorry to hear about your ongoing delivery issue. It's frustrating when things don't go as planned. We'll reach out via email to explore this matter further.
15 Mar 2024
Verified review
Use a different courier. Delivered to the wrong address (which Yodel deny) and I don't know where it is.
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Answer by MYPICTURE
15 Mar 2024
We're really sorry to hear about this delivery issue. Rest assured, your feedback is important and will be taken into account. We will reach out to you via email to discuss further.
19 Mar 2024
Verified review
My daughter name is Ayla but I received saying love from Emily received the canvas show as on advert
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about this mix-up. Rest assured, we're reviewing the details of your order. Expect an email from us soon for further assistance.
22 Feb 2024
Verified review
Picture quality appalling .. took ages to be delivered and not the size i expected dissapointing.
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Answer by MYPICTURE
22 Feb 2024
We're truly sorry to hear about your experience with the picture quality and delivery time. Your feedback is valuable to us and will certainly be considered. We will reach out to you via email to address this further.
17 Mar 2024
Verified review
Would not recommend
Quicker from payment to customer receiving goods. Far too long and very disappointing
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Answer by MYPICTURE
17 Mar 2024
We regret to hear about your experience. We consistently strive to improve our delivery times. Your feedback is certainly noted. Expect an email from our team shortly.
1 Mar 2024
Verified review
Very poor quality of frame looks very very cheap and quality of picture terrible
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Answer by MYPICTURE
1 Mar 2024
We're sorry to hear about your experience. We take your feedback seriously and will use it to evaluate improvements. Expect an email from our team shortly to discuss further.
25 Feb 2024
Verified review
It was Terrible, faded black on the bottom horrendous I put it in the bin
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Answer by MYPICTURE
25 Feb 2024
We're sorry to hear about your disappointment. Your feedback is important and will be taken into account. Please expect an email from us to discuss this further.