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my-picture.co.ukReviews

: 88,882Excellent

4.77

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certified since: 26/07/2010
updated on: 05/07/2022
my-picture.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 26/07/2010
updated on: 05/07/2022
my-picture.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At my-picture.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for my-picture.co.uk

21,441 verified reviews in the last 12 months

88,882 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
The only thing that would be better is to offer loyal customers a discount on the discount lol… wishful thinking on my part! I started buying pictures on canvas for myself by my 3rd for myself i now buy large canvas pictures for my family too for christmas gifts or just because! I think if your happy with the experience for yourself the fact that every member of family ive bought for aswell ( brother,sister,son,daughter & friends ) to get feedback from them over the moon with what theyve recieved is testamount to my-picture as a company and the fact they hint at wanting updated versions for the following year, my latest was bought as a easter gift for my daughter of her son his first easter, she recieved it yesterday and Her txt to me was OMG i love it i love it i love it! Thank you so much. I always allow at least 2 weeks from ordering to delivery but it can take on average 7-10 days but id defo say allow a bit longer if ordering at peak times. What i also like is i can order and pay for the canvases etc and have them sent direct to the person im buying for. 5*****
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the most relevant critical review


5 months ago
The main issue I have with my-pictures is that they use UPS to deliver items. UPS are hands down the worst delivery service I have had the misfortune deal with. There is a major lack of communication from the company, no email or text updates regarding your delivery. The ‘whilst you were out’ card they leave has the smallest typeface known to man printed in light grey. I had to phone them to ask what happens after 3 failed attempts. Spoke to 2 people I couldn’t understand so ultimately they couldn’t resolve my issues. Kept asking for a tracking number which I didn’t have to hand and for some reason couldn’t find my item any other way. The online tracking is appallingly slow to update so I didn’t have a clue where my item was or what was happening with it. Ultimately this will prevent me from ordering from my-pictures in future.
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Reviews for my-picture.co.uk

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(611)
 Verified review
9 days ago
Awful quality, still waiting to hear back from customer services
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 Verified review
9 days ago
I thought it was a glass slate not on a board felt a bit cheap
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 Verified review
18 days ago
The mug was all broken so had to throw in the bin str8 away
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Answer by my-picture.co.uk
16 days ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
 Verified review
18 days ago
Took way to long to arrive and no update on when it will
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Answer by my-picture.co.uk
16 days ago
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
 Verified review
21 days ago
Think about changing your delivery partner..awful service
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 Verified review
1 month ago
it hasn't arrived yet!!!!!!! what sort of service is that
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Answer by my-picture.co.uk
1 month ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
 Verified review
24 days ago
Hooks at the back of the picture frame. Larger pictures
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 Verified review
11 days ago
Picture was damaged and heads was cut off in pictures
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 Verified review
4 days ago
One of my canvases is completely stretched out blurry
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 Verified review
17 days ago
Product not delivered, no tracking number provided.
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Answer by my-picture.co.uk
16 days ago
Thank you for your feedback. We apologize for the inconveniences regarding your shipment. We will check the status of your package and contact you via email for a solution.
 Verified review
1 month ago
Ordered canvas had 2 bold white blocks actoss yop
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 Verified review
11 days ago
Very disappointed in the time taken for delivery
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Answer by my-picture.co.uk
9 days ago
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
 Verified review
2 days ago
My grandson was cut out if the picture top left
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Answer by my-picture.co.uk
Yesterday
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
11 days ago
My pictures is permanently creased NOT HAPPY
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Answer by my-picture.co.uk
9 days ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
 Verified review
1 month ago
Very dissappointed with the image quality.
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Answer by my-picture.co.uk
1 month ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
5 days ago
Incomplete delivery and took my money
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Answer by my-picture.co.uk
Yesterday
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
12 days ago
Shit company, shit customer services
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Answer by my-picture.co.uk
7 days ago
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
 Verified review
25 days ago
Never got help with my faulty order
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Answer by my-picture.co.uk
11 days ago
We are sorry that you had a bad experience with our customer support. We don't want you to feel that this reflects the overall quality of our customer service. Our team is already working on your case and we hope to provide you with a satisfactory solution.
 Verified review
13 days ago
Picture is blurry cannot see images
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Answer by my-picture.co.uk
13 days ago
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
 Verified review
5 days ago
Still waiting for both my orders
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