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MYPICTURE
Reviews:

25,972 reviews in the last 12 months140,184 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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23 Aug 2023
 Verified review
Poor quality. Better quality on feee prints. These are lights and flimsy and deffo not worth the money. Very disappointed
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Answer by MYPICTURE
13 Sept 2023
We are sorry that you are unsatisfied with the quality of the products you received. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
27 Jun 2023
 Verified review
was not what i expected, took a long time for delivery product was flimsy the finish was not expected, as this was a gift
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Answer by MYPICTURE
29 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
22 Jun 2023
 Verified review
Parcel was delayed twice, missing fathers day and it was a gift, got in touch with customer service and no reply 3 days on
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9 Aug 2023
 Verified review

Very wrong frame

Large wood frame had stapled the picture to it and it won't ever fit the picture. I could never hang this to display. .
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Answer by MYPICTURE
10 Aug 2023
We apologize for the inconvenience caused by the issue with your order. We will thoroughly investigate the matter and reach out to you via email to discuss a resolution. Thank you for bringing this to our attention.
15 Jun 2023
 Verified review
The quality of the frames was very poor, clearly rushed and badly made where corners had gaps and will lodge a complaint
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Answer by MYPICTURE
19 Jun 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by e-mail and look forward to your answer.
6 Oct 2023
 Verified review
The puzzles pieces are so thin they are like paper there is no box for the puzzle pieces altogether very disappointing
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Answer by MYPICTURE
7 Oct 2023
We're sorry to hear about your experience with our puzzle quality and packaging. We truly value your feedback and understand your disappointment. Rest assured we will thoroughly review your concerns and contact you via email to discuss further. Thank you for your patience.
7 Jul 2023
 Verified review
Service by yourselves very good, but service by UPS not acceptable. Thoughts should be given to changing your courier.
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23 Aug 2023
 Verified review
Was ordered for my daughter going to Australia came a week late would not order if yous again delivery is terrible !!!
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Answer by MYPICTURE
24 Aug 2023
We are very sorry to hear about the delay in your order. We understand the importance of timely delivery and apologize for any inconvenience caused. We will review your case and contact you via email to address this issue. Thank you for bringing this to our attention.
31 Aug 2023
 Verified review
I am very dissatisfied because I ordered photos on canvas on a pine frame and I received prints on paper, a disaster
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Answer by MYPICTURE
1 Sept 2023
We apologize for any inconvenience caused by the issue with your order. We understand your dissatisfaction and we take this matter seriously. We will thoroughly review your case and reach out to you via email as soon as possible to address the problem. Thank you for bringing this to our attention.
5 Jun 2023
 Verified review
Quality really poor. So disappointed in the acrylic photos despite being professionally taken. Meant to be presents.
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26 Nov 2023
 Verified review
I thought the puzzle would have came in a box like other companies if I knew it didn’t I would have went else where
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Answer by MYPICTURE
26 Nov 2023
We appreciate your feedback. We understand your expectation about packaging. We will reach out to you via email to discuss this further. Your satisfaction is important to us.
26 Nov 2023
 Verified review
I ordered A3 and they came like a small brochure size and half the information was missing and the quality was poor
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Answer by MYPICTURE
26 Nov 2023
We're sorry to hear about your experience. We appreciate your feedback and we’ll definitely take it into account. Expect an email from us to help resolve this matter.
8 Aug 2023
 Verified review
The image quality is quite poor, it’s probably why it’s so cheap, it also took a good while to arrive. Disappointed.
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Answer by MYPICTURE
8 Aug 2023
We apologize for the poor image quality and the delay in delivery. We understand your disappointment and would like to address this issue. We will review your case and contact you via email to discuss further. Thank you for bringing this to our attention.
22 Jun 2023
 Verified review
2 dates given didn't arrive after waiting in. Finally arrived ripped packaging. Sent several emails with no reply
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Answer by MYPICTURE
26 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
22 Aug 2023
 Verified review
Order hasn't arrived yet and should have been here last Saturday morning and still waiting for it to be delivered.
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13 Jul 2023
 Verified review
My order took a while to come through Then the personalised message was not all there and printed across the page
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Answer by MYPICTURE
14 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
23 Jun 2023
 Verified review
UKA39904226507, please see my emails to Anna Trussell, Dan and Pol. The issues are clearly outlined in my emails.
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22 Jun 2023
 Verified review
Between you & ups I can't NOT recommend you strongly enough. Both companies made this a very unpleasant business
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5 Aug 2023
 Verified review
It wasn't straight It was all over the place and it was ment to cove the canvas but u can clearly see the floor
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20 Nov 2023
 Verified review
Wrong order delivered. It was a special gift for my son with a timeframe that was missed, so very disappointed.
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Answer by MYPICTURE
20 Nov 2023
We regret the distress caused due to the order mix-up. We genuinely value your feedback and it will be used to make necessary improvements. Please anticipate an email from us for further assistance.