MYPICTUREReviews:
26,216 reviews in the last 12 months141,953 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
13 Dec 2023
Verified review
You can refund my payment and send me a return label for the rubbish you sent me. i.e. no picture and wrong colour mug
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Answer by MYPICTURE
14 Dec 2023
We're sorry to hear about your experience. Your feedback is important in helping us improve. We will be reaching out via email to better understand the issue and use your input for future improvements.
6 Oct 2023
Verified review
The puzzles pieces are so thin they are like paper there is no box for the puzzle pieces altogether very disappointing
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Answer by MYPICTURE
7 Oct 2023
We're sorry to hear about your experience with our puzzle quality and packaging. We truly value your feedback and understand your disappointment. Rest assured we will thoroughly review your concerns and contact you via email to discuss further. Thank you for your patience.
7 Jul 2023
Verified review
Service by yourselves very good, but service by UPS not acceptable. Thoughts should be given to changing your courier.
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23 Aug 2023
Verified review
Was ordered for my daughter going to Australia came a week late would not order if yous again delivery is terrible !!!
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Answer by MYPICTURE
24 Aug 2023
We are very sorry to hear about the delay in your order. We understand the importance of timely delivery and apologize for any inconvenience caused. We will review your case and contact you via email to address this issue. Thank you for bringing this to our attention.
5 Dec 2023
Verified review
The quality of these pictures are no where near to the standard that I normally receive from you. I can’t use these.
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Answer by MYPICTURE
5 Dec 2023
We're sorry to hear about your experience. Our team values your feedback and will consider it for future improvements. We'll reach out to you via email shortly to discuss further.
31 Aug 2023
Verified review
I am very dissatisfied because I ordered photos on canvas on a pine frame and I received prints on paper, a disaster
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Answer by MYPICTURE
1 Sept 2023
We apologize for any inconvenience caused by the issue with your order. We understand your dissatisfaction and we take this matter seriously. We will thoroughly review your case and reach out to you via email as soon as possible to address the problem. Thank you for bringing this to our attention.
5 Jun 2023
Verified review
Quality really poor. So disappointed in the acrylic photos despite being professionally taken. Meant to be presents.
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29 Nov 2023
Verified review
Not received saying it’s delivered at 6.38 am but nobody in at that time a parcel came at 12.48 and it was t mine
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Answer by MYPICTURE
29 Nov 2023
We're sorry to hear about this issue. We understand how important your order is and how frustrating this situation must be. We'll be in touch via email to help resolve this.
26 Nov 2023
Verified review
I thought the puzzle would have came in a box like other companies if I knew it didn’t I would have went else where
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Answer by MYPICTURE
26 Nov 2023
We appreciate your feedback. We understand your expectation about packaging. We will reach out to you via email to discuss this further. Your satisfaction is important to us.
26 Nov 2023
Verified review
I ordered A3 and they came like a small brochure size and half the information was missing and the quality was poor
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Answer by MYPICTURE
26 Nov 2023
We're sorry to hear about your experience. We appreciate your feedback and we’ll definitely take it into account. Expect an email from us to help resolve this matter.
8 Aug 2023
Verified review
The image quality is quite poor, it’s probably why it’s so cheap, it also took a good while to arrive. Disappointed.
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Answer by MYPICTURE
8 Aug 2023
We apologize for the poor image quality and the delay in delivery. We understand your disappointment and would like to address this issue. We will review your case and contact you via email to discuss further. Thank you for bringing this to our attention.
22 Jun 2023
Verified review
2 dates given didn't arrive after waiting in.
Finally arrived ripped packaging.
Sent several emails with no reply
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Answer by MYPICTURE
26 Jun 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
22 Aug 2023
Verified review
Order hasn't arrived yet and should have been here last Saturday morning and still waiting for it to be delivered.
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4 Dec 2023
Verified review
Disappointing
The cushion I ordered was very bad quality and the jigsaw puzzle was disappointing, just in a plastic bag, no box
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Answer by MYPICTURE
4 Dec 2023
We're sorry to hear about your experience with the items you received. Your feedback is valuable to us and will be taken into account. We will reach out to you through email to further discuss your concerns.
13 Jul 2023
Verified review
My order took a while to come through
Then the personalised message was not all there and printed across the page
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Answer by MYPICTURE
14 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
23 Jun 2023
Verified review
UKA39904226507, please see my emails to Anna Trussell, Dan and Pol. The issues are clearly outlined in my emails.
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22 Jun 2023
Verified review
Between you & ups I can't NOT recommend you strongly enough. Both companies made this a very unpleasant business
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5 Aug 2023
Verified review
It wasn't straight It was all over the place and it was ment to cove the canvas but u can clearly see the floor
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10 Dec 2023
Verified review
I am really annoyed with the delivery of my parcel. Left outside my door in the pouring rain. It was drenched.
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Answer by MYPICTURE
10 Dec 2023
We're sorry to hear about your recent delivery experience. We appreciate your feedback as it helps us improve. We will take your comments into account and will reach out to you via email to discuss further.
29 Nov 2023
Verified review
I received the incorrect order and…
I received the incorrect order and still waiting for someone to get back to me and send out my correct order!
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Answer by MYPICTURE
29 Nov 2023
We're sorry to hear about your experience. Your feedback is important to us and we're currently reviewing your order details. We'll be reaching out via email to discuss the situation further.