MYPICTURE- Logo - reviews

MYPICTURE
Reviews:

25,933 reviews in the last 12 months140,215 total reviews  

4.78
Excellent

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Top positive review

4 Jul 2023
 Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone. I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print. I was also impressed with the ease of ordering.

Top negative review

19 Jul 2023
 Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE

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2 days ago
 Verified review

Cheep for a reason

the pictures seem very cheep. The canvas is thin and the colour not very good. Also one of the pictures was not square in the frame
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Answer by MYPICTURE
2 days ago
We're sorry to hear about your experience. Our team values your feedback and we'll certainly consider your points about the canvas and color quality. We'll reach out via email to address your concerns better.
2 days ago
 Verified review
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
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Answer by MYPICTURE
2 days ago
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
2 days ago
 Verified review
Could not recommend at all. Picture is not true to print uploaded - very poor quality indeed, and an equally poor customer service offered.
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Answer by MYPICTURE
2 days ago
We're genuinely sorry to hear about your experience. We value your feedback as it helps us improve. We aim to ensure all customers are satisfied, so we'll reach out via email to better understand and address your concerns.
4 days ago
 Verified review
The photo I sent you for the canvas was stretched too much at the top, so much so it has cut out the top of the boys heads, where as it could have been pulled down at the bottom, not happy!!!!
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Answer by MYPICTURE
4 days ago
We regret to hear about your experience. We'd like to have a closer look at the issue mentioned. Please expect an email from our team. Your feedback will certainly be taken into account.
6 days ago
 Verified review
The picture colour was off tinge and photo was cut off parts
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Answer by MYPICTURE
5 days ago
We regret to hear about your dissatisfaction. We value your feedback and will certainly take it into account. We will reach out to you via email to discuss this matter further.
6 days ago
 Verified review
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
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Answer by MYPICTURE
5 days ago
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
6 days ago
 Verified review
Left on my door step after a quite knock
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Answer by MYPICTURE
6 days ago
We're sorry to hear about your experience. We value your feedback and will take it into account. Expect an email from us to discuss this matter further in a way that respects your time and concerns.
6 days ago
 Verified review
Ordered a second canvas with you and it took least two week to receive it as I didn't get much up dates from you on my delivery and your service is very poor as when you finished doing my canvas it kept saying in transit from the 15th off march when I ordered it and not very good at sending parcels to yodel on time and I waited nearly week to hear updates from you and would like a refund after all the hassle and problems I had and it effects my heath which is fragile x syndrome which effects my brain
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Answer by MYPICTURE
6 days ago
We're sincerely sorry to hear about your experience. Your feedback is extremely valuable to us and will be taken into account. We understand the importance of prompt and reliable service. We'll be reaching out to you via email to help resolve this matter.
6 days ago
 Verified review
Very disappointed in the delivery time
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Answer by MYPICTURE
6 days ago
We're truly sorry to hear about your disappointment regarding the delivery time. We appreciate your feedback and we are looking into this matter. Expect a detailed email from us soon.
6 days ago
 Verified review

Looks like circular ink marks on the picture.

My first picture from you was excellent. The quality of my recent picture was not good. There are ink marks on one of the faces of my family members. Very disappointed so, l will not be ordering again from you.
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Answer by MYPICTURE
6 days ago
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the quality of your recent picture and will certainly take it into account. Please expect an email from us soon.
7 days ago
 Verified review
Everything is OK with picture itself. Problem is with delivery. Not everyone sitting at home and waiting for a parcel. Please add collect from store to delivery opinions.
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Answer by MYPICTURE
7 days ago
We appreciate your feedback regarding our delivery options. Your suggestion about adding a store collection option is valuable. We will take this into consideration for future improvements. Please expect an email from us for further updates.
8 days ago
 Verified review
My canvas looks amazing but took a bery long time to arrive
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Answer by MYPICTURE
8 days ago
We appreciate your feedback on the delivery time. Please know, we value your opinion and will certainly consider it for future improvements. Expect an email from us soon.
9 days ago
 Verified review
Items took ten days to arrive. Other similar sites are way faster.
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Answer by MYPICTURE
9 days ago
We regret to hear about the delay in delivery. We comprehend the importance of timely arrival and we will take your feedback into account. We will reach out to you via email to further discuss the matter.
9 days ago
 Verified review

Mothers Day Gift 8 days late

Due to this year’s circumstances had to leave Mother’s Day to last minute but ordered a gift advertised for Mothers Day on the last available day to ensure delivery according to the website. The photo gift took 14 instead of 6 days to arrive.
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Answer by MYPICTURE
9 days ago
We're truly sorry to hear about your experience. Your expectations for delivery times are valid, and we regret not meeting them. Your feedback is integral to our improvement. We'll contact you via email to further address this.
9 days ago
 Verified review
Arrived without a box. There is nothing on the website to state that it doesn’t come in a box, when I contacted customer services they just told me there is nothing to state it does either. I don’t understand why you would have a jigsaw puzzle without a box. A basic ‘it’s your tough luck’ attitude from them. How am I supposed to give this to my niece without it having a box, absolutely ridiculous! Offered me money off my next order…. Why would I order anything else when I’m unhappy with this order!
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Answer by MYPICTURE
9 days ago
We're sorry to hear about the issue you've experienced with the packaging. It's clear that this has caused inconvenience. We appreciate you bringing this to our attention, and assure you that your feedback will be considered. We will be reaching out to you via email.
9 days ago
 Verified review

I have bought quite a few over the year but my last one is not a good quality staples missing from the corners frame not as good I won't buy from them again.

I have bought quite a few over the year
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Answer by MYPICTURE
9 days ago
We appreciate your loyalty and feedback. We're here to provide the best possible experience and your insights help us strive towards that. Thank you for sharing your experiences with us.
9 days ago
 Verified review
Pieces are too tight and there are what looks like burn marks on a few of the pieces. Poor quality overall
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Answer by MYPICTURE
9 days ago
We're sorry to hear about your experience. We take your concerns about the piece fit and the marks seriously and we truly value your feedback. We'll be reaching out via email to understand more and address your concerns.
9 days ago
 Verified review

Very dissatisfied …

Twice we have had the canvas come with half the head missing and would like a refund
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Answer by MYPICTURE
9 days ago
We're truly sorry your experience did not match your expectations. We value your feedback and will certainly take it into account. Please expect a direct email from us to discuss this matter further.
9 days ago
 Verified review

My very late mother's day gift

Placed order they sent it to courier arrived at courier took nearly 2 weeks for courier to deliver and they weren't interested just used excuse about couriers fault for a company selling pictures which sometimes contains children then not care about its whereabouts is disgusting .
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Answer by MYPICTURE
9 days ago
We're genuinely sorry for the delay. We assure you that we take all feedback seriously. We'll take this into account and will get in touch with you via email to discuss your concerns.
10 days ago
 Verified review
The quality is good but delivery times are terrible! Big delay!
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Answer by MYPICTURE
9 days ago
We're sorry to hear about your experience with our delivery times. We value your feedback and will certainly take it into account. Expect an email from us soon for further assistance.