MYPICTUREReviews:
26,216 reviews in the last 12 months141,953 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
6 hours ago
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
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12 hours ago
Verified review
Picture ready in a couple of day and a week to deliver
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Answer by MYPICTURE
5 hours ago
We appreciate your feedback. We understand the timing is a concern and it's something we're always working to improve. We'll reach out via email to further discuss your experience.
DJ
Dawn J.
Bexleyheath
3 days ago
Verified review
Finishing very poor. Canvas not cut square so crooked in frame. Used MYPICTURE many times and things seem not to be as good as previous. Delivery took 2 weeks . Did get updated which was good customer service. The finish however of the canvas very poor. How this wasn't picked up before sending amazes me.
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Answer by MYPICTURE
3 days ago
We're sorry to hear about your recent experience with your order. Our team prioritizes high-quality finishes and timely delivery. Your feedback will certainly be taken into account for future improvements. We will be reaching out to you via email to address your concerns further.
4 days ago
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
4 days ago
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
5 days ago
Verified review
Order sat for 7 days without being passed to courier.
Completely useless customer service all automated without the capability to understand what the issue was
Will not use again
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Answer by MYPICTURE
5 days ago
We regret to hear of your recent experience. Your feedback is very important to us and helps us improve. We will be reaching out to you via email to discuss this matter further.
10 days ago
Verified review
Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent
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Answer by MYPICTURE
10 days ago
We're sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to better understand the situation.
11 days ago
Verified review
Pillow case arrived very dirty condition
Waited 3 weeks for order , once it arrived the back of my pillow case , even though completely sealed in a cellophane bag one quarter was very marked, dirty and pillow itself did not fully fill case . Asked for replacement which they have agreed to , but got no apology . Very disappointed
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Answer by MYPICTURE
11 days ago
We're sorry to hear about your experience. We appreciate your patience and feedback; it's invaluable for our improvement. We will be reaching out via email to better understand the situation.
12 Apr 2024
Verified review
Disappointed
The canvas is very bobbly and the picture hasn't been stretched enough around the wood so the edges can been seen on the picture. Very disappointed. Need to get it done again as it's an anniversary present
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Answer by MYPICTURE
12 Apr 2024
We're truly sorry to hear about your dissatisfaction. We value your feedback and it's important to us. We'll contact you via email to understand your concerns better and hope to improve based on your experience.
SL
stephen l.
sutton
10 Apr 2024
Verified review
Picture was a lot smaller then I sent, and not worth the price.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your dissatisfaction. Your feedback is important to us. We will reach out to you via email to understand your concerns better. Rest assured, your feedback will be taken into account for future improvements.
10 Apr 2024
Verified review
I was very happy to order it, something unusual... It came not completed? It is missing one puzzle, it should be a gift but now I am not sure if it will come on time... Little be disappointed.
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about the missing puzzle piece. Your feedback is important to us and will be taken into account. We will be reaching out to you via email to address this matter.
7 Apr 2024
Verified review
Takes too long for the order to cone
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Answer by MYPICTURE
7 Apr 2024
We're sorry to hear about the delivery delay. We'll be sure to take your feedback into account for improvements. Expect an email from us soon.
6 Apr 2024
Verified review
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2 Apr 2024
Verified review
Dreadful long delivery - missed event due delay
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Answer by MYPICTURE
2 Apr 2024
We regret hearing about the prolonged delivery time. Your feedback is valuable and will be considered for improving our service. Expect an email shortly to address this concern.
31 Mar 2024
Verified review
Just late
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Answer by MYPICTURE
31 Mar 2024
We're truly sorry to hear about the delay. Your experience matters to us and we value your feedback. Rest assured, we're committed to improving our services. We will be reaching out to you via email to further discuss this.
25 Mar 2024
Verified review
The photo I sent you for the canvas was stretched too much at the top, so much so it has cut out the top of the boys heads, where as it could have been pulled down at the bottom, not happy!!!!
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Answer by MYPICTURE
26 Mar 2024
We regret to hear about your experience. We'd like to have a closer look at the issue mentioned. Please expect an email from our team. Your feedback will certainly be taken into account.
24 Mar 2024
Verified review
The picture colour was off tinge and photo was cut off parts
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Answer by MYPICTURE
24 Mar 2024
We regret to hear about your dissatisfaction. We value your feedback and will certainly take it into account. We will reach out to you via email to discuss this matter further.
21 Mar 2024
Verified review
My canvas looks amazing but took a bery long time to arrive
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Answer by MYPICTURE
21 Mar 2024
We appreciate your feedback on the delivery time. Please know, we value your opinion and will certainly consider it for future improvements. Expect an email from us soon.
21 Mar 2024
Verified review
Items took ten days to arrive. Other similar sites are way faster.
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Answer by MYPICTURE
21 Mar 2024
We regret to hear about the delay in delivery. We comprehend the importance of timely arrival and we will take your feedback into account. We will reach out to you via email to further discuss the matter.
20 Mar 2024
Verified review
The quality is good but delivery times are terrible! Big delay!
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Answer by MYPICTURE
20 Mar 2024
We're sorry to hear about your experience with our delivery times. We value your feedback and will certainly take it into account. Expect an email from us soon for further assistance.
19 Mar 2024
Verified review
Not the item ,satisfied with that ,but the postage / courier was abysmal !!! Absolutely shocking . I'd rather pay more for postage than deal with Yodel again.
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Answer by MYPICTURE
19 Mar 2024
We're sorry to hear about your courier experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to address this concern further.