MYPICTURE

Reviews:

When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug

Poor communication. Very long dispatch time.

ordered a beach towel £25 it most definitely is not a beach towel! very small very disappointing as was a gift

Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I couldn’t get a refund. I explained that I had been misinformed as to the delivery date and had I known the expected delivery date, I would not have purchased the items. I further explained that due to the issues, I had no intention of buying from the company again. They responded apologising and offered me a 30% discount on a future purchase. I explained that I would like to escalate the process as this reply clearly didn’t reflect the conversation. I was then emailed by a manager offering a 50% discount and refused a refund OR a refund of shipping costs. The pictures are fine and quality as expected. Surely the answer is to not offer a bespoke product with a no refund policy if you cannot facilitate the service required to meet basic customer satisfaction standards.

Only half the picture

Only 2 of the 7 ordered are any good. Heads cut off and out of line, not covering canvas. Total waste of money. Used another company recently and none of these issues even though pictures I sent were poor quality. Lesson learned for me, don't bother

I haven’t received my order.

Took a week to arrive

The product was printed out blurry and not to a high standard as expected

Bad picture totally bad customer service will never use again

An absolute shambolic experience! My items ‘could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do turned out to be horrible and stressful. AND the quality of one of the prints is EXTREMELY poor!! Overall, extremely poor service and quality and I will be taking it further!

Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com

I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me

States I've recieved when I have not not Impressed

I ordered a canva and a greeting card with a letter in English for my boyfriend. He sent me a picture of the card with this non-sense words.

I’ve ordered these wall tiles before from a different company and they were much better quality.