Certificate for victorianbathrooms4u.com

No. X9FCC8BCD850B55FBCD71A86371199203
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for victorianbathrooms4u.com



Excellent

4.67/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 44 Trusted Shops reviews collected in the last 12 months.
In total, victorianbathrooms4u.com has already collected 159 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/12/2018
Date of order
20/11/2018
17/12/2018
Good delivery service. Taps seem very nice so far. Larger than I thought they would be. They are the type that you can't over tighten which I wanted. Hope they last well.
5.00
Excellent

Date of publication
05/12/2018
Date of order
23/11/2018
05/12/2018
Good communication and they use DPD which is a plus.
4.33
Good

Date of publication
04/12/2018
Date of order
22/11/2018
04/12/2018
Delivered on tome. Good product.
5.00
Excellent

Date of publication
28/11/2018
Date of order
21/11/2018
28/11/2018
Arrived on time no damage
4.00
Good

Date of publication
21/11/2018
Date of order
06/11/2018
21/11/2018
Good service. Order delay was resolved quickly by Levi. Would recommend.
4.33
Good

Date of publication
09/11/2018
Date of order
01/11/2018
09/11/2018
Through no fault of Victoria bathrooms4U a badly damaged top of range heated towel rail arrived packing intact however when plumber opened it found the item was unuasable.
I immediately call Vic4U who on receiving my photos worked hard to rectify the problem and get a replacement delivered ASAP.

At all times I found all the staff helpful, polite and prices very competitive.
3.67
Good

Date of publication
31/10/2018
Date of order
23/10/2018
31/10/2018
Promised delivery for Friday. Got an email Friday telling me there was no one home, which is a complete lie . I phoned and was told they couldn’t find address which is a complete change of story . They promised delivery Saturday, once again didn’t turn up. I phoned again and they said it would be Monday. I cancelled order at this stage. Poor service overall very disappointed
1.33
Very Poor

victorianbathrooms4u.com replies: 02/11/2018
I’m sorry to hear about the issue with your delivery, this is really disappointing for us as a company. We believe this to be an isolated incident with the local delivery depot. As a result of your feedback we are reviewing our deliveries with the delivery company involved to prevent this from happening in the future. We are sorry that we fell short of our usually high standards of service.

Date of publication
20/10/2018
Date of order
12/10/2018
20/10/2018
Everything about this purchase by internet went well, thank you
5.00
Excellent

Date of publication
19/10/2018
Date of order
12/10/2018
19/10/2018
Well packaged . Came quickly and product was very good quality
5.00
Excellent

Date of publication
17/10/2018
Date of order
09/10/2018
17/10/2018
Very good service,prompt delivery and great quality product
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
very good service
5.00
Excellent

Date of publication
06/10/2018
Date of order
28/09/2018
06/10/2018
Good value product, delivered on time as expected
5.00
Excellent

Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
Highly recommended
5.00
Excellent

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Very good
5.00
Excellent

Date of publication
04/09/2018
Date of order
26/08/2018
04/09/2018
excellent. quick delivery and well packaged.
5.00
Excellent

Date of publication
03/09/2018
Date of order
27/08/2018
03/09/2018
Product arrived really promptly and is exactly as described and hence is exactly what we wanted.
5.00
Excellent

Date of publication
07/08/2018
Date of order
31/07/2018
07/08/2018
Would not hesitate to order from this company again, fast, efficient and friendly service.
5.00
Excellent

Date of publication
01/08/2018
Date of order
23/07/2018
01/08/2018
Clear and prompt delivery. Really lovely and great quality bathroom cupboard. Looking forward to putting it up in due course.
5.00
Excellent

Date of publication
28/06/2018
Date of order
21/06/2018
28/06/2018
Goods arrived exactly on time and were exactly what was ordered.
5.00
Excellent

Date of publication
18/06/2018
Date of order
10/06/2018
18/06/2018
Looked like exactly what I ordered when arived, quick delivery and very pleased with the sink and cabinet.
5.00
Excellent

Date of publication
17/06/2018
Date of order
01/06/2018
17/06/2018
Good seller
5.00
Excellent

Date of publication
10/06/2018
Date of order
03/06/2018
10/06/2018
Efficient service
5.00
Excellent

Date of publication
03/06/2018
Date of order
15/05/2018
03/06/2018
Seamless service
5.00
Excellent

Date of publication
29/05/2018
Date of order
09/05/2018
29/05/2018
Could not find a replacement wall light in Australia (one of two that had been accidentally broken). Sourced overseas with 'Victorian Bathrooms 4U' UK for replacement and have nothing but praise for their successful efforts to make this happen. Service-above and beyond. Kept informed all the way. Definitely recommend. Many thanks to Tom at Victorian Bathrooms 4U.
5.00
Excellent

Date of publication
17/05/2018
Date of order
20/12/2017
17/05/2018
Excellent
5.00
Excellent

Date of publication
29/04/2018
Date of order
21/04/2018
29/04/2018
Goods as described delivered on time
5.00
Excellent

Date of publication
12/04/2018
Date of order
05/04/2018
12/04/2018
Brilliant customer service and communication
5.00
Excellent

Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
the reason i am giving delivery one star is the amount of emails and messages i received is ridiculous. it came on time within the timeframe.I will like the product i am sure its not fitted yet but i ordered it as i have heard good things about it. but you need to limit the amount of reminders you send. these were so annoying to receive i sort of played with the idea of just cancelling the order.
3.00
Fair

Date of publication
10/03/2018
Date of order
02/03/2018
10/03/2018
Good
4.00
Good

Date of publication
05/03/2018
Date of order
26/02/2018
05/03/2018
As described and delivered on time
5.00
Excellent

Date of publication
01/03/2018
Date of order
22/02/2018
01/03/2018
Happy with the product and delivery.
5.00
Excellent

Date of publication
27/02/2018
Date of order
19/02/2018
27/02/2018
All went well
5.00
Excellent

Date of publication
25/02/2018
Date of order
22/01/2018
25/02/2018
Good product. Quick delivery. Good price.
5.00
Excellent

Date of publication
22/02/2018
Date of order
15/02/2018
22/02/2018
Product arrived broken , Tom at customer care sorted it straight away no hassle no stress just got me a replacement within 24 hours and kept me informed .
Great service
5.00
Excellent

Date of publication
22/02/2018
Date of order
14/02/2018
22/02/2018
Very good company in all aspects Quick delivery and fast response to queries.
Bought 3 times in 1 months and they did not let me down
5.00
Excellent

Date of publication
18/02/2018
Date of order
29/01/2018
18/02/2018
Excellent Good value well packaged all received on time thanks
5.00
Excellent

Date of publication
12/02/2018
Date of order
24/01/2018
12/02/2018
The Heritage items we received were of poor quality. I told them immediately that we needed to return them. It's now 10 days since delivery and the boxes are still here. They have our £763 and I have an email saying they are charging us £60 to pick up the order and a courier will collect the boxes "when they are in your area". Since they are charging us, why the delay in arranging a return?
1.00
Very Poor

Date of publication
09/02/2018
Date of order
02/02/2018
09/02/2018
Competitive pricing, top-class comunications / customer service. Can't ask for more.
5.00
Excellent

Date of publication
06/02/2018
Date of order
25/01/2018
06/02/2018
Great product and the customer service was perfect - v helpful
5.00
Excellent

Date of publication
01/02/2018
Date of order
24/01/2018
01/02/2018
I was very happy with dealing with Victoria bathrooms4u. They went out of their way to help.
5.00
Excellent

victorianbathrooms4u.com customer reviews

victorianbathrooms4u.com

victorianbathrooms4u.com was certified by Trusted Shops on 01/08/2013.

Contact
Units 5, 6 & 7 Evans Business Centre, Armley Road
LS12 2EP Leeds
United Kingdom
james@sanctuary-bathrooms.co.uk
victorianbathrooms4u.com
Owner
Sanctuary Bathrooms Leeds Ltd
Units 5, 6 & 7 Evans Business Centre, Armley Road
LS12 2EP Leeds
United Kingdom
Authorized representative
James Roberts
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with victorianbathrooms4u.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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