houseoftents.co.uk

Reviews:

Still waiting for resolution. The item purchased was delivered damaged so was rejected as advised by the delivery driver. You can not trust their word, they said they will send out a new boxed item for the damaged one but House of tents just re-boxed all the bits they could find and re-shipped in a random box. Over 60% of the hardware is missing. House of Tents treat customers as idiots and also they are not based in the UK so they have not stock in hand. They have zero regard for their customers time and expect you to do all the work to fix their mistakes. When you complain you get told that no one is around to make decisions and that if you want your money back you have to take more time off work to help with the return of the rubbish they have shipped out and this is your problem and not thiers.

Very poor quality it folded like tin foil within minutes before we could even put all the sides on The only communication received after bringing this to their attention was can I supply my post code, then nothing!

The product purchased was over £600. When your paying that type of money you expect it to be delivered in perfect condition

We loved our Marquee. We ordered the FLEX type 4x6 and the quality is excellent. We had some very strong winds the next day that caused a little damage (our fault) and House of Tents sorted it all out for us with no fuss what so ever. We would 100% come back and purchase something again. The customer service is as also excellent and Michael in particular was efficient and helped us with everything. :)

Timely delivery, good quality. Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.

Very impressed with this company, I had to make last minute changes to delivery and they sorted everything directly with the carrier as promised. We love the product, it’s really good quality and arrived on time and exactly as described. Would definitely use again and would recommend them to anyone.

Was very surprised how quickly they delivered. There was some damaged Poles and these were replaced with in a couple of days . I can't complain about the service I received from them have not had chance to put up marquee as yet but everything seems as it should be

I have dealt with the House of Tents Team several times over the last four years and have always found them very helpful, very pleasant and extremely efficient. Orders have been processed very quickly on each occasion and I have no hesitation in recommending them.

Goods arrived earlier than expected but plenty of messages to inform of date and time. Delivery driver was friendly and efficient. Goods well packed. Cannot suggest any improvement required.

Great product, great price. Packaging was badly damaged upon delivery... hopefully none of the components have fallen out during shipping.

Goods arrived very promptly. I have’t yet installed them, but if they are as good as the original I will be very pleased

Some parts were missing, I phoned customer services and the missing parts were delivered the next day

excellent customer service very quick delivery and immediate response to a query I had

Excellent experience and service and really great product

Easy to use website. Very prompt delivery