houseoftents.co.uk
Reviews:

216 reviews in the last 12 months1,222 total reviews  

4.49
Good

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Top positive review

26 Jul 2023
 Verified review
1. I liked the construction of the gazebo quite sturdy. 2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length

Top negative review

29 Oct 2023
 Verified review
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
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Reviews for houseoftents.co.uk

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28 Feb 2024
 Verified review
We loved our Marquee. We ordered the FLEX type 4x6 and the quality is excellent. We had some very strong winds the next day that caused a little damage (our fault) and House of Tents sorted it all out for us with no fuss what so ever. We would 100% come back and purchase something again. The customer service is as also excellent and Michael in particular was efficient and helped us with everything. :)
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29 Feb 2024
 Verified review
Very impressed with this company, I had to make last minute changes to delivery and they sorted everything directly with the carrier as promised. We love the product, it’s really good quality and arrived on time and exactly as described. Would definitely use again and would recommend them to anyone.
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6 days ago
 Verified review
Easy to order. fast delivery. On checking contents, we discovered that one pole was damaged. We phoned the help line and a replacement was delivered within two days. We haven't erected the tent yet but the instructions are easy to follow and the structure looks to be very good.
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12 Mar 2024
 Verified review
Was very surprised how quickly they delivered. There was some damaged Poles and these were replaced with in a couple of days . I can't complain about the service I received from them have not had chance to put up marquee as yet but everything seems as it should be
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12 Mar 2024
 Verified review
I am still awaiting a refund of invoice 700952803 from Feb 22nd , a delivery which was refused on instructions from House of Tents having sent the wrong colour, I have paid for and received the correct colour but I am still awaiting the refund-now 18 days!
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10 days ago
 Verified review

Happy with the purchase

Timely delivery, good quality. Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.
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13 Mar 2024
 Verified review

Excellent service!

Goods arrived earlier than expected but plenty of messages to inform of date and time. Delivery driver was friendly and efficient. Goods well packed. Cannot suggest any improvement required.
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4 Mar 2024
 Verified review
Great product, great price. Packaging was badly damaged upon delivery... hopefully none of the components have fallen out during shipping.
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13 days ago
 Verified review
Goods arrived very promptly. I have’t yet installed them, but if they are as good as the original I will be very pleased
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4 days ago
 Verified review
Received the delivery very quick and on time Have not opened yet so proof of quality still to come
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1 Mar 2024
 Verified review
excellent customer service very quick delivery and immediate response to a query I had
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11 Mar 2024
 Verified review
Easy to use website. Very prompt delivery
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6 days ago
 Verified review
Very good and quick service
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7 days ago
 Verified review
Well engineered product
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4 Mar 2024
 Verified review
Speedy and efficient
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11 Mar 2024
 Verified review
very quick delivery
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SM
Stuart M.
Bristol
8 days ago
 Verified review
Still waiting for resolution. The item purchased was delivered damaged so was rejected as advised by the delivery driver. You can not trust their word, they said they will send out a new boxed item for the damaged one but House of tents just re-boxed all the bits they could find and re-shipped in a random box. Over 60% of the hardware is missing. House of Tents treat customers as idiots and also they are not based in the UK so they have not stock in hand. They have zero regard for their customers time and expect you to do all the work to fix their mistakes. When you complain you get told that no one is around to make decisions and that if you want your money back you have to take more time off work to help with the return of the rubbish they have shipped out and this is your problem and not thiers.
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11 Mar 2024
 Verified review
I ordered a 6x8 marquee it arrived in good timing of three working days.. I have a problem with the packaging which it came in.. The boxes are damaged and not sure if any of the items are missing untill I set it up.. The packaging is held together with sellotape.. The courier explained he had to retape the bixes because they were falling apart
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14 Mar 2024
 Verified review

Cannot get a refund

At their request I refused delivery of an incorrect item on Feb 22nd. Now on March 14th I am still awaiting a refund and they say they are following procedure. It does not take this long to arrange a refund so I can only assume the policy is not to honour their side. Be careful. I
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12 Mar 2024
 Verified review
Tent broke after a couple of weeks and they said we couldn't exchange it as there was no warranty
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