Certificate for SnowTrex UK

No. X97BC2A3FAD948474BDF4AE10E8A3D6EC
 

Approved on
06/08/2009
Valid until
05/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for SnowTrex UK



Excellent

4.58/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 40 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 123 review have been collected.

Customer reviews

   
Thanks
5.00
Excellent

Back for the third time this year. Excellent value.
5.00
Excellent

3rd holiday booked with Snowtrex. Unbeatable prices and great customer service
5.00
Excellent

Claimed I had booked a holiday which did not happen.
1.00
Very Poor

SnowTrex UK replies: 16/05/2017
Dear Winter Sports Fan, We’re very sorry to hear that your booking with us has led to frustration. We would be glad to personally assist you further via E-Mail in order to help resolve this issue. Kind regards, Your SnowTrex Team

Prompt, efficient, courteous, professional and value for money.
5.00
Excellent

Best company for ski resorts - best prices, good customer service - recommended.
5.00
Excellent

Booking again this year. First class service and easy to book website.
5.00
Excellent

Excellent value for money, 4 star accom, ski in/out, free lift pass. Already booked for 2018 as have our colleagues.
5.00
Excellent

Always a great ski holiday
5.00
Excellent

Very easy process from start to finish that included lift pass vouchers and hire vouchers that simply have to be redeemed. Just be aware that resorts may have a tourist tax that is not quoted (or I may missed it) in the holiday price. I had to pay an extra £30 on arrival.
4.00
Good

Was good and personal service
4.00
Good

Value for money and helpful call centre team
5.00
Excellent

Efficient, friendly and helpful. Have not used them before but, subject to the actual holiday experience, am very likely to do so again in the future.

Thank you and well done.
5.00
Excellent

Great value & Good communication
5.00
Excellent

Everything went well including last minutes issuing of vouchers but Snowtrex sent wrong info for the number of studios to the hotel. We booked 2 studio but Snowtrex send info for one to hotel It was lucky the hotel managed to get us the second studio on site.
2.00
Poor

SnowTrex UK replies: 03/04/2017
Dear customer, we apologise greatly that your holiday has given rise to a complaint and that you have experienced complications regarding the distribution of your apartments. Unfortunately, you have not contacted us directly. Therefore, we would be glad to look into this issue for you personally if you send us an e-mail at service-uk@snowtrex.com. Thank you and kind regards, Your SnowTrex Team

Good value apartments for the price we paid, 8 person apartment comfortably fitted 5 of us friends, not sure I'd have wanted 8 in there We could have done with some storage or hangers in the bedroom but the general size was good and the balcony huge with amazing views. Staff meet us as promised when we arrived a day late so no problem with booking in. Loved Chamrousse
5.00
Excellent

I have booked many holidays through Snowtrex and find the website very easy to use and very good value. I would thoroughly reccommend them . A
5.00
Excellent

Help full staff and great service
5.00
Excellent

Little things let them down. For instance, our smoke alarm was reported as faulty on Tuesday.....and was never fixed
3.00
Fair

Used 4 years running
5.00
Excellent

Great range of ski trips available at this site. Our trip and added extras were excellent and we received a helpful efficient service from the SnowTrex team. I would definitely use them again and recommend to others.
5.00
Excellent

ok 5 times
5.00
Excellent

excellent easy to use website with all the info needed
5.00
Excellent

Simple, straightforward booking system
5.00
Excellent

6th time booking,,, says it all
5.00
Excellent

Perfect User Experience. Top prices. It would be good, if the search engine will have the prices on the map like this has made Airbnb.
5.00
Excellent

excellent website and booking process - hopefully the holiday will be as good.
5.00
Excellent

Not happy with the service
1.00
Very Poor

SnowTrex UK replies: 01/03/2017
Dear customer, we regret to hear that you have not been satisfied with our service. We kindly ask you to contact us per e-mail, so that we can look further into the matter.

smooth and easy
5.00
Excellent

Great value and very friendly customer service
5.00
Excellent

Good value, easy booking for accommodation, lift pass and equipment :)
4.00
Good

Very good service
5.00
Excellent

good service
5.00
Excellent

Best place to buy a ski holiday
5.00
Excellent

Very easy to use, very competitively priced, 'helpline' team are excellent in answering any queries asap
5.00
Excellent

This is the second time of booking with snow trek and I can say they seem very professional and have a very good website.
5.00
Excellent

the online booking is awkward on the last page: more than 3 travelers are difficult to register due to overriding adverts
4.00
Good

SnowTrex UK replies: 12/10/2016
Dear Winter Sports Fan, Thank you for informing us about your difficulties with the booking process. We apologise for the inconvenience and are quite pleased to see that you have nevertheless completed a booking with us. We will be contacting you in the near future to enquire further about the issues you’ve experienced so that we may work to make improvements. Kind regards, Your SnowTrex Team

Excellent website and very friendly and helpful telephone back-up.
Very good value with the free lift pass.
5.00
Excellent

Best Ski holiday e-shop
5.00
Excellent

Always a pleasure dealing with Selina at Snowtrex.
Happy, Prompt, Courteous. Polite, Efficient and Professional.
5.00
Excellent

SnowTrex UK customer reviews

SnowTrex UK

Book cheap ski holidays: ski deals incl. lift pass

SnowTrex UK was certified by Trusted Shops on 06/08/2009.

SnowTrex offers ski deals including lift pass in up to 1,500 accommodations and 500 resorts. You can add lessons, equipment rental and insurace if needed. SnowTrex has destinations available in France, Austria, Germany and Switzerland. There is something in there for everyone. SnowTrex – individuality and service!

Contact
Bonner Str. 484-486
50968 Cologne
Germany
Tel: +44 20 33653313
Fax: +49 221 33 60 62941
info-uk@snowtrex.com
SnowTrex UK

Owner
TravelTrex GmbH
Bonner Str. 484-486
50968 Köln
Germany
Trade register
Amtsgericht Köln HRB 31998
Authorized representative
Andreas Rühl, Thomas Bartel
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars. The score from these ratings is calculated every day. In their comments, customers share their experience with SnowTrex UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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