Certificate for SnowTrex UK

No. X97BC2A3FAD948474BDF4AE10E8A3D6EC
 

Approved on
06/08/2009
Valid until
05/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for SnowTrex UK



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 80 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 170 review have been collected.

Customer reviews

   
Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Holiday was cancelled with no warning. Offered another deal which was more expensive than the holiday I had booked. Customer service was ok on the phone
2.00
Poor

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
great
5.00
Excellent

Date of publication
07/01/2018
Date of order
26/12/2017
07/01/2018
Excellent customer service from the outset. Very responsive and no trouble with amending my booking.
Perfect 1st experience with this company.
5.00
Excellent

Date of publication
25/12/2017
Date of order
17/12/2017
25/12/2017
Always choose. SnowTrex unbeatable on value and service.
5.00
Excellent

Date of publication
21/12/2017
Date of order
13/12/2017
21/12/2017
I have used Snowtrex for the last 4 years, never been disappointed
5.00
Excellent

Date of publication
20/12/2017
Date of order
12/12/2017
20/12/2017
Nice price
5.00
Excellent

Date of publication
19/12/2017
Date of order
11/12/2017
19/12/2017
Good deals, good customer service. Highly recommend.
5.00
Excellent

Date of publication
12/12/2017
Date of order
04/12/2017
12/12/2017
I rang and spoke to one of your employees regarding the difference in quality and spec between the basic and VIP ski equipment hire options. The answer I received was unsatisfactory. I will now have to ring the ski hire shop directly to
Find out the information once I receive my booking paperwork through the mail.
3.00
Fair

Date of publication
11/12/2017
Date of order
22/11/2017
11/12/2017
Good
5.00
Excellent

Date of publication
09/12/2017
Date of order
02/12/2017
09/12/2017
Second time I’ve booked with SnowTrex, and while I haven’t been on the actual holiday this time yet, last time (in Chamrousse, France) was great. The company provided all the services as described with a positive, helpful attitude and the accommodation was of a much better standard than you’d expect for the price, or actually just better than most ski chalets in the Alps.
5.00
Excellent

Date of publication
08/12/2017
Date of order
29/11/2017
08/12/2017
4th year that we've used them and continue to be impressed with their competitive packages and straight forward approach
4.00
Good

Date of publication
06/12/2017
Data is not available
06/12/2017
Booking easy.Brandi at UK office very helpful as usual and always kept up to date with offers
5.00
Excellent

Date of publication
04/12/2017
Date of order
26/11/2017
04/12/2017
I have used Snowtrex for a number of years now. great value for accommodation only ski holidays, easier to organise you own travel these days.
5.00
Excellent

Date of publication
03/12/2017
Data is not available
03/12/2017
web site very hard to navigate
3.00
Fair

Date of publication
01/12/2017
Date of order
24/11/2017
01/12/2017
Unhappy
1.00
Very Poor

SnowTrex UK replies: 05/12/2017
Dear Winter Sports Fan, We're sorry to hear that you are unhappy with your booking with us. We would be glad to personally assist you further and answer any questions you may have. Kind regards, Your SnowTrex Team

Date of publication
19/11/2017
Date of order
01/11/2017
19/11/2017
have been to six times with the snow trex never had problems.
5.00
Excellent

Date of publication
16/11/2017
Date of order
08/11/2017
16/11/2017
Received very good customer service when I rang them to ask some questions. They offer very competitive priced ski package
5.00
Excellent

Date of publication
15/11/2017
Date of order
08/11/2017
15/11/2017
A first class service - thank you.
5.00
Excellent

Date of publication
13/11/2017
Date of order
06/11/2017
13/11/2017
Easy to book, good online information and fair pricing.
5.00
Excellent

Date of publication
12/11/2017
Data is not available
12/11/2017
Quick, easy and efficient service. Delighted snowboarder
5.00
Excellent

Date of publication
09/11/2017
Data is not available
09/11/2017
perfect
5.00
Excellent

Date of publication
04/11/2017
Date of order
28/10/2017
04/11/2017
We booked with snow tree January 2017, great service, Fantastic price and deal, so we have rebooked for March 2018. Thank you for great service snowtrex.
5.00
Excellent

Date of publication
01/11/2017
Data is not available
01/11/2017
Nice and easy
5.00
Excellent

Date of publication
20/10/2017
Date of order
04/10/2017
20/10/2017
I really liked the fact that I could pay a deposit first and then pay the remaining amount for the holiday which I booked.
5.00
Excellent

Date of publication
19/10/2017
Date of order
11/10/2017
19/10/2017
5 years in the row - top class
5.00
Excellent

Date of publication
19/10/2017
Date of order
11/10/2017
19/10/2017
So far so good, the service is quick and efficient.
5.00
Excellent

Date of publication
17/10/2017
Date of order
09/10/2017
17/10/2017
Very helpful. Gave great advice on our holiday
5.00
Excellent

Date of publication
11/10/2017
Data is not available
11/10/2017
So easy to use. I've just booked this holiday on my phone whilst watching my son play football this evening
5.00
Excellent

Date of publication
05/10/2017
Date of order
26/09/2017
05/10/2017
Always tricky to organise for a large group but SnowTrex followed up and answered all questions very quickly.
5.00
Excellent

Date of publication
04/10/2017
Date of order
26/09/2017
04/10/2017
Great Value
5.00
Excellent

Date of publication
30/09/2017
Date of order
21/09/2017
30/09/2017
Easy web site. Easy to book,competitive prices.
4.00
Good

Date of publication
27/09/2017
Date of order
19/09/2017
27/09/2017
the best choise
5.00
Excellent

Date of publication
27/09/2017
Date of order
19/09/2017
27/09/2017
Thanks so much
5.00
Excellent

Date of publication
24/09/2017
Date of order
17/09/2017
24/09/2017
Great deals and user friendly services.
5.00
Excellent

Date of publication
21/09/2017
Date of order
14/09/2017
21/09/2017
Good
5.00
Excellent

Date of publication
16/09/2017
Data is not available
16/09/2017
Brandi from Snowtrex has been excellent in getting me the right quotes and a really excellent deal.

I have no complaints whatsoever with the liaison, booking or prices.
5.00
Excellent

Date of publication
15/09/2017
Date of order
07/09/2017
15/09/2017
Booked a holiday a couple of years ago to Valfresjus in France and loved it. Have just booked a trip to Austria for 2018 and got a great deal on it. It's a real bonus to get your ski pass included in the price too. Am very happy with the service and the accommodation offered.
5.00
Excellent

Date of publication
10/09/2017
Data is not available
10/09/2017
Very clear
5.00
Excellent

Date of publication
10/09/2017
Date of order
31/08/2017
10/09/2017
Excellent
5.00
Excellent

Date of publication
08/09/2017
Date of order
01/09/2017
08/09/2017
Nice
5.00
Excellent

SnowTrex UK customer reviews

SnowTrex UK

Book cheap ski holidays: ski deals incl. lift pass

SnowTrex UK was certified by Trusted Shops on 06/08/2009.

SnowTrex offers ski deals including lift pass in up to 1,500 accommodations and 500 resorts. You can add lessons, equipment rental and insurace if needed. SnowTrex has destinations available in France, Austria, Germany and Switzerland. There is something in there for everyone. SnowTrex – individuality and service!

Contact
Bonner Str. 484-486
50968 Cologne
Germany
Tel: +44 20 33653313
Fax: +49 221 33 60 62941
info-uk@snowtrex.com
SnowTrex UK

Owner
TravelTrex GmbH
Bonner Str. 484-486
50968 Köln
Germany
Trade register
Amtsgericht Köln HRB 31998
Authorized representative
Andreas Rühl, Thomas Bartel
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars. The score from these ratings is calculated every day. In their comments, customers share their experience with SnowTrex UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.