Certificate for SnowTrex UK

No. X97BC2A3FAD948474BDF4AE10E8A3D6EC
 

Approved on
06/08/2009
Valid until
05/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for SnowTrex UK



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 83 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 196 review have been collected.

Customer reviews

   
Date of publication
10/04/2018
Date of order
03/04/2018
10/04/2018
Ski equipment is no longer available which is shame . Apart from that excellent
5.00
Excellent

Date of publication
05/04/2018
Date of order
28/03/2018
05/04/2018
Very good website, easy to navigate. I made a mistake during payment and with a phone call it got sorted for me.
5.00
Excellent

Date of publication
29/03/2018
Date of order
22/03/2018
29/03/2018
Always had a great price from snowtrex and every trip I book is with snowtrex. If it wasn't for Groupon I would have never of found you. Accommodation is always as its described and you pay for what you get. So far it's always been good Snowtrex keep up the good work and send me another voucher pretty please and make this one £100 would be nice or more. I Highly recommend. Paul Somerset UK
5.00
Excellent

Date of publication
24/03/2018
Date of order
17/03/2018
24/03/2018
It is great you include the ski pass in the cost of the holiday.
4.00
Good

Date of publication
22/03/2018
Data is not available
22/03/2018
Everything just so easy to book
5.00
Excellent

Date of publication
20/03/2018
Data is not available
20/03/2018
We have just came back from La Plagne, 1 week ski holiday from Snowtrex. Absolutely fantastic trip from start to finish. Our package included 2-person studio apartment, ski pass and ski rental. Whole booking process was smooth and easy. Two weeks before the departure we have received all vouchers (accommodation, ski pass, ski rental) incl. instructions on how to redeem them upon arrival. Some peop
5.00
Excellent

Date of publication
06/03/2018
Date of order
16/09/2017
06/03/2018
Always a bit concern about using an operator for the first time, but everything worked out perfectly. Notices from payments received, vouchers received well before trip, no problems in the hotel reception or picking up the ski pass. A holiday without a fuss, that's what i like :)
5.00
Excellent

Date of publication
01/03/2018
Date of order
23/01/2018
01/03/2018
Excellent and fast service, definitely will be booking with them in the future.
5.00
Excellent

Date of publication
23/02/2018
Date of order
05/02/2018
23/02/2018
abc
4.00
Good

Date of publication
23/02/2018
Data is not available
23/02/2018
We have used the price match option this year and have been very pleased with the service yet again.
5.00
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
After I messed up our holiday dates snow tired sorted it all out without any issues
5.00
Excellent

Date of publication
13/02/2018
Data is not available
13/02/2018
Good website and clear on the option.
5.00
Excellent

Date of publication
13/02/2018
Date of order
04/02/2018
13/02/2018
Has been using SnowTrex for winter skiing holidays for last 7 or 8 seasons - never let me down.
5.00
Excellent

Date of publication
12/02/2018
Date of order
04/02/2018
12/02/2018
Snowtrex provide a simple and intuitive website that gives good value to its customers,
who are looking for reasonably priced ski holidays.
4.00
Good

Date of publication
07/02/2018
Date of order
31/01/2018
07/02/2018
Easy to use site with lots of information about the destinations.
4.00
Good

Date of publication
06/02/2018
Date of order
30/01/2018
06/02/2018
2nd time I've used them, they're great, sorted an email mistake when booking, great website and after service.
5.00
Excellent

Date of publication
04/02/2018
Data is not available
04/02/2018
Booking experience was excellent - hopefully holiday will be as well
5.00
Excellent

Date of publication
02/02/2018
Data is not available
02/02/2018
both Brandy and Richard go out of their way to meet our needs and know you as a regular customer.
5.00
Excellent

Date of publication
01/02/2018
Date of order
25/01/2018
01/02/2018
I have booked through snowtrex several years running and recommend them to friends. We have always found them excellent for value and service.
5.00
Excellent

Date of publication
01/02/2018
Date of order
25/01/2018
01/02/2018
Simple good value skiing
5.00
Excellent

Date of publication
01/02/2018
Date of order
25/01/2018
01/02/2018
Great company always willing to go the extra mile
5.00
Excellent

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
Only booked so far will have more idea later when we've had the holiday if it's all gone to plan
4.00
Good

Date of publication
30/01/2018
Date of order
23/01/2018
30/01/2018
easy to book, contact and adjust. snowtrex Sam helped us all along the way to provide a perfect booking for our party.
5.00
Excellent

Date of publication
28/01/2018
Date of order
21/01/2018
28/01/2018
Very good
5.00
Excellent

Date of publication
28/01/2018
Date of order
21/01/2018
28/01/2018
Great service
5.00
Excellent

Date of publication
26/01/2018
Date of order
19/01/2018
26/01/2018
Happy with service with quick responses to my queries, will definitely consider booking through SNOWTREX again
4.00
Good

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Holiday was cancelled with no warning. Offered another deal which was more expensive than the holiday I had booked. Customer service was ok on the phone
2.00
Poor

SnowTrex UK replies: 22/01/2018
Dear Customer, we regret to hear that we were unable to confirm your booking. In exceptional cases, the accommodation informs us that the desired room is not available. Therefore, we were unable to send you a booking confirmation. For further questions and alternative options, we would be glad to personally help you further. Kind Regards, Your SnowTrex Team

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
great
5.00
Excellent

Date of publication
07/01/2018
Date of order
26/12/2017
07/01/2018
Excellent customer service from the outset. Very responsive and no trouble with amending my booking.
Perfect 1st experience with this company.
5.00
Excellent

Date of publication
25/12/2017
Date of order
17/12/2017
25/12/2017
Always choose. SnowTrex unbeatable on value and service.
5.00
Excellent

Date of publication
21/12/2017
Date of order
13/12/2017
21/12/2017
I have used Snowtrex for the last 4 years, never been disappointed
5.00
Excellent

Date of publication
20/12/2017
Date of order
12/12/2017
20/12/2017
Nice price
5.00
Excellent

Date of publication
19/12/2017
Date of order
11/12/2017
19/12/2017
Good deals, good customer service. Highly recommend.
5.00
Excellent

Date of publication
12/12/2017
Date of order
04/12/2017
12/12/2017
I rang and spoke to one of your employees regarding the difference in quality and spec between the basic and VIP ski equipment hire options. The answer I received was unsatisfactory. I will now have to ring the ski hire shop directly to
Find out the information once I receive my booking paperwork through the mail.
3.00
Fair

Date of publication
11/12/2017
Date of order
22/11/2017
11/12/2017
Good
5.00
Excellent

Date of publication
09/12/2017
Date of order
02/12/2017
09/12/2017
Second time I’ve booked with SnowTrex, and while I haven’t been on the actual holiday this time yet, last time (in Chamrousse, France) was great. The company provided all the services as described with a positive, helpful attitude and the accommodation was of a much better standard than you’d expect for the price, or actually just better than most ski chalets in the Alps.
5.00
Excellent

Date of publication
08/12/2017
Date of order
29/11/2017
08/12/2017
4th year that we've used them and continue to be impressed with their competitive packages and straight forward approach
4.00
Good

Date of publication
06/12/2017
Data is not available
06/12/2017
Booking easy.Brandi at UK office very helpful as usual and always kept up to date with offers
5.00
Excellent

Date of publication
04/12/2017
Date of order
26/11/2017
04/12/2017
I have used Snowtrex for a number of years now. great value for accommodation only ski holidays, easier to organise you own travel these days.
5.00
Excellent

Date of publication
03/12/2017
Data is not available
03/12/2017
web site very hard to navigate
3.00
Fair

SnowTrex UK customer reviews

SnowTrex UK

Book cheap ski holidays: ski deals incl. lift pass

SnowTrex UK was certified by Trusted Shops on 06/08/2009.

SnowTrex offers ski deals including lift pass in up to 1,500 accommodations and 500 resorts. You can add lessons, equipment rental and insurace if needed. SnowTrex has destinations available in France, Austria, Germany and Switzerland. There is something in there for everyone. SnowTrex – individuality and service!

Contact
Bonner Str. 484-486
50968 Cologne
Germany
Tel: +44 20 33653313
Fax: +49 221 33 60 62941
info-uk@snowtrex.com
SnowTrex UK
Owner
TravelTrex GmbH
Bonner Str. 484-486
50968 Köln
Germany
Trade register
Amtsgericht Köln HRB 31998
Authorized representative
Andreas Rühl, Thomas Bartel
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars. The score from these ratings is calculated every day. In their comments, customers share their experience with SnowTrex UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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