Reviews for Wellindal United Kingdom



Fair

2.86/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 27 Trusted Shops reviews collected in the last 12 months.
In total, Wellindal United Kingdom has already collected 27 reviews.

Customer reviews

   
Date of publication
24/08/2019
Date of order
05/08/2019
24/08/2019
Dismal Table ok but I had to find and pay a welder to correct the faulty welding. This was because it is impossible to contact the company to get a replacement part Totally unacceptable and recommend that no-one use this site.
1.00
Very Poor

Date of publication
09/08/2019
Date of order
25/07/2019
09/08/2019
I ordered a 2m x 1m decorative plastic garden screen. At the time I didn't realise it was being shipped from Barcelona and so I was little concerned about it reaching me in one piece; given the size and thickness (5mm) of the item. But hey, it arrived promptly and in excellent order. Delivered by a pleasant, smiley delivery man. Great service
5.00
Excellent

Wellindal United Kingdom replies: 15/08/2019
Thank you very much for your comment! We are pleased to know that the shopping experience meet your expectations. Thank you for trusting us. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
05/08/2019
Date of order
11/07/2019
05/08/2019
My parcel arrived two days late and on noticing a little bit of damage on opening I tried to get in touch with Wellindal. Their 'get in touch' section of their site is slow to recognise your request to leave a message, it sometimes fails and so you have to start again. I did finally leave a message and asked someone to get in touch so that i could explain, that was ten days ago, I am still waiting
1.00
Very Poor

Wellindal United Kingdom replies: 08/08/2019
Thank you very much for your assessment! We're sorry for the inconvenience. We haven't received any communications from you. We will contact you as soon as possible to offer you any assistance you may need. We remain at your entire disposal. Sincerely, The Wellindal Team

Date of publication
23/07/2019
Date of order
03/07/2019
23/07/2019
Great service
5.00
Excellent

Wellindal United Kingdom replies: 30/07/2019
Thank you very much for your comment! The satisfaction of our customers is part of our premises.. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
12/07/2019
Date of order
26/06/2019
12/07/2019
Excellent Service
5.00
Excellent

Wellindal United Kingdom replies: 16/07/2019
Thank you very much for your comment! We are pleased to know that you are satisfied, with the service experience received. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
11/07/2019
Date of order
30/06/2019
11/07/2019
delivery tracking was a problem price good
3.00
Fair

Wellindal United Kingdom replies: 12/07/2019
Thank you very much for your comment! We work to offer our customers competitive prices with quality products. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
08/07/2019
Data is not available
08/07/2019
Took my order without shipping the item. Told me it was suddenly out of stock and have been promising a refund for over six months but I have yet to receive it.

They've replied to this review but haven't actually attempted to contact me in any way.
1.00
Very Poor

Wellindal United Kingdom replies: 10/07/2019
Thank you very much for your comment! It is confirmed that we have made the corresponding reimbursement through a bank transfer. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
07/06/2019
Date of order
30/03/2019
07/06/2019
Still awaiting refund 2 months after delivery of damaged goods. Have been continously fobbed off with empty promises. Do not buy from this company, as I am not alone, there are many customers not receiving their refunds.
1.00
Very Poor

Wellindal United Kingdom replies: 14/06/2019
Thank you very much for your assessment! We apologize for the delay, your case will be reimbursed in the next few days. We remain at your entire disposal. Sincerely, The Wellindal Team

Date of publication
27/04/2019
Date of order
08/04/2019
27/04/2019
excellent
5.00
Excellent

Wellindal United Kingdom replies: 10/05/2019
Thank you very much for your assessment! Our premise is to provide good service and quality products. We hope you trust us again very soon. We remain at your entire disposal. Sincerely, The Wellindal Team

Date of publication
20/04/2019
Data is not available
20/04/2019
BAD BAD BAD Am STILL WAITING for a refund for over 2months Product did arrive but it was not as described, the picture was printed on paper not canvas After much debate, Wellindal finally accepted that the product was not as described and agreed to give me a partial refund.... STILL WAITING have been in contact several times and told each time that its coming Guess what, its still not here
1.00
Very Poor

Wellindal United Kingdom replies: 26/04/2019
Thank you very much for your assessment! We're sorry for the inconvenience. We will contact you as soon as possible to offer you any assistance you may need. We hope you trust us again very soon.. We remain at your entire disposal. Sincerely, The Wellindal Team

Date of publication
15/04/2019
Date of order
31/03/2019
15/04/2019
Your website and this survey suggests that you are UK based. The panel arrived from Barcelona, poorly wrapped and broken. Now Paypal want me to return the 2 x 1 mtr package to you in broken state before you refund NOT GOOD
1.00
Very Poor

Wellindal United Kingdom replies: 26/04/2019
Thank you very much for your assessment! We're sorry for the inconvenience. We will contact you as soon as possible to offer you any assistance you may need. We hope you trust us again very soon.. We remain at your entire disposal. Sincerely, The Wellindal Team

Date of publication
14/04/2019
Date of order
28/03/2019
14/04/2019
All went to plan and I was kept well informed as to the delivery.
5.00
Excellent

Wellindal United Kingdom replies: 15/04/2019
Thank you very much for your review. We are very happy to see that every step of the process was correct and well informed. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
06/04/2019
Date of order
26/03/2019
06/04/2019
First time I used it . There was an issue with the product when I tried to assemble it ..illustration on manual showed different fixtures ..did not know what to do ..may be I should call them. ...the product arrived on time
4.00
Good

Wellindal United Kingdom replies: 08/04/2019
Thank you very much for your review. We are sorry if you had complications by assembling the product, we can help you the next time if you wish so. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
03/04/2019
Date of order
19/03/2019
03/04/2019
They listed an item of a dog toy which I purchased and they sent me a cat. When I mentioned the problem all they said was it was a publication error and they would give me points back on my account, didnt offer a refund or exchange. Just be careful with descriptions of items and that they are correctly written and shown as pictures and writing clearly showed a dog
1.00
Very Poor

Wellindal United Kingdom replies: 05/04/2019
Good morning. Thank you very much for your review. We are deeply sorry for the inconveniences. We have alerted the corresponding department in order to check the products descriptions. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
20/03/2019
Date of order
05/03/2019
20/03/2019
Very disappointed in customer service from Wellindal. After receiving damaged goods we followed required process and provided photographic evidence. Rather than send replacement they initially proposed crediting me with "points" to reorder goods but wanted me to pay £15 postage again. Had to push to get financial refund which will take at least 14 days to process. Not the best.
1.00
Very Poor

Wellindal United Kingdom replies: 05/04/2019
Good morning. Thank you very much for your review. We are deeply sorry for the inconveniences. We have alerted the corresponding department in order to check your purchase order. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
17/03/2019
Date of order
26/02/2019
17/03/2019
20 days after ordering still no sign on items purchased. Contacted support team twice 10 days after delivery date due and 15 days after and received same slow response twice : waiting for shipping company to update status???
1.00
Very Poor

Wellindal United Kingdom replies: 18/03/2019
Good morning. Thank you very much for your review. We are deeply sorry for the inconveniences. We have alerted the corresponding department in order to check your purchase order. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
07/03/2019
Date of order
20/02/2019
07/03/2019
Quick and cheap delivery from Spain Best prices on the market Definitely Will use again Thanks
5.00
Excellent

Wellindal United Kingdom replies: 13/03/2019
Thank you very much for your comment! We are very happy to see that eveything was excellent. We hope to see you again very soon. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
03/01/2019
Date of order
19/12/2018
03/01/2019
Item exacly as described, delivery on time. Great service.
5.00
Excellent

Wellindal United Kingdom replies: 13/03/2019
Thank you very much for your comment! We are very happy to see that eveything was excellent. We hope to see you again very soon. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
02/01/2019
Date of order
18/12/2018
02/01/2019
Children’s toy for Christmas present arrived late and box was covered in dust
All the writing on the box was in spanish when toy was turned on the the voice over on the toy was yes in Spanish
I would expect this if bought in Spain but not from a UK seller
1.00
Very Poor

Wellindal United Kingdom replies: 13/03/2019
Thank you very much for your comment. We are deeply sorry for the inconveniences. As we are based in Spain, all our products are in Spanish. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
10/12/2018
Date of order
24/11/2018
10/12/2018
Delivery was very fast great item thank you
5.00
Excellent

Wellindal United Kingdom replies: 12/12/2018
Thank you very much for your comment! We are very happy to see that eveything was great. We hope to see you again very soon. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
07/12/2018
Date of order
22/11/2018
07/12/2018
excellent product, fast delivery
5.00
Excellent

Wellindal United Kingdom replies: 12/12/2018
Thank you very much for your comment! We are very happy to see that eveything was excellent. We hope to see you again very soon. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
25/11/2018
Date of order
09/11/2018
25/11/2018
Good price. Impossible customer service. A mistake in address left me chasing Hermes and Welindall for days on end as the parcel got diverted everywheee but here. I thought the product wouldn’t arrive after reading other experiences but it did in the end. However it was slightly damaged and did require a diy repair. I wouldn’t use them again mostly because of the Hermes delivery.
2.00
Poor

Wellindal United Kingdom replies: 12/12/2018
Thank you very much for your comment! We are deeply sorry for the inconveniences. We will contact you via email. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
14/11/2018
Date of order
30/10/2018
14/11/2018
Very slow delivery. My wallpaper came in a large 3ftx2ft box and when opened the roll was in a small single thin tube.. what a waste of packaging.
1.33
Very Poor

Wellindal United Kingdom replies: 20/11/2018
Good morning, The product you bought is handmade and that is why the shipping is slower than other products'. Besides, it was supposed to be delivered on the 14/11 (as confirmed on the moment of the purchase) but it actually was delivered on the 12/11. We remain at your disposal. Best regards, The Wellindal Team

Date of publication
13/11/2018
Date of order
26/10/2018
13/11/2018
I'm waiting for my refund from my cancelled order since 4 months. The customer care is pathetic. No one gives us a date. Worst service.

Here is my order number : HYG-IE-1806211824444
1.00
Very Poor

Date of publication
21/09/2018
Date of order
28/04/2018
21/09/2018
No problems at all
5.00
Excellent

Wellindal United Kingdom replies: 24/09/2018
Thank you very much for your assessment! We hope you trust us again very soon. We remain at your entire disposal. Sincerely, The Wellindal Team

Date of publication
21/09/2018
Date of order
21/05/2018
21/09/2018
Ordered a pond that was sent from Spain. Product and delivery all as stated.
5.00
Excellent

Wellindal United Kingdom replies: 24/09/2018
Thank you very much for your assessment! We hope you trust us again very soon. We remain at your entire disposal. Sincerely, The Wellindal Team

Date of publication
21/09/2018
Date of order
24/06/2018
21/09/2018
Terrible received a broken chair and unable to return as no instructions either in the package or website not using this store again
1.00
Very Poor

Wellindal United Kingdom replies: 02/10/2018
Hello T., We are so sorry about that We did not receive any email from you so we are sending you the instructions in order to send us back the damaged products (so we can refund you the amount paid for them). We are very sorry for all the inconveniences. We remain at your disposal. Best regards, The Wellindal Team

Wellindal United Kingdom customer reviews

Wellindal United Kingdom

Home Products Shop

In Wellindal you'll find the products Home that you need for it, thanks to the great team who works each day to offer you the last trends in home products.

Contact
Cl De La Fisica, Numeros 2-4 A7 Llinars Park
08450 Llinars del Vallés
Spain
info@wellindal.com
Wellindal United Kingdom
Owner
Wellindal E-Commerce S.L.
Cl De La Fisica, Numeros 2-4 A7 Llinars Park
08450 Llinars del Vallés
Spain
Authorized representative
Raquel Ayllón
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars. The score from these ratings is calculated every day. In their comments, customers share their experience with Wellindal United Kingdom in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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