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meaco.com
Reviews:

1,953 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

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Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com

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20 Oct 2023
 Verified review

When buying graded saves you nothing!

The graded dehumidifier was £10 cheaper than brand new, a very small amount. So, I was disappointed to find that Meaco do not send the graded unit out with a hepa filter which you get as standard with a brand new one. To buy filters from Meaco costs almost £10 each so I am mystified how buying a graded appliance from Meaco makes you any savings at all. If I had known this I would not have bought from Meaco direct.
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Answer by meaco.com
20 Oct 2023
Thank you for your review.
21 Jun 2023
 Verified review
Website states a free cover with every 1056 fan. What it does not say is this does not include the 1056p. I have contacted them to ask for a 1056 bag so that the fan will be protected from dust when not in use as the 1056 and 1056p have the same body dimensions. They will not send one. The fan was cheaper elsewhere I only purchased direct because of the offer of the free storage bag. Customer service is poor.
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Answer by meaco.com
22 Jun 2023
Thank you for your review and order. Our Customer Service Team has been in contact with you regarding your query. Your order was for a MeacoFan 1056P Pedestal fan. These units do not come with storage bags as there are none available for this model. It is noted on the website and each product page which fans have the free storage bags, and unfortunately the 1056P Pedestal fan is not one of these fans. We can only offer our apologies for any confusion that might have been caused.
18 Nov 2023
 Verified review

Non existent customer service

Delivery driver did not attempt delivery and dropped the parcel off 25miles away. Multiple emails and phone call have not been responded too within a week. Very disappointed in Meaco customer service.
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Answer by meaco.com
23 Nov 2023
Thank you for your review. Sorry for the delay in response time, you can also reach us by phone.
22 Sept 2023
 Verified review

Abysmal customer service!

I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
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Answer by meaco.com
27 Sept 2023
Apologies for the delay, please call us to get an update on your case if still required.
19 Jul 2023
 Verified review

Fan arrived damaged and company told me to superglue it!

Ordered a fan which arrived damaged, reported it immediately and had to wait a few days for a response, their response was to superglue it! How it got through quality control is beyond me as the damaged part was incredibly loose.Tried to arrange an exchange with the collection of the damaged fan to happen on the same day as a new fan but a no from Meaco. The measly 10 refund will cover the glue.
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Answer by meaco.com
20 Jul 2023
Thank you for your review. Please note that the offer is always there to exchange the faulty product for a new one. The option of gluing the disc back on some customers have opted to do and we provide a refund for those that prefer this option. But the choice is always the customers, we will do either. Please contact us if you wish to discuss.
RW
roy w.
chatham
13 Nov 2023
 Verified review

Vague and lacking proactivity

Ordered and paid for next day delivery. No delivery or despatch. Chased and given vague mcguffin of ‘data error’. Later got their generic email blather with yet no expectation of delivery beyond ‘as soon as possible’ and thanking me for my patience. I have no patience with incompetence. Demanded refund. Bless you paypal.
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
18 Oct 2023
 Verified review
Hi, this is more a rating for customer service, although I have to say so far I prefer the ecoair I had previously. Anyway I emailed asking for invoice, got a reply saying my order couldnt be found, I email with order info but havent heard back. i had wanted invoice copy so as to fill in the warranty info
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Answer by meaco.com
19 Oct 2023
Thank you for your review, I have sent the order confirmation just now I hope you received it.
20 Sept 2023
 Verified review

Meaco unable to supply parts

Contacted Meaco due to my desktop 360 fan USB connector breaking, asked if i could purchase a replacement part and they do not stock them. £70 fan is now destine for the scrap heap because I cannot repair it. It’s only a couple of years old. Would be nice to be able to repair now it’s just plastic waste.
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Answer by meaco.com
21 Sept 2023
Thank you for your review.
22 May 2023
 Verified review

Window kit supplied did not fit

Window kit supplied did not, as described, fit the sliding door for our room. It was too short. Advised over phone by Meaco "to use a piece of cardboard"! After not accepting this statement as appropriate for an item costing £299.99 I was sent an additional length of panel for the window kit.
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Answer by meaco.com
23 May 2023
Thank you for your review, apologies for the trouble you faced. Hope it's all sorted now, otherwise please contact our customer service team if there's anything we can do.
14 Nov 2023
 Verified review
We still haven’t received the dehumidifier ordered a week ago next day delivery and ringing both DPD and Meaco hasn’t helped. I don’t know where DPD delivered it and they don’t seem clear either. Wishing I had ordered elsewhere as we have black mould appearing and need one asap.
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20 Oct 2023
 Verified review

Product is great. Delivery not so

Product is great. Ordered before the 5pm deadline on Friday and paid extra for Saturday delivery. Arrived Sunday. Full day wasted waiting for delivery. Yes I was able track it but assumed something wrong with tracking status as it didn't change till Sunday
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Answer by meaco.com
20 Oct 2023
Thank you for your review.
24 Sept 2023
 Verified review

Poor response to delivery & no price match to then drop their price - farcical

Poor response to delivery, but would not help when the order got mis-delivered. Also wouldn't price match for £20 - but then I bought from a reseller for £20 less - and subsequently saw them drop their price to the same! What a farce.
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Answer by meaco.com
27 Sept 2023
Sorry for your experience, we do not price match in order to win business, we are happy for our products to be sold from our approved resellers. Thank you for your review.
10 Jul 2023
 Verified review
There was a lot of firms to fill in before I could return my faulty product. Item was dealt with very promptly once returned and was told a report on the machine would be forwarded to me. This has never been received.
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Answer by meaco.com
11 Jul 2023
Thank you for your review & sorry to hear about that. Please contact our customer service team who'd be happy to assist!
23 Jun 2023
 Verified review

Bought New, Received Bloody Used… Literally!

Bought a new Meaco MC 10000 air conditioner without heating function. Received dirty, bloodied used one with heating function. Returned, still waiting for refund. Would never buy direct from them again!
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10 Sept 2023
 Verified review
I have not had my order received after a week, no response to email regarding this. Bad service as far as I am concerned. Will have to keep pressing for delivery of item I have legitimately paid for.
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Answer by meaco.com
11 Sept 2023
Thank you for your review, this has been dealt with, please allow for a week for delivery.
29 Aug 2023
 Verified review
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.
28 Sept 2023
 Verified review

Customer service is not good.

Delivery was quick, but had to email as the castors received with dehumidifier were not correct. I am still waiting for a reply a week later. Customer service is not good.
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Answer by meaco.com
29 Sept 2023
Thank you for your review, I have arranged for another set of castors to be sent out to replace the incorrect ones. Please match the new with the current and use the x4 that match. Thanks.
12 May 2023
 Verified review
I bought the dehumidifier on 4th and the website said it would be delivered on the 5th. However, the delivery was on the 9th. No place where you can make a complaint.
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Answer by meaco.com
18 May 2023
Hello, Thank you for your review. Apologies about the delivery issue you faced, if you wish to write to us, please contact our customer service team: customerservice AT meaco.com
18 Sept 2023
 Verified review

Incorrect fan cover!

Wrong fan cover sent even though fan number was labelled! Expectation of printing sticky labels to return wrong item. On the plus Customer Services were helpful.
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Answer by meaco.com
19 Sept 2023
Thank you for your review, if you require any further assistance please contact us.
20 Jul 2023
 Verified review

Absolutely terrible service!

You guys delivered the wrong fan - then said you would send the right fan the next day - I waited in all day and it still didn’t arrive! This is terrible service.
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Answer by meaco.com
20 Jul 2023
Apologies about your experience, Please note the delivery has been arranged and is out today. If you need any assistance please contact us.