meaco.comReviews:
1,886 reviews in the last 12 months7,779 total reviews
Excellent
TrustmarkValid
Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
8 Mar 2024
Verified review
Product (dehumidifier) very good but...
Product (dehumidifier) very good. Required urgently following a flood. Product promised AM next day but not received until the Monday (ordered Friday). No service from meaco over the weekend (they are closed) and all we got was "not our problem, dpd are responsible ". Not good enough. Meaco promise delivery next day, dpd are working for them not us! Also might have been nice to have the extra £5 for next day AM delivery refunded !
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Answer by meaco.com
8 Mar 2024
Thank you for your review, please contact the seller for any refund queries.
27 Feb 2024
Verified review
Replacement hepa filters are a con and a way to extort more money
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Answer by meaco.com
27 Feb 2024
Thank you for your review. HEPA filters are essential for users who wish to utilise their 2 in 1 dehumidifier, best utilised in springtime when pollen and other airborne allergens begin to make an appearance. Purifying the air is great for those with allergies such as hay fever and other respiratory conditions such as asthma. By capturing 99.75% of particles as small as 0.3 micrometres (μm), a HEPA filter can remove mould spores, pollen, dust, pet dander, dust mites and more from the air helping to reduce symptoms caused by allergies. We hope this provides a better understanding of the use of HEPA filters in a dehumidifier.
11 Feb 2024
Verified review
Product works very good
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Answer by meaco.com
12 Feb 2024
Thank you for your review.
1 Feb 2024
Verified review
Contacted them. Still waiting to use my dehumidifiyer but cant until they reply. No answer or response from they. Extremely dissapointed and annoyed!
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Answer by meaco.com
1 Feb 2024
Thank you for your review, we have tried to reach you by phone. We'll endeavor to reply as soon as possible to your email.
GA
Galea A.
Edinburgh
31 Jan 2024
Verified review
It’s legit, but.. you cannot log in to see invoices, order history etc. they are answering your emails in more than 24-48 h ( they say in 10 working days). When you order a product you don’t receive a receipt/ invoice/ proof of purchase it’s better to spend 10-20 more and buy from amazon.In that way you will have a free return within a month and an invoice.
UPDATE!
ORDER S139908
From meaco
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Answer by meaco.com
1 Feb 2024
Thank you for your review.
30 Jan 2024
Verified review
Not clear on website which HEPA filters are for which dehumidifier. There should be a link on the dehumidifier page. I bought the wrong ones but they are unreturnable as I opened the packet before realising they were wrong.
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Answer by meaco.com
30 Jan 2024
Thank you for your review.
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Answer by meaco.com
26 Jan 2024
Thank you for your review, our customer service team will be in contact with you.
21 Jan 2024
Verified review
Very disappointed!!
Unknowingly ordered the wrong item,not realising this I'd opened the bag,after emailing meaco was told I could not return it!! Correctly ordered the correct item and now £29.99 out of pocket.
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Answer by meaco.com
22 Jan 2024
For health and safety reasons this product cannot be returned if the plastic bag around the HEPA filters has been opened.
17 Jan 2024
Verified review
I ordered last Wednesday with next day delivery! Still a week later not heard a thing
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11 Jan 2024
Verified review
The dehumidifiers do the job, but they tend not to last more than a couple of years - although admittedly we run the pretty constantly.
Spare parts service for replacement water trays was prompt and efficient.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
8 Jan 2024
Verified review
Horrendous noise when switched on.
Dehumidifier left to sit for 8 hours. Switched on and horrendous noise. Measured it at 71db. Hopefully it is a faulty unit and Meaco will replace. Called them the next day to inform of issue. Still waiting for a call back from Their technical dept.
It’s obviously faulty and should be replaced immediately. If I don’t hear soon I will lodge dispute with PayPal.
Otherwise it’s a promising item if it works as others say.
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Answer by meaco.com
9 Jan 2024
Thank you for your review, we have your email and will be looking into this and a member of the team will endeavor to reply.
19 Dec 2023
Verified review
19/12/23 update to review of 17/12/23
The response from Meaco was as expected. Not sure what I have refused or what has been offered to me!! The email from Rosemary certainly didn't offer anything. I would like a refund for this brand new faulty product, which hasn't worked from the day we received it on 1st November and has already been "repaired" by you once; the warranty is worthless!
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Answer by meaco.com
21 Dec 2023
Thank you for your review, our team have collected, inspected and found no fault, if you wish to continue discussing how to get the best use out of your unit please do contact us.
4 Dec 2023
Verified review
Abysmal Customer Service
Wrong goods supplied
Waiting days for an email to be dealt with
Problem still not rectified
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Answer by meaco.com
4 Dec 2023
Our customer service team are now in contact with you to assist. Please keep a lookout for the email.
1 Dec 2023
Verified review
Still waiting for report. Was told I get an email
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Answer by meaco.com
1 Dec 2023
Report is on its way, sorry for the delay & thank you for your review.
23 Nov 2023
Verified review
Works well but not that quiet, even on the quiet setting
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Answer by meaco.com
23 Nov 2023
Thank you for your review.
18 Nov 2023
Verified review
Non existent customer service
Delivery driver did not attempt delivery and dropped the parcel off 25miles away.
Multiple emails and phone call have not been responded too within a week.
Very disappointed in Meaco customer service.
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Answer by meaco.com
23 Nov 2023
Thank you for your review. Sorry for the delay in response time, you can also reach us by phone.
15 Nov 2023
Verified review
Nice tidy looking dehumidifier
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Answer by meaco.com
17 Nov 2023
Thank you for your review.
14 Nov 2023
Verified review
We still haven’t received the dehumidifier ordered a week ago next day delivery and ringing both DPD and Meaco hasn’t helped. I don’t know where DPD delivered it and they don’t seem clear either. Wishing I had ordered elsewhere as we have black mould appearing and need one asap.
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14 Nov 2023
Verified review
Send parcels with a reliable service as dpd never delivers
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Answer by meaco.com
15 Nov 2023
Thank you for your review & apologies for any inconvenience.
RW
roy w.
chatham
13 Nov 2023
Verified review
Vague and lacking proactivity
Ordered and paid for next day delivery.
No delivery or despatch.
Chased and given vague mcguffin of ‘data error’.
Later got their generic email blather with yet no expectation of delivery beyond ‘as soon as possible’ and thanking me for my patience. I have no patience with incompetence.
Demanded refund. Bless you paypal.
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.