meaco.comReviews:
1,887 reviews in the last 12 months7,779 total reviews
Excellent
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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
8 Mar 2024
Verified review
Product (dehumidifier) very good but...
Product (dehumidifier) very good. Required urgently following a flood. Product promised AM next day but not received until the Monday (ordered Friday). No service from meaco over the weekend (they are closed) and all we got was "not our problem, dpd are responsible ". Not good enough. Meaco promise delivery next day, dpd are working for them not us! Also might have been nice to have the extra £5 for next day AM delivery refunded !
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Answer by meaco.com
8 Mar 2024
Thank you for your review, please contact the seller for any refund queries.
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Answer by meaco.com
26 Jan 2024
Thank you for your review, our customer service team will be in contact with you.
GA
Galea A.
Edinburgh
31 Jan 2024
Verified review
It’s legit, but.. you cannot log in to see invoices, order history etc. they are answering your emails in more than 24-48 h ( they say in 10 working days). When you order a product you don’t receive a receipt/ invoice/ proof of purchase it’s better to spend 10-20 more and buy from amazon.In that way you will have a free return within a month and an invoice.
UPDATE!
ORDER S139908
From meaco
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Answer by meaco.com
1 Feb 2024
Thank you for your review.
30 Jan 2024
Verified review
Not clear on website which HEPA filters are for which dehumidifier. There should be a link on the dehumidifier page. I bought the wrong ones but they are unreturnable as I opened the packet before realising they were wrong.
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Answer by meaco.com
30 Jan 2024
Thank you for your review.
21 Jan 2024
Verified review
Very disappointed!!
Unknowingly ordered the wrong item,not realising this I'd opened the bag,after emailing meaco was told I could not return it!! Correctly ordered the correct item and now £29.99 out of pocket.
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Answer by meaco.com
22 Jan 2024
For health and safety reasons this product cannot be returned if the plastic bag around the HEPA filters has been opened.
11 Feb 2024
Verified review
Product works very good
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Answer by meaco.com
12 Feb 2024
Thank you for your review.
11 Jan 2024
Verified review
Not impressed
The unit is supposed to be an air purifier and dehumidifier. It works well as a dehumidifier but didn’t even come with an air filter, so how does it purify the air!
Courier was useless. Came on a different day and left the unit, in retail packaging, on my front door step in plain view of close passing people/traffic. This was both a theft risk and also advertised to everyone that the house was unoccupied. I have 5 different neighbours all within 15 secs walk…
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Answer by meaco.com
11 Jan 2024
Thank you for your review & apologies for the inconvenience caused. A member of the team will be in touch.
11 Jan 2024
Verified review
The dehumidifiers do the job, but they tend not to last more than a couple of years - although admittedly we run the pretty constantly.
Spare parts service for replacement water trays was prompt and efficient.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
13 Jan 2024
Verified review
Delivery of the filter was quick however, the dehumidifier is faulty after just a few months
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Answer by meaco.com
16 Jan 2024
Thank you for your review, you have warranty cover, if you haven't done so, please contact our customer service team.
12 Jun 2023
Verified review
Delivery Cost
Was quoted £20 to send some filters to NI, when this is free elsewhere. £20 is acceptable when sending a machine but not for some filters. I contacted customer services regarding this but there was no flexibility shown or acceptance that the charge was excessive. This is an issue which should be reviewed by Meaco (regarding small items) as these items are part of the ongoing customer experience and use of the machines. I'm happy with my machine but think Meaco can really do better in this regard.
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Answer by meaco.com
14 Jun 2023
Thank you for your review.
13 Jul 2023
Verified review
Using DPD as courier a VERY BAD IDEA! I was out when they delivered and instead of leaving the filter in a safe place they dropped it off to *their* collection point which was a petrol station two miles away in the next village! Even when my son took the card to collect they asked for a QR code (not everyone has a smart phone) and asked for ID to collect. Worse delivery experience ever :-( Free delivery not worth the time and hassle. Good company and good product let down by appalling courier.
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Answer by meaco.com
14 Jul 2023
Sorry to hear about your courier experience, thank you for your kind review on the product.
25 Apr 2023
Verified review
The wheel holder broke off
One of the wheel holders on my dehumidifier broke off and the wheel fell off. The holders are made out of thin plastic which is not good enough to support the weight of a heavy machine such as Meaco 25L dehumidifier. Meaco's response was that was an accidental damage which was not true. They sent me an email asking me to take some more pictures and maybe they said we'll ask you to send the dehumidifier to us for an inspection. I just gave up. My dehumidifier is under warranty.
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Answer by meaco.com
2 Jun 2023
Thank you for your review.
We are very sorry to hear you had an issue with your dehumidifier purchased from John Lewis in January 2022.
We have not come across this situation before, and have sold thousands of these machines, none of which have had this issue.
A member of our Customer Service Team was in contact with you regarding this, however we unfortunately did not hear back from you.
Anther email was then sent to you and your unit was collected under warranty. Our engineers advised that it was unfortunately unrepairable, and due to this, you were provided with a replacement dehumidifier.
We can only offer our apologies for any inconvenience that might have been caused.
20 Oct 2023
Verified review
When buying graded saves you nothing!
The graded dehumidifier was £10 cheaper than brand new, a very small amount. So, I was disappointed to find that Meaco do not send the graded unit out with a hepa filter which you get as standard with a brand new one. To buy filters from Meaco costs almost £10 each so I am mystified how buying a graded appliance from Meaco makes you any savings at all. If I had known this I would not have bought from Meaco direct.
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Answer by meaco.com
20 Oct 2023
Thank you for your review.
18 Oct 2023
Verified review
Hi, this is more a rating for customer service, although I have to say so far I prefer the ecoair I had previously. Anyway I emailed asking for invoice, got a reply saying my order couldnt be found, I email with order info but havent heard back. i had wanted invoice copy so as to fill in the warranty info
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Answer by meaco.com
19 Oct 2023
Thank you for your review, I have sent the order confirmation just now I hope you received it.
20 Sept 2023
Verified review
Meaco unable to supply parts
Contacted Meaco due to my desktop 360 fan USB connector breaking, asked if i could purchase a replacement part and they do not stock them. £70 fan is now destine for the scrap heap because I cannot repair it. It’s only a couple of years old. Would be nice to be able to repair now it’s just plastic waste.
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Answer by meaco.com
21 Sept 2023
Thank you for your review.
22 May 2023
Verified review
Window kit supplied did not fit
Window kit supplied did not, as described, fit the sliding door for our room. It was too short. Advised over phone by Meaco "to use a piece of cardboard"! After not accepting this statement as appropriate for an item costing £299.99 I was sent an additional length of panel for the window kit.
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Answer by meaco.com
23 May 2023
Thank you for your review, apologies for the trouble you faced.
Hope it's all sorted now, otherwise please contact our customer service team if there's anything we can do.
20 Oct 2023
Verified review
Product is great. Delivery not so
Product is great.
Ordered before the 5pm deadline on Friday and paid extra for Saturday delivery. Arrived Sunday. Full day wasted waiting for delivery. Yes I was able track it but assumed something wrong with tracking status as it didn't change till Sunday
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Answer by meaco.com
20 Oct 2023
Thank you for your review.
10 Jul 2023
Verified review
There was a lot of firms to fill in before I could return my faulty product.
Item was dealt with very promptly once returned and was told a report on the machine would be forwarded to me. This has never been received.
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Answer by meaco.com
11 Jul 2023
Thank you for your review & sorry to hear about that. Please contact our customer service team who'd be happy to assist!
28 Sept 2023
Verified review
Customer service is not good.
Delivery was quick, but had to email as the castors received with dehumidifier were not correct. I am still waiting for a reply a week later. Customer service is not good.
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Answer by meaco.com
29 Sept 2023
Thank you for your review, I have arranged for another set of castors to be sent out to replace the incorrect ones. Please match the new with the current and use the x4 that match. Thanks.
12 May 2023
Verified review
I bought the dehumidifier on 4th and the website said it would be delivered on the 5th. However, the delivery was on the 9th. No place where you can make a complaint.
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Answer by meaco.com
18 May 2023
Hello,
Thank you for your review.
Apologies about the delivery issue you faced, if you wish to write to us, please contact our customer service team:
customerservice AT meaco.com