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meaco.com
Reviews:

1,953 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

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Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com

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29 Aug 2023
 Verified review
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.
20 Jul 2023
 Verified review

Absolutely terrible service!

You guys delivered the wrong fan - then said you would send the right fan the next day - I waited in all day and it still didn’t arrive! This is terrible service.
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Answer by meaco.com
20 Jul 2023
Apologies about your experience, Please note the delivery has been arranged and is out today. If you need any assistance please contact us.
10 Jul 2023
 Verified review
Make sure my items are delivered to my home, not to a shop 5 miles round trip away. I am 86 years old with no way of getting to that shop myself.
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Answer by meaco.com
11 Jul 2023
Thank you for your review & sorry about the courier experience. Please contact our customer service team if you need any support.
3 Oct 2023
 Verified review
I ordered HEPA replacement filters for my dehumidifier 9 working days ago. I have still not received them and have had no contact from company.
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Answer by meaco.com
4 Oct 2023
Sorry about this, I have raised a case to investigate. A team member should be in contact to confirm.
28 Oct 2023
 Verified review
They don’t deliver the order but took my money. I am still waiting for my refund, it’s been more than a week.
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Answer by meaco.com
30 Oct 2023
Our accounts team are processing this and is in action, apologies.
28 Aug 2023
 Verified review
My order has not arrived. I have e mailed Meaco and they have not replied.
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies due to the bank holiday weekend there are delays in response time. I can see your email was sent Thursday, the team are working hard and will endeavor to reply to you as soon as possible. Alternatively you can call our team to discuss.
31 Jul 2023
 Verified review
Try to cancel this though email didn't even get a reply
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Answer by meaco.com
1 Aug 2023
Hello, apologies again for the delay, pleased to know you found use for your bag regardless.
13 Sept 2023
 Verified review
Still not received spare part, and no response to email
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Answer by meaco.com
13 Sept 2023
Hi there, thank you for your feedback. I've been unable to find your email, please check it has been sent to customerservice AT meaco.com Alternatively please call our team to discuss.
21 May 2023
 Verified review
Staff on telephone very poorl
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Answer by meaco.com
23 May 2023
Thank you for your review, sorry to hear about your experience. If there's anything you need support with please contact our customer service team.
2 Nov 2023
 Verified review
Product arrived damaged and now I have to wait 10 days for the team to get back to me.
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Answer by meaco.com
2 Nov 2023
Thank you for your review, apologies for the experience during transit, I can confirm your email has been received and a member of the team will endeavor to reply to you as soon as possible.
27 Feb 2024
 Verified review
Replacement hepa filters are a con and a way to extort more money
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Answer by meaco.com
27 Feb 2024
Thank you for your review. HEPA filters are essential for users who wish to utilise their 2 in 1 dehumidifier, best utilised in springtime when pollen and other airborne allergens begin to make an appearance. Purifying the air is great for those with allergies such as hay fever and other respiratory conditions such as asthma. By capturing 99.75% of particles as small as 0.3 micrometres (μm), a HEPA filter can remove mould spores, pollen, dust, pet dander, dust mites and more from the air helping to reduce symptoms caused by allergies. We hope this provides a better understanding of the use of HEPA filters in a dehumidifier.
14 Nov 2023
 Verified review
Send parcels with a reliable service as dpd never delivers
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Answer by meaco.com
15 Nov 2023
Thank you for your review & apologies for any inconvenience.
22 Jun 2023
 Verified review
Still haven't had my order. 6 days late
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Answer by meaco.com
22 Jun 2023
Thank you for your review and apologies for the delay. We are looking into this and will endeavour to update you as soon as possible to resolve the delay. Thank you for your patience.
18 Jul 2023
 Verified review

website bad.

website bad. Filters too expensive
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Answer by meaco.com
18 Jul 2023
We're sorry to hear about your experience on our website, generally we have positive reviews confirming the ease of use. The whole filter must be replaced when the ioniser/filter button flashes red – it will do this after 2200 hours of use or if it detects a build up of dust and dirt on the filters. Though they cost quite a bit, it is the performance and reliability of this filter which makes it worth purchasing. If you would like to discuss how we can improve our website please don't hesitate to contact us.
12 May 2023
 Verified review
Still waiting for the delivery!
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Answer by meaco.com
18 May 2023
Hi there, Apologies for the delay in getting the filter to you. We have despatched your order and should be with you, if not already, this week.
8 Nov 2023
 Verified review
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Answer by meaco.com
8 Nov 2023
Thank you for your review. If we can help with anything please contact us.
6 Nov 2023
 Verified review
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Answer by meaco.com
6 Nov 2023
Thank you for your review. Please contact our customer service team if you have any further feedback.