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meaco.com
Reviews:

1,953 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

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Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com

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Latest first
13 Jan 2024
 Verified review
Delivery of the filter was quick however, the dehumidifier is faulty after just a few months
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Answer by meaco.com
16 Jan 2024
Thank you for your review, you have warranty cover, if you haven't done so, please contact our customer service team.
11 Jan 2024
 Verified review

Not impressed

The unit is supposed to be an air purifier and dehumidifier. It works well as a dehumidifier but didn’t even come with an air filter, so how does it purify the air! Courier was useless. Came on a different day and left the unit, in retail packaging, on my front door step in plain view of close passing people/traffic. This was both a theft risk and also advertised to everyone that the house was unoccupied. I have 5 different neighbours all within 15 secs walk…
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Answer by meaco.com
11 Jan 2024
Thank you for your review & apologies for the inconvenience caused. A member of the team will be in touch.
8 Nov 2023
 Verified review
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Answer by meaco.com
8 Nov 2023
Thank you for your review. If we can help with anything please contact us.
2 Nov 2023
 Verified review
Product arrived damaged and now I have to wait 10 days for the team to get back to me.
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Answer by meaco.com
2 Nov 2023
Thank you for your review, apologies for the experience during transit, I can confirm your email has been received and a member of the team will endeavor to reply to you as soon as possible.
18 Oct 2023
 Verified review
Hi, this is more a rating for customer service, although I have to say so far I prefer the ecoair I had previously. Anyway I emailed asking for invoice, got a reply saying my order couldnt be found, I email with order info but havent heard back. i had wanted invoice copy so as to fill in the warranty info
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Answer by meaco.com
19 Oct 2023
Thank you for your review, I have sent the order confirmation just now I hope you received it.
25 Apr 2023
 Verified review

The wheel holder broke off

One of the wheel holders on my dehumidifier broke off and the wheel fell off. The holders are made out of thin plastic which is not good enough to support the weight of a heavy machine such as Meaco 25L dehumidifier. Meaco's response was that was an accidental damage which was not true. They sent me an email asking me to take some more pictures and maybe they said we'll ask you to send the dehumidifier to us for an inspection. I just gave up. My dehumidifier is under warranty.
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Answer by meaco.com
2 Jun 2023
Thank you for your review. We are very sorry to hear you had an issue with your dehumidifier purchased from John Lewis in January 2022. We have not come across this situation before, and have sold thousands of these machines, none of which have had this issue. A member of our Customer Service Team was in contact with you regarding this, however we unfortunately did not hear back from you. Anther email was then sent to you and your unit was collected under warranty. Our engineers advised that it was unfortunately unrepairable, and due to this, you were provided with a replacement dehumidifier. We can only offer our apologies for any inconvenience that might have been caused.