meaco.comReviews:
1,884 reviews in the last 12 months7,779 total reviews
Excellent
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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
18 Jun 2023
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Answer by meaco.com
22 Jun 2023
Thank you for your review.
26 Apr 2023
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27 Apr 2023
Thank you for your review.
25 Apr 2023
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Answer by meaco.com
25 Apr 2023
Thanks for your review.
12 Nov 2023
Verified review
The product was highly rated BUT…..
The product that I wanted was highly rated. However they gladly took payment but didn’t fulfill the order as specified, on contact with “customer service” there was no apology, no explanation or date as to when they would supply the dehumidifier I had paid for. The attitude was appalling so I requested a refund, I was then told it would take time for them to process? Possibly up to 10 days 2 weeks, I instigated a refund through PayPal, so got my money back but then received an email apologising for a delay in dispatching! One half doesn’t know what the other is doing. Definitely Not a Professional Service
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
10 Oct 2023
Verified review
They sold me a dehumidifier which is not fit for purpose as it will not work properly in a garage which has air brick venting. It keeping going when it should cut out +/-3% of 55%. They will not give me a refund but keep asking me to put the unit in another room which is sealed. No point as if it works in my house where there is not damp I would not need the unit. They say on their website not to seal air vents in a garage as it would cause condensation yet they keep emailing saying to seal it up for the unit to work properly. Would never buy from them again.
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Answer by meaco.com
11 Oct 2023
Thank you for your review. Your emails are being replied to and we can get the unit in for inspection when you provide the required details.
21 Jun 2023
Verified review
Website states a free cover with every 1056 fan. What it does not say is this does not include the 1056p. I have contacted them to ask for a 1056 bag so that the fan will be protected from dust when not in use as the 1056 and 1056p have the same body dimensions. They will not send one. The fan was cheaper elsewhere I only purchased direct because of the offer of the free storage bag. Customer service is poor.
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Answer by meaco.com
22 Jun 2023
Thank you for your review and order.
Our Customer Service Team has been in contact with you regarding your query.
Your order was for a MeacoFan 1056P Pedestal fan. These units do not come with storage bags as there are none available for this model.
It is noted on the website and each product page which fans have the free storage bags, and unfortunately the 1056P Pedestal fan is not one of these fans.
We can only offer our apologies for any confusion that might have been caused.
19 Dec 2023
Verified review
19/12/23 update to review of 17/12/23
The response from Meaco was as expected. Not sure what I have refused or what has been offered to me!! The email from Rosemary certainly didn't offer anything. I would like a refund for this brand new faulty product, which hasn't worked from the day we received it on 1st November and has already been "repaired" by you once; the warranty is worthless!
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Answer by meaco.com
21 Dec 2023
Thank you for your review, our team have collected, inspected and found no fault, if you wish to continue discussing how to get the best use out of your unit please do contact us.
18 Nov 2023
Verified review
Non existent customer service
Delivery driver did not attempt delivery and dropped the parcel off 25miles away.
Multiple emails and phone call have not been responded too within a week.
Very disappointed in Meaco customer service.
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Answer by meaco.com
23 Nov 2023
Thank you for your review. Sorry for the delay in response time, you can also reach us by phone.
22 Sept 2023
Verified review
Abysmal customer service!
I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
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Answer by meaco.com
27 Sept 2023
Apologies for the delay, please call us to get an update on your case if still required.
19 Jul 2023
Verified review
Fan arrived damaged and company told me to superglue it!
Ordered a fan which arrived damaged, reported it immediately and had to wait a few days for a response, their response was to superglue it! How it got through quality control is beyond me as the damaged part was incredibly loose.Tried to arrange an exchange with the collection of the damaged fan to happen on the same day as a new fan but a no from Meaco. The measly 10 refund will cover the glue.
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Answer by meaco.com
20 Jul 2023
Thank you for your review.
Please note that the offer is always there to exchange the faulty product for a new one.
The option of gluing the disc back on some customers have opted to do and we provide a refund for those that prefer this option.
But the choice is always the customers, we will do either.
Please contact us if you wish to discuss.
RW
roy w.
chatham
13 Nov 2023
Verified review
Vague and lacking proactivity
Ordered and paid for next day delivery.
No delivery or despatch.
Chased and given vague mcguffin of ‘data error’.
Later got their generic email blather with yet no expectation of delivery beyond ‘as soon as possible’ and thanking me for my patience. I have no patience with incompetence.
Demanded refund. Bless you paypal.
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
14 Nov 2023
Verified review
We still haven’t received the dehumidifier ordered a week ago next day delivery and ringing both DPD and Meaco hasn’t helped. I don’t know where DPD delivered it and they don’t seem clear either. Wishing I had ordered elsewhere as we have black mould appearing and need one asap.
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24 Sept 2023
Verified review
Poor response to delivery & no price match to then drop their price - farcical
Poor response to delivery, but would not help when the order got mis-delivered. Also wouldn't price match for £20 - but then I bought from a reseller for £20 less - and subsequently saw them drop their price to the same! What a farce.
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Answer by meaco.com
27 Sept 2023
Sorry for your experience, we do not price match in order to win business, we are happy for our products to be sold from our approved resellers. Thank you for your review.
23 Jun 2023
Verified review
Bought New, Received Bloody Used… Literally!
Bought a new Meaco MC 10000 air conditioner without heating function. Received dirty, bloodied used one with heating function. Returned, still waiting for refund. Would never buy direct from them again!
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10 Sept 2023
Verified review
I have not had my order received after a week, no response to email regarding this. Bad service as far as I am concerned.
Will have to keep pressing for delivery of item I have legitimately paid for.
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Answer by meaco.com
11 Sept 2023
Thank you for your review, this has been dealt with, please allow for a week for delivery.
29 Aug 2023
Verified review
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.
20 Jul 2023
Verified review
Absolutely terrible service!
You guys delivered the wrong fan - then said you would send the right fan the next day - I waited in all day and it still didn’t arrive! This is terrible service.
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Answer by meaco.com
20 Jul 2023
Apologies about your experience,
Please note the delivery has been arranged and is out today.
If you need any assistance please contact us.
10 Jul 2023
Verified review
Make sure my items are delivered to my home, not to a shop 5 miles round trip away. I am 86 years old with no way of getting to that shop myself.
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Answer by meaco.com
11 Jul 2023
Thank you for your review & sorry about the courier experience.
Please contact our customer service team if you need any support.
3 Oct 2023
Verified review
I ordered HEPA replacement filters for my dehumidifier 9 working days ago. I have still not received them and have had no contact from company.
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Answer by meaco.com
4 Oct 2023
Sorry about this, I have raised a case to investigate. A team member should be in contact to confirm.
4 Dec 2023
Verified review
Abysmal Customer Service
Wrong goods supplied
Waiting days for an email to be dealt with
Problem still not rectified
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Answer by meaco.com
4 Dec 2023
Our customer service team are now in contact with you to assist. Please keep a lookout for the email.