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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
Product (dehumidifier) very good. Required urgently following a flood. Product promised AM next day but not received until the Monday (ordered Friday). No service from meaco over the weekend (they are closed) and all we got was "not our problem, dpd are responsible ". Not good enough. Meaco promise delivery next day, dpd are working for them not us! Also might have been nice to have the extra £5 for next day AM delivery refunded !
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Answer by meaco.com
8 Mar 2024
Thank you for your review, please contact the seller for any refund queries.
27 Feb 2024
Verified review
Replacement hepa filters are a con and a way to extort more money
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Answer by meaco.com
27 Feb 2024
Thank you for your review. HEPA filters are essential for users who wish to utilise their 2 in 1 dehumidifier, best utilised in springtime when pollen and other airborne allergens begin to make an appearance. Purifying the air is great for those with allergies such as hay fever and other respiratory conditions such as asthma. By capturing 99.75% of particles as small as 0.3 micrometres (μm), a HEPA filter can remove mould spores, pollen, dust, pet dander, dust mites and more from the air helping to reduce symptoms caused by allergies. We hope this provides a better understanding of the use of HEPA filters in a dehumidifier.
11 Feb 2024
Verified review
So far, so good!
We’ve had the Arete 12L for about a week now; our previous Ecoair having given up after about 15 years of good service.
Can I say, delivery was exceptionally fast, thank you, it arrived the next day. Wow.
So far, so good.
Like:
The led display showing the current %rh although I might be becoming slightly obsessed…
It’s as quiet (or noisy) as our previous dehumidifier. We’re glass half-full people.
I have slept with it in my bedroom once and it didn’t keep me awake as it’s a low hum…white noise?
You can turn the lights off so no glow at night.
It’s on castors so it’s easy to roll on hard floors. It’s not a tall thing so even with the handle up you’d not want to be wheeling it very far.
The on-board cord storage. Hurrah!
We do tend to run it in specific rooms rather than leave it running 24/7 as at the first sight or dry weather we open the windows.
So far, so good at extracting litres of water pretty quickly.
My only negative comment is the weight of it, it’s heavy ish for me…it won’t be for others so this a purely personal comment. If you’re planning to leave it on in one place, then not a problem.
Oh, and the castors are hidden in the water tank…it took us a few minutes to work out ‘bucket’ is the water tank and then prise the lid off 😂
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Answer by meaco.com
12 Feb 2024
Thank you for your review.
6 Feb 2024
Verified review
Excellent product with next day delivery.
Excellent service with next day delivery of a product that exceeded our expectations. Our model 25 is extracting a surprisingly large amount of moisture from the air which has been causing bad condensation on windows and mould growth in most of our rooms which we were constantly having to remove. The unit is placed in our hallway and the problem has now been removed from all the rooms and it's a delight to wake up to condensation free windows and no more battling to keep wiping the black mould away. 100% recommended this product and an excellent company for customer service.
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