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meaco.com
Reviews:

1,876 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

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Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com

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23 Jan 2024
 Verified review

Hopefully a good sign!…

Once I managed to catch the item in stock, before it was sold out yet again, the ordering was very simple and delivery very quick and problem free. Hopefully the demand for these products is a good sign of the quality. The dehumidifier worked well on first use, drying laundry.
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Answer by meaco.com
23 Jan 2024
Thank you for your review.
23 Jan 2024
 Verified review
Delivery was fast and ordering easy. Altho the box arrived open and the package was delivered revealing what’s inside… it’s usually not a problem for house deliveries but living in a development it’s not always the best. Still great experience, thank you
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Answer by meaco.com
23 Jan 2024
Thank you for your review.
11 Jan 2024
 Verified review
Ordering, purchase and delivery was very good, the instructions were adequate and I managed to get the dehumidifier working.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
6 Jan 2024
 Verified review

After two weeks use, pretty good so far.

Works well, pleasing design and straight forward controls.
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Answer by meaco.com
8 Jan 2024
Thank you for your review.
23 Jan 2024
 Verified review
I only ordered filters but thay came next day so good 👍
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Answer by meaco.com
26 Jan 2024
Thank you for your review.
12 Jan 2024
 Verified review
Support / after sale does not responds to email
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Answer by meaco.com
16 Jan 2024
Thank you for your review, whereby there is a delay in response please accept our apologies in this busy period, we'll always endeavor to reply as soon as we can.
23 Jan 2024
 Verified review
Prompt delivery, better than the quoted time.
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Answer by meaco.com
26 Jan 2024
Thank you for your review.
23 Jan 2024
 Verified review
Very prompt delivery.
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Answer by meaco.com
23 Jan 2024
Thank you for your review.
5 Jan 2024
 Verified review
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Answer by meaco.com
5 Jan 2024
Thank you for your review.
23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Answer by meaco.com
26 Jan 2024
Thank you for your review, our customer service team will be in contact with you.
11 Jan 2024
 Verified review

Not impressed

The unit is supposed to be an air purifier and dehumidifier. It works well as a dehumidifier but didn’t even come with an air filter, so how does it purify the air! Courier was useless. Came on a different day and left the unit, in retail packaging, on my front door step in plain view of close passing people/traffic. This was both a theft risk and also advertised to everyone that the house was unoccupied. I have 5 different neighbours all within 15 secs walk…
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Answer by meaco.com
11 Jan 2024
Thank you for your review & apologies for the inconvenience caused. A member of the team will be in touch.
8 Jan 2024
 Verified review

Horrendous noise when switched on.

Dehumidifier left to sit for 8 hours. Switched on and horrendous noise. Measured it at 71db. Hopefully it is a faulty unit and Meaco will replace. Called them the next day to inform of issue. Still waiting for a call back from Their technical dept. It’s obviously faulty and should be replaced immediately. If I don’t hear soon I will lodge dispute with PayPal. Otherwise it’s a promising item if it works as others say.
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Answer by meaco.com
9 Jan 2024
Thank you for your review, we have your email and will be looking into this and a member of the team will endeavor to reply.
11 Jan 2024
 Verified review
The dehumidifiers do the job, but they tend not to last more than a couple of years - although admittedly we run the pretty constantly. Spare parts service for replacement water trays was prompt and efficient.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
21 Jan 2024
 Verified review

Very disappointed!!

Unknowingly ordered the wrong item,not realising this I'd opened the bag,after emailing meaco was told I could not return it!! Correctly ordered the correct item and now £29.99 out of pocket.
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Answer by meaco.com
22 Jan 2024
For health and safety reasons this product cannot be returned if the plastic bag around the HEPA filters has been opened.
13 Jan 2024
 Verified review
Delivery of the filter was quick however, the dehumidifier is faulty after just a few months
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Answer by meaco.com
16 Jan 2024
Thank you for your review, you have warranty cover, if you haven't done so, please contact our customer service team.
17 Jan 2024
 Verified review
I ordered last Wednesday with next day delivery! Still a week later not heard a thing
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FF
Felicity F.
WARWICKSHIRE
2 Nov 2023
 Verified review

The product is good and delivery muddled

The product is good and I have no problem with that and look forward to using it.. The delivery was muddled. I booked a next day delivery and the email said that it had been sent with a DPD link to track its progress. The link showed that it had not been received. I rang Meaco and spoke to an advisor who said that I had booked it after 3pm (I had in fact booked it before 3pm) and said it would arrive on Monday. It did arrive that evening much to my surprise, so I was delighted, but somewhat mystified!
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Answer by meaco.com
3 Nov 2023
Thank you for your review & apologies for the issue you faced during transit.
17 Jun 2023
 Verified review

Fantastic fan/air circulator let down by remote.

Quick delivery from Meaco.com. The fan itself is really good, really does shift the air around the room creating a lovely gentle breeze making everyone feel cooler. Very energy efficient DC motor in fan, almost imperceptible energy usage measured on the smart meter after one day. Very quiet operation, just sounds like a strong breeze on higher speeds or eco mode, however my fan has developed a slight rattle/vibration noise when oscillating after one day's use, mildly annoying that sounds like my old conventional fan. Not sure if this is a fault or normal, maybe I'm just being fussy. The remote control for the fan is reasonably well made, but very poor in operation, very limited range, when the fan is oscillating the base (containing the infrared receiver) turns side to side so you have to wait for it to face you before operating the remote and even then it's a bit hit and miss. Quicker to get up and use the control panel on the fan, which kind of defeats the purpose of having a remote , a better quality infrared transmitter and receiver/or receiver location could have been used like the ones used in decent quality TVs etc, instead it's very similar to the remote for my £5 fairy lights, disappointing remote at this price point . I like that the remote can be stowed on the front of the fan, just wish it was actually useable. If you're after a fan that genuinely makes the room feel cooler, is very quiet and costs very little to run thanks to the much more efficient DC motor, then this is it, however if you intend to use the remote regularly or need to operate the fan remotely because of limited mobility etc, I would look elsewhere. Hopefully the remote issues will be fixed in future versions, as this is the fans only real letdown. The pedestal version of this fan has a few extra modes available, it would be nice to see those modes on this version, especially if like me you didn't realise those modes weren't included on this one, not a deal breaker, just confusing. Thanks for reading my review.
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Answer by meaco.com
19 Jun 2023
Thank you for your review.
1 Jun 2023
 Verified review

Product was great, delivery not so much!

Product was great and exactly what I was looking for at a reasonable price. The only issue that I had was the correspondence from Meaco regarding delivery and the actual delivery itself. I ordered the product with next day delivery. I then received an email from Meaco saying that the product was out of stock and would be sent within 10 working days! I wasn't best pleased about that but there was no option to get my money back or query anything, the email just said thanks for your patience! I then received another email saying that email was sent in error but DPD had not collected my parcel so it would be delivered on the Saturday (it was being delivered to a work address and we do not open Saturday's!) I tried to change the collection with DPD but was unable to so ended up having to go to work on my day off to wait for a parcel to be delivered!
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Answer by meaco.com
2 Jun 2023
Thank you for your review. We are very sorry to hear there was a delay with the delivery of your order. We work very hard to get all items dispatched for delivery as quickly as possible and can only apologise there was a delay on this occasion.
7 Nov 2023
 Verified review
Very good and simple to use. The only thing that is a slight negative for me is the fact that it goes into 1 fan mode when the humidity is 15 higher than your set target and so it takes longer to get to your target. I know this is good for energy saving however so there's two ways to look at it. I also wish you could set it to continue into smart dehumidifier mode once it completed laundry mode. Just more flexibility would be cool (but this could create too many options for others and remove the simplicity of the device). Overall the device looks nice and is doing the job that I need it too, nothing complicated about it and I have no regrets. The manual also makes everything clear.
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Answer by meaco.com
8 Nov 2023
Thank you for your review.