meaco.comReviews:
1,886 reviews in the last 12 months7,779 total reviews
Excellent
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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
27 Feb 2024
Verified review
Replacement hepa filters are a con and a way to extort more money
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Answer by meaco.com
27 Feb 2024
Thank you for your review. HEPA filters are essential for users who wish to utilise their 2 in 1 dehumidifier, best utilised in springtime when pollen and other airborne allergens begin to make an appearance. Purifying the air is great for those with allergies such as hay fever and other respiratory conditions such as asthma. By capturing 99.75% of particles as small as 0.3 micrometres (μm), a HEPA filter can remove mould spores, pollen, dust, pet dander, dust mites and more from the air helping to reduce symptoms caused by allergies. We hope this provides a better understanding of the use of HEPA filters in a dehumidifier.
1 Feb 2024
Verified review
Contacted them. Still waiting to use my dehumidifiyer but cant until they reply. No answer or response from they. Extremely dissapointed and annoyed!
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Answer by meaco.com
1 Feb 2024
Thank you for your review, we have tried to reach you by phone. We'll endeavor to reply as soon as possible to your email.
11 Jan 2024
Verified review
Not impressed
The unit is supposed to be an air purifier and dehumidifier. It works well as a dehumidifier but didn’t even come with an air filter, so how does it purify the air!
Courier was useless. Came on a different day and left the unit, in retail packaging, on my front door step in plain view of close passing people/traffic. This was both a theft risk and also advertised to everyone that the house was unoccupied. I have 5 different neighbours all within 15 secs walk…
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Answer by meaco.com
11 Jan 2024
Thank you for your review & apologies for the inconvenience caused. A member of the team will be in touch.
8 Jan 2024
Verified review
Horrendous noise when switched on.
Dehumidifier left to sit for 8 hours. Switched on and horrendous noise. Measured it at 71db. Hopefully it is a faulty unit and Meaco will replace. Called them the next day to inform of issue. Still waiting for a call back from Their technical dept.
It’s obviously faulty and should be replaced immediately. If I don’t hear soon I will lodge dispute with PayPal.
Otherwise it’s a promising item if it works as others say.
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Answer by meaco.com
9 Jan 2024
Thank you for your review, we have your email and will be looking into this and a member of the team will endeavor to reply.
13 Jan 2024
Verified review
Delivery of the filter was quick however, the dehumidifier is faulty after just a few months
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Answer by meaco.com
16 Jan 2024
Thank you for your review, you have warranty cover, if you haven't done so, please contact our customer service team.
17 Jan 2024
Verified review
I ordered last Wednesday with next day delivery! Still a week later not heard a thing
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12 Nov 2023
Verified review
The product was highly rated BUT…..
The product that I wanted was highly rated. However they gladly took payment but didn’t fulfill the order as specified, on contact with “customer service” there was no apology, no explanation or date as to when they would supply the dehumidifier I had paid for. The attitude was appalling so I requested a refund, I was then told it would take time for them to process? Possibly up to 10 days 2 weeks, I instigated a refund through PayPal, so got my money back but then received an email apologising for a delay in dispatching! One half doesn’t know what the other is doing. Definitely Not a Professional Service
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
10 Oct 2023
Verified review
They sold me a dehumidifier which is not fit for purpose as it will not work properly in a garage which has air brick venting. It keeping going when it should cut out +/-3% of 55%. They will not give me a refund but keep asking me to put the unit in another room which is sealed. No point as if it works in my house where there is not damp I would not need the unit. They say on their website not to seal air vents in a garage as it would cause condensation yet they keep emailing saying to seal it up for the unit to work properly. Would never buy from them again.
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Answer by meaco.com
11 Oct 2023
Thank you for your review. Your emails are being replied to and we can get the unit in for inspection when you provide the required details.
25 Apr 2023
Verified review
The wheel holder broke off
One of the wheel holders on my dehumidifier broke off and the wheel fell off. The holders are made out of thin plastic which is not good enough to support the weight of a heavy machine such as Meaco 25L dehumidifier. Meaco's response was that was an accidental damage which was not true. They sent me an email asking me to take some more pictures and maybe they said we'll ask you to send the dehumidifier to us for an inspection. I just gave up. My dehumidifier is under warranty.
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Answer by meaco.com
2 Jun 2023
Thank you for your review.
We are very sorry to hear you had an issue with your dehumidifier purchased from John Lewis in January 2022.
We have not come across this situation before, and have sold thousands of these machines, none of which have had this issue.
A member of our Customer Service Team was in contact with you regarding this, however we unfortunately did not hear back from you.
Anther email was then sent to you and your unit was collected under warranty. Our engineers advised that it was unfortunately unrepairable, and due to this, you were provided with a replacement dehumidifier.
We can only offer our apologies for any inconvenience that might have been caused.
21 Jun 2023
Verified review
Website states a free cover with every 1056 fan. What it does not say is this does not include the 1056p. I have contacted them to ask for a 1056 bag so that the fan will be protected from dust when not in use as the 1056 and 1056p have the same body dimensions. They will not send one. The fan was cheaper elsewhere I only purchased direct because of the offer of the free storage bag. Customer service is poor.
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Answer by meaco.com
22 Jun 2023
Thank you for your review and order.
Our Customer Service Team has been in contact with you regarding your query.
Your order was for a MeacoFan 1056P Pedestal fan. These units do not come with storage bags as there are none available for this model.
It is noted on the website and each product page which fans have the free storage bags, and unfortunately the 1056P Pedestal fan is not one of these fans.
We can only offer our apologies for any confusion that might have been caused.
19 Dec 2023
Verified review
19/12/23 update to review of 17/12/23
The response from Meaco was as expected. Not sure what I have refused or what has been offered to me!! The email from Rosemary certainly didn't offer anything. I would like a refund for this brand new faulty product, which hasn't worked from the day we received it on 1st November and has already been "repaired" by you once; the warranty is worthless!
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Answer by meaco.com
21 Dec 2023
Thank you for your review, our team have collected, inspected and found no fault, if you wish to continue discussing how to get the best use out of your unit please do contact us.
18 Nov 2023
Verified review
Non existent customer service
Delivery driver did not attempt delivery and dropped the parcel off 25miles away.
Multiple emails and phone call have not been responded too within a week.
Very disappointed in Meaco customer service.
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Answer by meaco.com
23 Nov 2023
Thank you for your review. Sorry for the delay in response time, you can also reach us by phone.
22 Sept 2023
Verified review
Abysmal customer service!
I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
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Answer by meaco.com
27 Sept 2023
Apologies for the delay, please call us to get an update on your case if still required.
19 Jul 2023
Verified review
Fan arrived damaged and company told me to superglue it!
Ordered a fan which arrived damaged, reported it immediately and had to wait a few days for a response, their response was to superglue it! How it got through quality control is beyond me as the damaged part was incredibly loose.Tried to arrange an exchange with the collection of the damaged fan to happen on the same day as a new fan but a no from Meaco. The measly 10 refund will cover the glue.
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Answer by meaco.com
20 Jul 2023
Thank you for your review.
Please note that the offer is always there to exchange the faulty product for a new one.
The option of gluing the disc back on some customers have opted to do and we provide a refund for those that prefer this option.
But the choice is always the customers, we will do either.
Please contact us if you wish to discuss.
RW
roy w.
chatham
13 Nov 2023
Verified review
Vague and lacking proactivity
Ordered and paid for next day delivery.
No delivery or despatch.
Chased and given vague mcguffin of ‘data error’.
Later got their generic email blather with yet no expectation of delivery beyond ‘as soon as possible’ and thanking me for my patience. I have no patience with incompetence.
Demanded refund. Bless you paypal.
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
18 Oct 2023
Verified review
Hi, this is more a rating for customer service, although I have to say so far I prefer the ecoair I had previously. Anyway I emailed asking for invoice, got a reply saying my order couldnt be found, I email with order info but havent heard back. i had wanted invoice copy so as to fill in the warranty info
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Answer by meaco.com
19 Oct 2023
Thank you for your review, I have sent the order confirmation just now I hope you received it.
14 Nov 2023
Verified review
We still haven’t received the dehumidifier ordered a week ago next day delivery and ringing both DPD and Meaco hasn’t helped. I don’t know where DPD delivered it and they don’t seem clear either. Wishing I had ordered elsewhere as we have black mould appearing and need one asap.
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24 Sept 2023
Verified review
Poor response to delivery & no price match to then drop their price - farcical
Poor response to delivery, but would not help when the order got mis-delivered. Also wouldn't price match for £20 - but then I bought from a reseller for £20 less - and subsequently saw them drop their price to the same! What a farce.
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Answer by meaco.com
27 Sept 2023
Sorry for your experience, we do not price match in order to win business, we are happy for our products to be sold from our approved resellers. Thank you for your review.
23 Jun 2023
Verified review
Bought New, Received Bloody Used… Literally!
Bought a new Meaco MC 10000 air conditioner without heating function. Received dirty, bloodied used one with heating function. Returned, still waiting for refund. Would never buy direct from them again!
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10 Sept 2023
Verified review
I have not had my order received after a week, no response to email regarding this. Bad service as far as I am concerned.
Will have to keep pressing for delivery of item I have legitimately paid for.
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Answer by meaco.com
11 Sept 2023
Thank you for your review, this has been dealt with, please allow for a week for delivery.