meaco.comReviews:
1,884 reviews in the last 12 months7,779 total reviews
Excellent
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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
22 Sept 2023
Verified review
Abysmal customer service!
I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
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Answer by meaco.com
27 Sept 2023
Apologies for the delay, please call us to get an update on your case if still required.
21 Sept 2023
Verified review
Excellent service, great product. The water container design needs to be improved, difficult for pensioner with Arthritis to extract and empty.
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Answer by meaco.com
21 Sept 2023
Thank you for your review.
TF
T F.
York
18 Sept 2023
Verified review
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Answer by meaco.com
19 Sept 2023
Thank you for your review.
13 Sept 2023
Verified review
Still not received spare part, and no response to email
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Answer by meaco.com
13 Sept 2023
Hi there, thank you for your feedback.
I've been unable to find your email, please check it has been sent to customerservice AT meaco.com
Alternatively please call our team to discuss.
10 Sept 2023
Verified review
I have not had my order received after a week, no response to email regarding this. Bad service as far as I am concerned.
Will have to keep pressing for delivery of item I have legitimately paid for.
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Answer by meaco.com
11 Sept 2023
Thank you for your review, this has been dealt with, please allow for a week for delivery.
29 Aug 2023
Verified review
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.
28 Aug 2023
Verified review
My order has not arrived. I have e mailed Meaco and they have not replied.
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies due to the bank holiday weekend there are delays in response time. I can see your email was sent Thursday, the team are working hard and will endeavor to reply to you as soon as possible. Alternatively you can call our team to discuss.
24 Aug 2023
Verified review
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Answer by meaco.com
24 Aug 2023
Thank you for your review.
DM
David M.
Peterhead
24 Aug 2023
Verified review
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Answer by meaco.com
24 Aug 2023
Thank you for your review.
DS
David S.
London
13 Aug 2023
Verified review
The air conditioning was delivered within one working day
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Answer by meaco.com
16 Aug 2023
Thank you for your review.
8 Aug 2023
Verified review
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Answer by meaco.com
11 Aug 2023
Thank you for your review.
8 Aug 2023
Verified review
Happy with service and products
We love our Meaco dehumidifer/air purifier. For awhile we weren't able to get filters from anywhere, which made me a bit skeptical that we should have purchased a dehumidifier only. Now that filters have restocked and are available again, we are very happy with the difference having a Meaco unit in our house to keep the moisture balanced and musty smells to a minimum. Your website is easy to use, shipping is fast. There is nothing you could improve. I think the filter dilemma is probably related to the current supply issue with all things. Very happy customer!
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Answer by meaco.com
8 Aug 2023
Thank you for your review.
4 Aug 2023
Verified review
Excellent products but expensive.
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Answer by meaco.com
4 Aug 2023
Thank you for your review. We hope the product proves to be worth it.
3 Aug 2023
Verified review
The fan came with a very short lead, needing an extension and the fan does not extend very high but the fan itself ossilates so that does improve matters
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Answer by meaco.com
4 Aug 2023
Thank you for your review. A 1.6m power cable is fairly standard for fans and if you made it any taller it would fall over.
31 Jul 2023
Verified review
Try to cancel this though email didn't even get a reply
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Answer by meaco.com
1 Aug 2023
Hello, apologies again for the delay, pleased to know you found use for your bag regardless.
20 Jul 2023
Verified review
Absolutely terrible service!
You guys delivered the wrong fan - then said you would send the right fan the next day - I waited in all day and it still didn’t arrive! This is terrible service.
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Answer by meaco.com
20 Jul 2023
Apologies about your experience,
Please note the delivery has been arranged and is out today.
If you need any assistance please contact us.
19 Jul 2023
Verified review
Fan arrived damaged and company told me to superglue it!
Ordered a fan which arrived damaged, reported it immediately and had to wait a few days for a response, their response was to superglue it! How it got through quality control is beyond me as the damaged part was incredibly loose.Tried to arrange an exchange with the collection of the damaged fan to happen on the same day as a new fan but a no from Meaco. The measly 10 refund will cover the glue.
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Answer by meaco.com
20 Jul 2023
Thank you for your review.
Please note that the offer is always there to exchange the faulty product for a new one.
The option of gluing the disc back on some customers have opted to do and we provide a refund for those that prefer this option.
But the choice is always the customers, we will do either.
Please contact us if you wish to discuss.
18 Jul 2023
Verified review
website bad.
website bad. Filters too expensive
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Answer by meaco.com
18 Jul 2023
We're sorry to hear about your experience on our website, generally we have positive reviews confirming the ease of use.
The whole filter must be replaced when the ioniser/filter button flashes red – it will do this after 2200 hours of use or if it detects a build up of dust and dirt on the filters. Though they cost quite a bit, it is the performance and reliability of this filter which makes it worth purchasing. If you would like to discuss how we can improve our website please don't hesitate to contact us.
18 Jul 2023
Verified review
I ordered the wrong filters and it was easy to send it back then I ordered the correct ones and they arrived the next day
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Answer by meaco.com
18 Jul 2023
Thank you for your review.
17 Jul 2023
Verified review
Helpful on getting started
Didn’t quite achieve next day delivery, a day later but dehumidifier seems to be working well. Helpful on phone when I rang to get started.
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Answer by meaco.com
18 Jul 2023
Thank you for your review.