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meaco.com
Reviews:

1,955 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

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Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com

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27 Feb 2024
 Verified review
Replacement hepa filters are a con and a way to extort more money
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Answer by meaco.com
27 Feb 2024
Thank you for your review. HEPA filters are essential for users who wish to utilise their 2 in 1 dehumidifier, best utilised in springtime when pollen and other airborne allergens begin to make an appearance. Purifying the air is great for those with allergies such as hay fever and other respiratory conditions such as asthma. By capturing 99.75% of particles as small as 0.3 micrometres (μm), a HEPA filter can remove mould spores, pollen, dust, pet dander, dust mites and more from the air helping to reduce symptoms caused by allergies. We hope this provides a better understanding of the use of HEPA filters in a dehumidifier.
1 Feb 2024
 Verified review
Contacted them. Still waiting to use my dehumidifiyer but cant until they reply. No answer or response from they. Extremely dissapointed and annoyed!
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Answer by meaco.com
1 Feb 2024
Thank you for your review, we have tried to reach you by phone. We'll endeavor to reply as soon as possible to your email.
17 Jan 2024
 Verified review
I ordered last Wednesday with next day delivery! Still a week later not heard a thing
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8 Jan 2024
 Verified review

Horrendous noise when switched on.

Dehumidifier left to sit for 8 hours. Switched on and horrendous noise. Measured it at 71db. Hopefully it is a faulty unit and Meaco will replace. Called them the next day to inform of issue. Still waiting for a call back from Their technical dept. It’s obviously faulty and should be replaced immediately. If I don’t hear soon I will lodge dispute with PayPal. Otherwise it’s a promising item if it works as others say.
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Answer by meaco.com
9 Jan 2024
Thank you for your review, we have your email and will be looking into this and a member of the team will endeavor to reply.
19 Dec 2023
 Verified review
19/12/23 update to review of 17/12/23 The response from Meaco was as expected. Not sure what I have refused or what has been offered to me!! The email from Rosemary certainly didn't offer anything. I would like a refund for this brand new faulty product, which hasn't worked from the day we received it on 1st November and has already been "repaired" by you once; the warranty is worthless!
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Answer by meaco.com
21 Dec 2023
Thank you for your review, our team have collected, inspected and found no fault, if you wish to continue discussing how to get the best use out of your unit please do contact us.
4 Dec 2023
 Verified review
Abysmal Customer Service Wrong goods supplied Waiting days for an email to be dealt with Problem still not rectified
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Answer by meaco.com
4 Dec 2023
Our customer service team are now in contact with you to assist. Please keep a lookout for the email.
18 Nov 2023
 Verified review

Non existent customer service

Delivery driver did not attempt delivery and dropped the parcel off 25miles away. Multiple emails and phone call have not been responded too within a week. Very disappointed in Meaco customer service.
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Answer by meaco.com
23 Nov 2023
Thank you for your review. Sorry for the delay in response time, you can also reach us by phone.
14 Nov 2023
 Verified review
We still haven’t received the dehumidifier ordered a week ago next day delivery and ringing both DPD and Meaco hasn’t helped. I don’t know where DPD delivered it and they don’t seem clear either. Wishing I had ordered elsewhere as we have black mould appearing and need one asap.
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14 Nov 2023
 Verified review
Send parcels with a reliable service as dpd never delivers
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Answer by meaco.com
15 Nov 2023
Thank you for your review & apologies for any inconvenience.
RW
roy w.
chatham
13 Nov 2023
 Verified review

Vague and lacking proactivity

Ordered and paid for next day delivery. No delivery or despatch. Chased and given vague mcguffin of ‘data error’. Later got their generic email blather with yet no expectation of delivery beyond ‘as soon as possible’ and thanking me for my patience. I have no patience with incompetence. Demanded refund. Bless you paypal.
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
12 Nov 2023
 Verified review

The product was highly rated BUT…..

The product that I wanted was highly rated. However they gladly took payment but didn’t fulfill the order as specified, on contact with “customer service” there was no apology, no explanation or date as to when they would supply the dehumidifier I had paid for. The attitude was appalling so I requested a refund, I was then told it would take time for them to process? Possibly up to 10 days 2 weeks, I instigated a refund through PayPal, so got my money back but then received an email apologising for a delay in dispatching! One half doesn’t know what the other is doing. Definitely Not a Professional Service
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
6 Nov 2023
 Verified review
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Answer by meaco.com
6 Nov 2023
Thank you for your review. Please contact our customer service team if you have any further feedback.
28 Oct 2023
 Verified review
They don’t deliver the order but took my money. I am still waiting for my refund, it’s been more than a week.
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Answer by meaco.com
30 Oct 2023
Our accounts team are processing this and is in action, apologies.
10 Oct 2023
 Verified review
They sold me a dehumidifier which is not fit for purpose as it will not work properly in a garage which has air brick venting. It keeping going when it should cut out +/-3% of 55%. They will not give me a refund but keep asking me to put the unit in another room which is sealed. No point as if it works in my house where there is not damp I would not need the unit. They say on their website not to seal air vents in a garage as it would cause condensation yet they keep emailing saying to seal it up for the unit to work properly. Would never buy from them again.
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Answer by meaco.com
11 Oct 2023
Thank you for your review. Your emails are being replied to and we can get the unit in for inspection when you provide the required details.
3 Oct 2023
 Verified review
I ordered HEPA replacement filters for my dehumidifier 9 working days ago. I have still not received them and have had no contact from company.
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Answer by meaco.com
4 Oct 2023
Sorry about this, I have raised a case to investigate. A team member should be in contact to confirm.
24 Sept 2023
 Verified review

Poor response to delivery & no price match to then drop their price - farcical

Poor response to delivery, but would not help when the order got mis-delivered. Also wouldn't price match for £20 - but then I bought from a reseller for £20 less - and subsequently saw them drop their price to the same! What a farce.
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Answer by meaco.com
27 Sept 2023
Sorry for your experience, we do not price match in order to win business, we are happy for our products to be sold from our approved resellers. Thank you for your review.
22 Sept 2023
 Verified review

Abysmal customer service!

I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
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Answer by meaco.com
27 Sept 2023
Apologies for the delay, please call us to get an update on your case if still required.
13 Sept 2023
 Verified review
Still not received spare part, and no response to email
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Answer by meaco.com
13 Sept 2023
Hi there, thank you for your feedback. I've been unable to find your email, please check it has been sent to customerservice AT meaco.com Alternatively please call our team to discuss.
10 Sept 2023
 Verified review
I have not had my order received after a week, no response to email regarding this. Bad service as far as I am concerned. Will have to keep pressing for delivery of item I have legitimately paid for.
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Answer by meaco.com
11 Sept 2023
Thank you for your review, this has been dealt with, please allow for a week for delivery.
29 Aug 2023
 Verified review
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.