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meaco.com
Reviews:

1,955 reviews in the last 12 months7,779 total reviews  

4.85
Excellent

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Top positive review

9 Nov 2023
 Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?

Top negative review

23 Jan 2024
 Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com

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29 Aug 2023
 Verified review
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.
28 Aug 2023
 Verified review
My order has not arrived. I have e mailed Meaco and they have not replied.
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Answer by meaco.com
29 Aug 2023
Thank you for your review, apologies due to the bank holiday weekend there are delays in response time. I can see your email was sent Thursday, the team are working hard and will endeavor to reply to you as soon as possible. Alternatively you can call our team to discuss.
22 Aug 2023
 Verified review
Delivery was quick and convenient. However, this was a replacement for a previous purchase that failed after less than 4 years.
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Answer by meaco.com
24 Aug 2023
Thank you for your review.
31 Jul 2023
 Verified review
Try to cancel this though email didn't even get a reply
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Answer by meaco.com
1 Aug 2023
Hello, apologies again for the delay, pleased to know you found use for your bag regardless.
20 Jul 2023
 Verified review

Absolutely terrible service!

You guys delivered the wrong fan - then said you would send the right fan the next day - I waited in all day and it still didn’t arrive! This is terrible service.
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Answer by meaco.com
20 Jul 2023
Apologies about your experience, Please note the delivery has been arranged and is out today. If you need any assistance please contact us.
19 Jul 2023
 Verified review

Fan arrived damaged and company told me to superglue it!

Ordered a fan which arrived damaged, reported it immediately and had to wait a few days for a response, their response was to superglue it! How it got through quality control is beyond me as the damaged part was incredibly loose.Tried to arrange an exchange with the collection of the damaged fan to happen on the same day as a new fan but a no from Meaco. The measly 10 refund will cover the glue.
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Answer by meaco.com
20 Jul 2023
Thank you for your review. Please note that the offer is always there to exchange the faulty product for a new one. The option of gluing the disc back on some customers have opted to do and we provide a refund for those that prefer this option. But the choice is always the customers, we will do either. Please contact us if you wish to discuss.
18 Jul 2023
 Verified review

website bad.

website bad. Filters too expensive
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Answer by meaco.com
18 Jul 2023
We're sorry to hear about your experience on our website, generally we have positive reviews confirming the ease of use. The whole filter must be replaced when the ioniser/filter button flashes red – it will do this after 2200 hours of use or if it detects a build up of dust and dirt on the filters. Though they cost quite a bit, it is the performance and reliability of this filter which makes it worth purchasing. If you would like to discuss how we can improve our website please don't hesitate to contact us.
13 Jul 2023
 Verified review
Using DPD as courier a VERY BAD IDEA! I was out when they delivered and instead of leaving the filter in a safe place they dropped it off to *their* collection point which was a petrol station two miles away in the next village! Even when my son took the card to collect they asked for a QR code (not everyone has a smart phone) and asked for ID to collect. Worse delivery experience ever :-( Free delivery not worth the time and hassle. Good company and good product let down by appalling courier.
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Answer by meaco.com
14 Jul 2023
Sorry to hear about your courier experience, thank you for your kind review on the product.
10 Jul 2023
 Verified review
Make sure my items are delivered to my home, not to a shop 5 miles round trip away. I am 86 years old with no way of getting to that shop myself.
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Answer by meaco.com
11 Jul 2023
Thank you for your review & sorry about the courier experience. Please contact our customer service team if you need any support.
10 Jul 2023
 Verified review
There was a lot of firms to fill in before I could return my faulty product. Item was dealt with very promptly once returned and was told a report on the machine would be forwarded to me. This has never been received.
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Answer by meaco.com
11 Jul 2023
Thank you for your review & sorry to hear about that. Please contact our customer service team who'd be happy to assist!
23 Jun 2023
 Verified review

Bought New, Received Bloody Used… Literally!

Bought a new Meaco MC 10000 air conditioner without heating function. Received dirty, bloodied used one with heating function. Returned, still waiting for refund. Would never buy direct from them again!
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22 Jun 2023
 Verified review
Still haven't had my order. 6 days late
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Answer by meaco.com
22 Jun 2023
Thank you for your review and apologies for the delay. We are looking into this and will endeavour to update you as soon as possible to resolve the delay. Thank you for your patience.
21 Jun 2023
 Verified review
Website states a free cover with every 1056 fan. What it does not say is this does not include the 1056p. I have contacted them to ask for a 1056 bag so that the fan will be protected from dust when not in use as the 1056 and 1056p have the same body dimensions. They will not send one. The fan was cheaper elsewhere I only purchased direct because of the offer of the free storage bag. Customer service is poor.
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Answer by meaco.com
22 Jun 2023
Thank you for your review and order. Our Customer Service Team has been in contact with you regarding your query. Your order was for a MeacoFan 1056P Pedestal fan. These units do not come with storage bags as there are none available for this model. It is noted on the website and each product page which fans have the free storage bags, and unfortunately the 1056P Pedestal fan is not one of these fans. We can only offer our apologies for any confusion that might have been caused.
20 Jun 2023
 Verified review
The bag for the fan used to be free!
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Answer by meaco.com
22 Jun 2023
Thank you for your review, fan storage bags are provided free of charge (excl. 260c & 1056P) when purchases are made directly via Meaco URL, this is also mentioned in the text of the fans on the website. Apologies for any inconvenience.
12 Jun 2023
 Verified review

Delivery Cost

Was quoted £20 to send some filters to NI, when this is free elsewhere. £20 is acceptable when sending a machine but not for some filters. I contacted customer services regarding this but there was no flexibility shown or acceptance that the charge was excessive. This is an issue which should be reviewed by Meaco (regarding small items) as these items are part of the ongoing customer experience and use of the machines. I'm happy with my machine but think Meaco can really do better in this regard.
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Answer by meaco.com
14 Jun 2023
Thank you for your review.
22 May 2023
 Verified review

Window kit supplied did not fit

Window kit supplied did not, as described, fit the sliding door for our room. It was too short. Advised over phone by Meaco "to use a piece of cardboard"! After not accepting this statement as appropriate for an item costing £299.99 I was sent an additional length of panel for the window kit.
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Answer by meaco.com
23 May 2023
Thank you for your review, apologies for the trouble you faced. Hope it's all sorted now, otherwise please contact our customer service team if there's anything we can do.
21 May 2023
 Verified review
Staff on telephone very poorl
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Answer by meaco.com
23 May 2023
Thank you for your review, sorry to hear about your experience. If there's anything you need support with please contact our customer service team.
12 May 2023
 Verified review
I bought the dehumidifier on 4th and the website said it would be delivered on the 5th. However, the delivery was on the 9th. No place where you can make a complaint.
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Answer by meaco.com
18 May 2023
Hello, Thank you for your review. Apologies about the delivery issue you faced, if you wish to write to us, please contact our customer service team: customerservice AT meaco.com
12 May 2023
 Verified review
Still waiting for the delivery!
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Answer by meaco.com
18 May 2023
Hi there, Apologies for the delay in getting the filter to you. We have despatched your order and should be with you, if not already, this week.
25 Apr 2023
 Verified review

The wheel holder broke off

One of the wheel holders on my dehumidifier broke off and the wheel fell off. The holders are made out of thin plastic which is not good enough to support the weight of a heavy machine such as Meaco 25L dehumidifier. Meaco's response was that was an accidental damage which was not true. They sent me an email asking me to take some more pictures and maybe they said we'll ask you to send the dehumidifier to us for an inspection. I just gave up. My dehumidifier is under warranty.
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Answer by meaco.com
2 Jun 2023
Thank you for your review. We are very sorry to hear you had an issue with your dehumidifier purchased from John Lewis in January 2022. We have not come across this situation before, and have sold thousands of these machines, none of which have had this issue. A member of our Customer Service Team was in contact with you regarding this, however we unfortunately did not hear back from you. Anther email was then sent to you and your unit was collected under warranty. Our engineers advised that it was unfortunately unrepairable, and due to this, you were provided with a replacement dehumidifier. We can only offer our apologies for any inconvenience that might have been caused.