Certificate for laxzo.com

No. X94676FCB01C0A7ADBB957F0618E5B575
 

Approved on
18/11/2013
Valid until
17/11/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for laxzo.com



Good

3.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 60 Trusted Shops reviews collected in the last 12 months.
In total, laxzo.com has already collected 491 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/04/2019
Date of order
08/04/2019
15/04/2019
Order cycling gloves online - only to be told they were not available.
1.00
Very Poor

Date of publication
15/04/2019
Date of order
06/04/2019
15/04/2019
order cancelled by laxzo as not in stock, but web site still shows stock.
tried to phone several times but only ever an answerphone.
1.00
Very Poor

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
To date Laxzo have been 4 or 5 star however this order for a Sturmey Archer Single Speed Freewheel Cog Chrome 1/2"x 3/32" & 1/8" Fixie Bike - Number of Teeth:18T, Width of Teeth:Narrow 3/32" what was delivered in error was as freewheel with the wrong Number of Teeth:16T, & the wrong Width of Teeth: 1/8". An email I sent two days ago has not been responded to yet.
1.00
Very Poor

Date of publication
07/04/2019
Date of order
31/03/2019
07/04/2019
very quick
5.00
Excellent

Date of publication
06/04/2019
Date of order
29/03/2019
06/04/2019
Takes the anxiety out of on line shopping.
5.00
Excellent

Date of publication
01/04/2019
Date of order
25/03/2019
01/04/2019
Failed to send goods on time as they say said payment had not been made. When they discovered that payment had been made and they had made a mistake they promised to send the goods overnight. FOUR DAYS LATER THEY TURNED UP.
2.33
Poor

Date of publication
31/03/2019
Date of order
23/03/2019
31/03/2019
Stock control so bad it took 5 days to say you didn't have a tool bottle Pathetic Sorry But true
1.00
Very Poor

Date of publication
29/03/2019
Date of order
18/03/2019
29/03/2019
poor service did not contact to advise out of stock had to email for refund
1.00
Very Poor

Date of publication
18/03/2019
Date of order
11/03/2019
18/03/2019
Very good supplier
5.00
Excellent

Date of publication
10/03/2019
Date of order
23/02/2019
10/03/2019
Item did not arrive, lots of emails no replies, after two weeks, email says lost in post, refunded money to my account.
1.00
Very Poor

Date of publication
07/03/2019
Date of order
27/02/2019
07/03/2019
Good quality product for a competitive price. A slight delay in delivery but once I phoned and discussed Laxdo resolved the blockage and delivered by 24hr tracked delivery.
Happy with the result. I have shopped here before and will continue to do so.
4.33
Good

Date of publication
25/02/2019
Date of order
17/02/2019
25/02/2019
Good service fast delivery
5.00
Excellent

Date of publication
21/02/2019
Date of order
10/02/2019
21/02/2019
Sent half my order.
They have not responded to any of my emails or messages.
Poor service.
2.00
Poor

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
had no problems at all, products arrived in 4 days (to EU) in great condition
5.00
Excellent

Date of publication
22/01/2019
Date of order
15/01/2019
22/01/2019
Quick delivery. Good price, excellent service as usual. Thanks
5.00
Excellent

Date of publication
11/01/2019
Date of order
28/12/2018
11/01/2019
The trekking number can match better.....
4.00
Good

Date of publication
06/01/2019
Date of order
28/12/2018
06/01/2019
You always deliver what I have ordered on time and at a great price.
I will soon be back for more.
5.00
Excellent

Date of publication
21/12/2018
Date of order
14/12/2018
21/12/2018
All good
5.00
Excellent

Date of publication
13/12/2018
Date of order
06/12/2018
13/12/2018
first class goods and service
5.00
Excellent

Date of publication
12/12/2018
Date of order
05/12/2018
12/12/2018
fast service and good quality
5.00
Excellent

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
You don't have to pay top dollar to get the best service. I paid the lowest market and received the highest all round service. Thanks Laxzo
5.00
Excellent

Date of publication
28/11/2018
Date of order
21/11/2018
28/11/2018
Speedy and efficient service. Good value.
5.00
Excellent

Date of publication
24/11/2018
Date of order
16/11/2018
24/11/2018
Quick delivery, well packed and a good price.
5.00
Excellent

Date of publication
22/11/2018
Date of order
12/11/2018
22/11/2018
Perfect.
5.00
Excellent

Date of publication
22/11/2018
Date of order
15/11/2018
22/11/2018
Good product. Good Price. Quick Delivery. Happy Customer.
5.00
Excellent

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
great price and quick delivery
5.00
Excellent

Date of publication
03/11/2018
Date of order
27/10/2018
03/11/2018
Good fast efficient delivery. Very happy with product and service
5.00
Excellent

Date of publication
31/10/2018
Date of order
23/10/2018
31/10/2018
goods arrived quick but unfortunately bell dome was bent so did not work -as I wanted for a present that weekend no time to get a replacement -luckily i have a workshop vice so managed to bend enough to work -if not perfect. Packaging poor as just bunged in a light jiffy bag -so could have happened in post as easily squashed -better packaging -eg a box -would have protected more
3.00
Fair

Date of publication
03/10/2018
Date of order
25/09/2018
03/10/2018
Quick, reliable service. Recommended.
4.67
Excellent

Date of publication
02/10/2018
Date of order
24/09/2018
02/10/2018
They advertise items they don't have in stocks which is disappointing as a customer. If their customer services had suggested an alternative I would have given some points for CS. They did refund to PayPal promptly.
1.33
Very Poor

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
very quick response and delivery
5.00
Excellent

Date of publication
29/08/2018
Date of order
22/08/2018
29/08/2018
COULD NOT WISH FOR ANY BETTER SERVICE,FROM ORDER TO DELIVERY AND PRODUCTS ARE ALWAYS GOOD AND A GOOD PRICE WHAT MORE COULD YOU WANT
5.00
Excellent

Date of publication
22/08/2018
Date of order
12/08/2018
22/08/2018
Quick delivery, fair price, and good quality as always with Laxzo .....Thanks again :)
5.00
Excellent

Date of publication
16/08/2018
Date of order
02/08/2018
16/08/2018
Thanks for the great product and service
5.00
Excellent

Date of publication
09/08/2018
Date of order
02/08/2018
09/08/2018
Item shown as in stock on their web page. Two days after ordering the order was cancelled as the item was not in stock with no idea when it would be re-stocked.
Even after the cancellation the item was still shown as in stock on their web page. After complaining I was told the item was damaged and could not be shipped. It was not an item easily damaged and I suspect this was a weak excuse (lie?)
1.00
Very Poor

Date of publication
08/08/2018
Date of order
01/08/2018
08/08/2018
Great quality and prompt postage. Will use again. Thank you.
5.00
Excellent

Date of publication
01/08/2018
Date of order
11/07/2018
01/08/2018
didn't send item. didn't answer email. no-one answers the phone. all round useless. I got a refund via paypal.
I'll never bother to deal with them again.
1.00
Very Poor

Date of publication
24/07/2018
Date of order
17/07/2018
24/07/2018
Great product and a great price with fast delivery.
5.00
Excellent

Date of publication
24/07/2018
Date of order
17/07/2018
24/07/2018
Râpido y econòmico
5.00
Excellent

Date of publication
16/07/2018
Date of order
08/07/2018
16/07/2018
they said item was lost in post and gave me an instant refund? i'm not convinced they ever had the item in stock, and they never gave me the opertuntity to order another colour??
1.00
Very Poor

laxzo.com

Online Shop for Bike parts

laxzo.com was certified by Trusted Shops on 18/11/2013.

Discover the wide range of bike parts and accessories

Contact
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
sid@laxzo.com
laxzo.com
Owner
Laxzo LTD
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
Trade register
Companies House 07924199
Authorized representative
S Joseph
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with laxzo.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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