Certificate for laxzo.com

No. X94676FCB01C0A7ADBB957F0618E5B575
 

Approved on
18/11/2013
Valid until
17/11/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for laxzo.com



Good

4.12/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 94 Trusted Shops reviews collected in the last 12 months.
In total, laxzo.com has already collected 444 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/06/2018
Date of order
14/06/2018
21/06/2018
Placed order then nothing. Repeatedly tried to phone, email, no response. If I could leave no stars, that would be more appropriate.
1.00
Very Poor

Date of publication
18/06/2018
Date of order
15/07/2016
18/06/2018
Very satisfied. I will use Laxzo again.
5.00
Excellent

Date of publication
16/06/2018
Date of order
28/05/2018
16/06/2018
Ordered from here based on them saying delivery would be quick and was cheaper than other online shops. BIG MISTAKE Order never arrived, tried calling multiple times but no answer, tried emailing multiple time but no response. Luckily paid via PayPal so raised a claim to get my money back. Would never use this shop again and would advise others to avoid, or at the very least pay via PayPal
1.00
Very Poor

Date of publication
16/06/2018
Date of order
17/05/2018
16/06/2018
First order via ebay was fast and smooth. Second order was directly via their website, I had to chase them after a week of not hearing anything from them. To their credit they responded and delivered soon after.
4.67
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
All quickly despatched Thanks :)
5.00
Excellent

Date of publication
10/06/2018
Date of order
18/05/2018
10/06/2018
Poor customer service.
1.67
Poor

Date of publication
04/06/2018
Date of order
27/05/2018
04/06/2018
Objets conformes et envoi très rapide Merci et à bientôt,
5.00
Excellent

Date of publication
28/05/2018
Date of order
03/05/2018
28/05/2018
I'm very happy with this company. I strongly recommend them. Goods/Delivery/Customer Service are excellent
5.00
Excellent

Date of publication
23/05/2018
Date of order
14/05/2018
23/05/2018
Have waited 10 days for part, still not arrived, have sent 3 emails and received no replies, have rang the phone numbers and they just refer you to a voicemail, I suggest you do not deal with this company
1.00
Very Poor

Date of publication
16/05/2018
Date of order
09/05/2018
16/05/2018
Always happy to make a purchase.
5.00
Excellent

Date of publication
05/05/2018
Date of order
28/04/2018
05/05/2018
All good. No problems. Thank you
5.00
Excellent

Date of publication
04/05/2018
Date of order
27/04/2018
04/05/2018
Delivery a bit slow, emailed them to get eta but no response then part arrived so I’m happy, may have to pay extra if in a hurry to get faster delivery
Thun BB remover perfect, thanks
3.67
Good

Date of publication
26/04/2018
Date of order
08/04/2018
26/04/2018
Good
4.00
Good

Date of publication
13/04/2018
Date of order
06/04/2018
13/04/2018
Arrived quicker than expected. Product as described
5.00
Excellent

Date of publication
20/03/2018
Date of order
12/03/2018
20/03/2018
very good firm to deal with
5.00
Excellent

Date of publication
19/03/2018
Date of order
04/03/2018
19/03/2018
you have cancel my order did not no why poor seller
1.00
Very Poor

Date of publication
27/02/2018
Date of order
20/02/2018
27/02/2018
all items as described
5.00
Excellent

Date of publication
04/02/2018
Date of order
28/01/2018
04/02/2018
Very good only negative was no confirmation of posting,however that may just be something I like as I’m not always st home
5.00
Excellent

Date of publication
03/02/2018
Date of order
21/01/2018
03/02/2018
As it should be.
4.67
Excellent

Date of publication
02/02/2018
Date of order
24/01/2018
02/02/2018
good shops
5.00
Excellent

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
Returned item (postage paid) was refunded promptly and new item received within days.
I would recommend this company
T.H.
5.00
Excellent

Date of publication
13/01/2018
Date of order
18/12/2017
13/01/2018
Very good seller, super good prices and fast shipping.
5.00
Excellent

Date of publication
27/12/2017
Date of order
20/12/2017
27/12/2017
Very pleased with this item and with the service
5.00
Excellent

Date of publication
15/12/2017
Date of order
27/11/2017
15/12/2017
some confusion but all turned out well
4.33
Good

Date of publication
12/12/2017
Date of order
05/12/2017
12/12/2017
I was informed the order had been received but no information when it was despatched or when it was likely to be delivered.
4.00
Good

Date of publication
03/12/2017
Date of order
19/11/2017
03/12/2017
Ok shop
4.00
Good

Date of publication
20/11/2017
Date of order
13/11/2017
20/11/2017
Fast despatch good packaging
5.00
Excellent

Date of publication
19/11/2017
Date of order
03/11/2017
19/11/2017
Products good and very good price. A little long delivery (12 days).
4.33
Good

Date of publication
12/11/2017
Date of order
04/11/2017
12/11/2017
Quick delivery, reasonable cost.
5.00
Excellent

Date of publication
10/11/2017
Date of order
02/11/2017
10/11/2017
Fast despatch of goods
5.00
Excellent

Date of publication
13/10/2017
Date of order
06/10/2017
13/10/2017
Very unprofessional
1.00
Very Poor

laxzo.com replies: 15/11/2017
We are sorry to hear that you had a bad experience with us. Please write us at feedback@laxzo.com to discuss the further.

Date of publication
03/10/2017
Date of order
11/09/2017
03/10/2017
Sadly, the item ordered turned out to be out of stock. Communication from Laxzo was poor and I had to send numerous emails and make two telephone calls before finally Laxzo confirmed the product was no longer available. Eventually a refund was issued so that I can say that all is well that ends well but all in all a very disappointing experience.
2.00
Poor

Date of publication
28/09/2017
Date of order
20/09/2017
28/09/2017
I recommend.
5.00
Excellent

Date of publication
26/09/2017
Date of order
19/09/2017
26/09/2017
Quick delivery good prices
5.00
Excellent

Date of publication
24/09/2017
Date of order
14/09/2017
24/09/2017
Everything good.
5.00
Excellent

Date of publication
24/09/2017
Date of order
09/09/2017
24/09/2017
Item sold a good price and was dispatched quickly. I was sent an email to alert me on the day good were dispatched. Unfortunately the item was delayed by my work's internal mail system but this wasn't down to laxzo. However, if the cost of using other couriers that offer a tracking service doesn't push prices up too much, this might be an area for improvement.
4.00
Good

Date of publication
21/09/2017
Date of order
13/09/2017
21/09/2017
Very fast delivery. Can't fault
5.00
Excellent

Date of publication
20/09/2017
Date of order
09/09/2017
20/09/2017
Great value and excellent customer service.
5.00
Excellent

Date of publication
19/09/2017
Date of order
12/09/2017
19/09/2017
Excellent service, great product at a good price.
5.00
Excellent

Date of publication
19/09/2017
Date of order
04/09/2017
19/09/2017
Excellent service good prompt delivery
5.00
Excellent

laxzo.com

Online Shop for Bike parts

laxzo.com was certified by Trusted Shops on 18/11/2013.

Discover the wide range of bike parts and accessories

Contact
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
sid@laxzo.com
laxzo.com
Owner
Laxzo LTD
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
Trade register
Companies House 07924199
Authorized representative
S Joseph
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with laxzo.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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