Certificate for laxzo.com

No. X94676FCB01C0A7ADBB957F0618E5B575
 

Approved on
18/11/2013
Valid until
17/11/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for laxzo.com



Good

4.16/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 322 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 388 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I'm only gripe with laxzo is their dispatch time usually 3 days after order, need to speed up laxzo most online retailers dispatch next day. You usually have to ask for tracking number too.
3.33
Fair

Would have been higher but delivery delayed or misplaced so late.
3.33
Fair

Thank you.
5.00
Excellent

Affordable prices, fast and easy
4.00
Good

Very satisfied, I will shop again.
5.00
Excellent

Delivery was 3 days delayed.They never answer the phone when I have called them.
2.33
Poor

Good Value
4.33
Good

genuine Shimano pads at a good price with quick delivery. I haven't fitted them yet, but I'm sure they'll improve my braking 100.
Thanks Laxzo.
4.67
Excellent

Swift delivery good customer service exactly what they said it would be and when
5.00
Excellent

excellent prices everytime.
5.00
Excellent

To be honest, I'd never heard of Laxzo until I stumbled across them whilst looking for bike tools on amazon and ebay and I buy a lot of bike components and tools. Was substantially cheaper to buy direct, great service and quick delivery included. Will definitely use again.
5.00
Excellent

Very easy to deal with and great comms . EASY AS
5.00
Excellent

Delivery was a bit slower than other people state but the price was the best and I have enough patience.
4.00
Good

Quick & easy no problems 5
5.00
Excellent

Good prices and pretty good delivery time. Worth a look
4.00
Good

Item came well packaged in about 5 days
5.00
Excellent

Quick service. Cheap as
5.00
Excellent

smooth process thanks
5.00
Excellent

A month later and no goods received. In spite of efforts to resolve non arrival of goods they have shown a complete lack of customer care. Escalated to a claim with paypal. See other reviews on various sites. AVOID.
1.00
Very Poor

laxzo.com replies: 29/07/2017
Thank you for letting us know about your recent experience with us and we are really sorry for the late delivery. We apologize for the inconvenience caused to you. we will look into it to know the reason for the delay and ensure it does not happen again. We value our customers and we want all our customers to have a positive shopping experience with us.

Great prices, great delivery, perfect, many thanks
5.00
Excellent

Good price & Delivered quickly
5.00
Excellent

Wasn't notified that my order had been dispatched. Once I received my expected items I noticed that one was missing. I ordered the 'Zefal Doodad universal pump clip straps'. I received ONE strap. Misleading advertising when by definition STRAPS is a plural term for more than one item.
When contacting customer service I received a half-hearted apology for the 'confusion'. No offer for refund made
1.67
Poor

A good price and quick delivery
5.00
Excellent

Quick response to questions.
4.67
Excellent

Ordered on 18th June, still not delivered by 26th and told wait a few more days. By 2nd July still not arrived and told new parcel would be sent ASAP.
To which further email received 8th July to state items no longer available so cancelling order........ still awaiting refund so had to open PayPal case.....
AVOID AT ALL COSTS
1.00
Very Poor

Despatched on the 22nd June now the 6th July and still not arrived.
Disappointing............ but I've been told another order is on its way, fingers crossed
3.00
Fair

Good price, easy to order, arrived quickly, no problems whatsoever :)
5.00
Excellent

I did not receive the ordered model ... but the lower model Not really serious ... bad taste in my mouth for a 1st order with this shop ...
Very disappointing... now I hope that they will solve this ASAP without making any issue
1.00
Very Poor

Ordered items are correct. Standard shipping duration and on time to Singapore. Didnt communicate much with customer service, so can't comment on that. Overall : thumbs up...will order again.
3.67
Good

Terrible shocking service never using again
1.00
Very Poor

Great product and price to match
5.00
Excellent

My e-mail to the shop below is self-explanatory. Very poor service

"I'm sorry to say that after an almost two week wait, you sent me the (same) wrong item yet again. And it was only posted yesterday despite your assurances I would have it by last weekend.

Please refund my money. I have no interest in ever dealing with your business again. If you send a label, I'll post back the brakes."
1.00
Very Poor

Very prompt and efficient. product as described. Delighted with the service I received. Thank you
5.00
Excellent

Quick delivery. Product as described
5.00
Excellent

Took far too long for delivery and parcel wasn't boxed Or wrapped
1.67
Poor

Goods good
Delivery timely
4.33
Good

Perfect Service .
Fast and very good
5.00
Excellent

Great prices and delivery. Had a problem with a small component but money refunded without a problem. Great customer service.
5.00
Excellent

I bought an Air Zound bicycle horn for my 8yr old son. What a great purchase

We both ride ro school in London 5 miles each way on our road bikes. This air horn works very well and certainly makes other road users and wandering pedestrians pay attention. Can't skim on safety with your children.

Fast delivery of a quality item.

Many thanks.
5.00
Excellent

Shocking delivery
3.00
Fair

laxzo.com

Online Shop for Bike parts

laxzo.com was certified by Trusted Shops on 18/11/2013.

Discover the wide range of bike parts and accessories

Contact
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
joseph@laxzo.com
laxzo.com

Owner
Laxzo LTD
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
Trade register
Companies House 07924199
Authorized representative
S Joseph
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with laxzo.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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