Certificate for laxzo.com

No. X94676FCB01C0A7ADBB957F0618E5B575
 

Approved on
18/11/2013
Valid until
17/11/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for laxzo.com



Good

3.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 49 Trusted Shops reviews collected in the last 12 months.
In total, laxzo.com has already collected 463 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
03/10/2018
Date of order
25/09/2018
03/10/2018
Quick, reliable service. Recommended.
4.67
Excellent

Date of publication
02/10/2018
Date of order
24/09/2018
02/10/2018
They advertise items they don't have in stocks which is disappointing as a customer. If their customer services had suggested an alternative I would have given some points for CS. They did refund to PayPal promptly.
1.33
Very Poor

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
very quick response and delivery
5.00
Excellent

Date of publication
29/08/2018
Date of order
22/08/2018
29/08/2018
COULD NOT WISH FOR ANY BETTER SERVICE,FROM ORDER TO DELIVERY AND PRODUCTS ARE ALWAYS GOOD AND A GOOD PRICE WHAT MORE COULD YOU WANT
5.00
Excellent

Date of publication
22/08/2018
Date of order
12/08/2018
22/08/2018
Quick delivery, fair price, and good quality as always with Laxzo .....Thanks again :)
5.00
Excellent

Date of publication
16/08/2018
Date of order
02/08/2018
16/08/2018
Thanks for the great product and service
5.00
Excellent

Date of publication
09/08/2018
Date of order
02/08/2018
09/08/2018
Item shown as in stock on their web page. Two days after ordering the order was cancelled as the item was not in stock with no idea when it would be re-stocked.
Even after the cancellation the item was still shown as in stock on their web page. After complaining I was told the item was damaged and could not be shipped. It was not an item easily damaged and I suspect this was a weak excuse (lie?)
1.00
Very Poor

Date of publication
08/08/2018
Date of order
01/08/2018
08/08/2018
Great quality and prompt postage. Will use again. Thank you.
5.00
Excellent

Date of publication
01/08/2018
Date of order
11/07/2018
01/08/2018
didn't send item. didn't answer email. no-one answers the phone. all round useless. I got a refund via paypal.
I'll never bother to deal with them again.
1.00
Very Poor

Date of publication
24/07/2018
Date of order
17/07/2018
24/07/2018
Great product and a great price with fast delivery.
5.00
Excellent

Date of publication
24/07/2018
Date of order
17/07/2018
24/07/2018
Râpido y econòmico
5.00
Excellent

Date of publication
16/07/2018
Date of order
08/07/2018
16/07/2018
they said item was lost in post and gave me an instant refund? i'm not convinced they ever had the item in stock, and they never gave me the opertuntity to order another colour??
1.00
Very Poor

Date of publication
14/07/2018
Date of order
29/06/2018
14/07/2018
Unfortunately I cannot give them zero stars. I was sent the wrong item. i have sent two emails requesting information about a refund and I have had no reply. It is not poor service , it is no service. Pathetic
1.67
Poor

Date of publication
14/07/2018
Date of order
07/07/2018
14/07/2018
VERY SATISFIED WITH EVERYTHING ABOUT MY ORDER GOOD PRODUCT ,QUICK DELIVERY ,EXCELLENT SERVICE
5.00
Excellent

Date of publication
14/07/2018
Date of order
06/07/2018
14/07/2018
Economic y rapido
5.00
Excellent

Date of publication
09/07/2018
Date of order
02/07/2018
09/07/2018
do not buy in this store there is no customer service, bad experience, not recommended
1.00
Very Poor

Date of publication
08/07/2018
Date of order
30/06/2018
08/07/2018
Fast Delivery, but expensive price in it. Good quality in item.
5.00
Excellent

Date of publication
06/07/2018
Date of order
03/07/2018
06/07/2018
not respond to email or phone, not buying in this store is a disaster
1.00
Very Poor

Date of publication
29/06/2018
Date of order
21/06/2018
29/06/2018
Excellent goods, excellent prices and excellent service, what more could you ask for?
5.00
Excellent

Date of publication
21/06/2018
Date of order
14/06/2018
21/06/2018
Placed order then nothing. Repeatedly tried to phone, email, no response. If I could leave no stars, that would be more appropriate.
1.00
Very Poor

Date of publication
18/06/2018
Date of order
15/07/2016
18/06/2018
Very satisfied. I will use Laxzo again.
5.00
Excellent

Date of publication
16/06/2018
Date of order
28/05/2018
16/06/2018
Ordered from here based on them saying delivery would be quick and was cheaper than other online shops. BIG MISTAKE Order never arrived, tried calling multiple times but no answer, tried emailing multiple time but no response. Luckily paid via PayPal so raised a claim to get my money back. Would never use this shop again and would advise others to avoid, or at the very least pay via PayPal
1.00
Very Poor

Date of publication
16/06/2018
Date of order
17/05/2018
16/06/2018
First order via ebay was fast and smooth. Second order was directly via their website, I had to chase them after a week of not hearing anything from them. To their credit they responded and delivered soon after.
4.67
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
All quickly despatched Thanks :)
5.00
Excellent

Date of publication
10/06/2018
Date of order
18/05/2018
10/06/2018
Poor customer service.
1.67
Poor

Date of publication
04/06/2018
Date of order
27/05/2018
04/06/2018
Objets conformes et envoi très rapide Merci et à bientôt,
5.00
Excellent

Date of publication
28/05/2018
Date of order
03/05/2018
28/05/2018
I'm very happy with this company. I strongly recommend them. Goods/Delivery/Customer Service are excellent
5.00
Excellent

Date of publication
23/05/2018
Date of order
14/05/2018
23/05/2018
Have waited 10 days for part, still not arrived, have sent 3 emails and received no replies, have rang the phone numbers and they just refer you to a voicemail, I suggest you do not deal with this company
1.00
Very Poor

Date of publication
16/05/2018
Date of order
09/05/2018
16/05/2018
Always happy to make a purchase.
5.00
Excellent

Date of publication
05/05/2018
Date of order
28/04/2018
05/05/2018
All good. No problems. Thank you
5.00
Excellent

Date of publication
04/05/2018
Date of order
27/04/2018
04/05/2018
Delivery a bit slow, emailed them to get eta but no response then part arrived so I’m happy, may have to pay extra if in a hurry to get faster delivery
Thun BB remover perfect, thanks
3.67
Good

Date of publication
26/04/2018
Date of order
08/04/2018
26/04/2018
Good
4.00
Good

Date of publication
13/04/2018
Date of order
06/04/2018
13/04/2018
Arrived quicker than expected. Product as described
5.00
Excellent

Date of publication
20/03/2018
Date of order
12/03/2018
20/03/2018
very good firm to deal with
5.00
Excellent

Date of publication
19/03/2018
Date of order
04/03/2018
19/03/2018
you have cancel my order did not no why poor seller
1.00
Very Poor

Date of publication
27/02/2018
Date of order
20/02/2018
27/02/2018
all items as described
5.00
Excellent

Date of publication
04/02/2018
Date of order
28/01/2018
04/02/2018
Very good only negative was no confirmation of posting,however that may just be something I like as I’m not always st home
5.00
Excellent

Date of publication
03/02/2018
Date of order
21/01/2018
03/02/2018
As it should be.
4.67
Excellent

Date of publication
02/02/2018
Date of order
24/01/2018
02/02/2018
good shops
5.00
Excellent

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
Returned item (postage paid) was refunded promptly and new item received within days.
I would recommend this company
T.H.
5.00
Excellent

laxzo.com

Online Shop for Bike parts

laxzo.com was certified by Trusted Shops on 18/11/2013.

Discover the wide range of bike parts and accessories

Contact
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
sid@laxzo.com
laxzo.com
Owner
Laxzo LTD
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
Trade register
Companies House 07924199
Authorized representative
S Joseph
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with laxzo.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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