Certificate for laxzo.com

No. X94676FCB01C0A7ADBB957F0618E5B575
 

Approved on
18/11/2013
Valid until
17/11/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for laxzo.com



Fair

3.35/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 53 Trusted Shops reviews collected in the last 12 months.
In total, laxzo.com has already collected 516 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/09/2019
Date of order
18/09/2019
25/09/2019
Ordered some bike parts but after 6 days they said the parts had been 'lost in transit' and refunded the money. They still had the parts in stock so why didn't they re-send them? I suspect it is because they had the wrong price on their website.
1.00
Very Poor

Date of publication
17/09/2019
Date of order
02/09/2019
17/09/2019
My puncture repair rubber solution seems to be lost in the post, so I give them 5 stars for contacting me and sending a re-fund. A good company, well done.
5.00
Excellent

Date of publication
11/09/2019
Date of order
30/08/2019
11/09/2019
Appalling experience.

Goods have not arrived, no-one answers phone or replies to e-mail.

AVOID
1.00
Very Poor

Date of publication
02/09/2019
Date of order
26/08/2019
02/09/2019
This is the second order that hasn't been delivered, tried to contact them by email and telephone with no response. Had to get a refund through paypal and looks like i will have to again ,something seriously wrong with this company.
1.00
Very Poor

Date of publication
27/08/2019
Date of order
18/08/2019
27/08/2019
Refunder was effective
4.33
Good

Date of publication
19/08/2019
Date of order
09/08/2019
19/08/2019
I placed an order on 9th august. I havent received it as of 19 th august i have emailed several times and left a voicemail with no response at all .very disappointed in this company.
1.00
Very Poor

Date of publication
14/08/2019
Date of order
30/07/2019
14/08/2019
I placed my order on the 30th July 19 & still haven’t received it & no contact after emailing & calling.
1.00
Very Poor

Date of publication
05/08/2019
Date of order
20/07/2019
05/08/2019
All OK. But took over a week from order to arrival.
3.33
Fair

Date of publication
27/07/2019
Date of order
12/07/2019
27/07/2019
abc.
4.33
Good

Date of publication
22/07/2019
Date of order
14/07/2019
22/07/2019
I ordered my bike eye cycle mirror from laxzo who claimed it was in stock, only to be notified a few days later that it was out of stock and was given a full refund.
So I went to my friendly Halfords store and purchased one.
2.33
Poor

Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
Customer service communication was terrible. They were asking stupid questions like what is your name.... where did you buy this,,,, even though it was all on the purchase order. Took ages to send, but did arrive eventually. Not at all impressed with this They need to employ someone with a little more intelligence
2.67
Fair

Date of publication
09/07/2019
Date of order
16/06/2019
09/07/2019
Deplorable service.

After waiting for ONE MONTH item still had not arrived despite several lies and false promises, so in the end had to threaten this Company with POLICE involvement before i finally received a Full Refund

Wasted a hell of a lot of my time. NEVER AGAIN

AVAOID and save your sanity.
1.00
Very Poor

Date of publication
05/07/2019
Date of order
20/06/2019
05/07/2019
Still waiting on delivery
1.00
Very Poor

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
DO NOT BUY FROM THIS COMPANY. GOOGLE LAXZO REVIEWS BEFORE BUYING ANYTHING. I hadn't received my order, no response to emails sent. No answer on telephone. I have now started a claim via PayPal.
1.00
Very Poor

Date of publication
29/06/2019
Date of order
15/06/2019
29/06/2019
My order from laxzo never arrived. When I contacted them about this they worked out that the item was not is stock and thus had never been processed. They refunded my money immediately, so I can say their customer service was good once I contacted them. It is however not great to not contact customers if their purchased items are not available.
2.00
Poor

Date of publication
28/06/2019
Date of order
13/06/2019
28/06/2019
Do not deal with this Company. So far I have received nothing and they have taken my payment. Luckily it is a small order but I won't let it go. My rating is minus five and I will probably have to contact trading standards to get matters resolved. Hope other potential victims take heed of this warning.
1.00
Very Poor

Date of publication
20/06/2019
Date of order
18/05/2019
20/06/2019
A+++ SELLER
5.00
Excellent

Date of publication
09/06/2019
Date of order
01/06/2019
09/06/2019
Usual Quick Delivery. Good Price. Always good service. Great Shop to Buy from With Great range of products available. Thanks.
5.00
Excellent

Date of publication
30/05/2019
Date of order
23/05/2019
30/05/2019
Advertised product was not actually available. However they did let me know and processed the refund quickly.
3.00
Fair

Date of publication
28/05/2019
Date of order
21/05/2019
28/05/2019
Great
5.00
Excellent

Date of publication
27/05/2019
Date of order
18/05/2019
27/05/2019
Quick delivery at competitive prices recommended.
5.00
Excellent

Date of publication
21/05/2019
Date of order
05/05/2019
21/05/2019
I GAVE 5 STARS FOR THE PRODUCT. i WAS HAPPY WITH IT. MY ONLY CONCERN WAS THE SHIPPING TIME, WITH NO TRACKING NUMBER. POSSIBLY THE COST WAS WHY NO NUMBER WAS ISSUED. ANY WAY THE PRODUCT WAS WHAT I WAS LOOKING FOR AND IT WORKS. THANKS
P.S. I DID NOT CONTACT CUSTOMER SERVICE
4.67
Excellent

Date of publication
08/05/2019
Date of order
02/05/2019
08/05/2019
Order still 'pending' a week on from ordering. No response from the seller when contacted via their website, via email, via Facebook and via telephone (voicemail). I'd like to cancel the order and get my money back please
1.00
Very Poor

Date of publication
07/05/2019
Date of order
27/04/2019
07/05/2019
Great value for money with free delivery. No tracking system for delivery but if you email the customer service for info and timescale. Would use again, no problem.
5.00
Excellent

Date of publication
01/05/2019
Date of order
23/04/2019
01/05/2019
only 4 stars as dispatch date was very slow but no explanation of why two working days before I even got an Email saying dispatch was immanent
4.00
Good

Date of publication
15/04/2019
Date of order
08/04/2019
15/04/2019
Order cycling gloves online - only to be told they were not available.
1.00
Very Poor

Date of publication
15/04/2019
Date of order
06/04/2019
15/04/2019
order cancelled by laxzo as not in stock, but web site still shows stock.
tried to phone several times but only ever an answerphone.
1.00
Very Poor

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
To date Laxzo have been 4 or 5 star however this order for a Sturmey Archer Single Speed Freewheel Cog Chrome 1/2"x 3/32" & 1/8" Fixie Bike - Number of Teeth:18T, Width of Teeth:Narrow 3/32" what was delivered in error was as freewheel with the wrong Number of Teeth:16T, & the wrong Width of Teeth: 1/8". An email I sent two days ago has not been responded to yet.
1.00
Very Poor

Date of publication
07/04/2019
Date of order
31/03/2019
07/04/2019
very quick
5.00
Excellent

Date of publication
06/04/2019
Date of order
29/03/2019
06/04/2019
Takes the anxiety out of on line shopping.
5.00
Excellent

Date of publication
01/04/2019
Date of order
25/03/2019
01/04/2019
Failed to send goods on time as they say said payment had not been made. When they discovered that payment had been made and they had made a mistake they promised to send the goods overnight. FOUR DAYS LATER THEY TURNED UP.
2.33
Poor

Date of publication
31/03/2019
Date of order
23/03/2019
31/03/2019
Stock control so bad it took 5 days to say you didn't have a tool bottle Pathetic Sorry But true
1.00
Very Poor

Date of publication
29/03/2019
Date of order
18/03/2019
29/03/2019
poor service did not contact to advise out of stock had to email for refund
1.00
Very Poor

Date of publication
18/03/2019
Date of order
11/03/2019
18/03/2019
Very good supplier
5.00
Excellent

Date of publication
10/03/2019
Date of order
23/02/2019
10/03/2019
Item did not arrive, lots of emails no replies, after two weeks, email says lost in post, refunded money to my account.
1.00
Very Poor

Date of publication
07/03/2019
Date of order
27/02/2019
07/03/2019
Good quality product for a competitive price. A slight delay in delivery but once I phoned and discussed Laxdo resolved the blockage and delivered by 24hr tracked delivery.
Happy with the result. I have shopped here before and will continue to do so.
4.33
Good

Date of publication
25/02/2019
Date of order
17/02/2019
25/02/2019
Good service fast delivery
5.00
Excellent

Date of publication
21/02/2019
Date of order
10/02/2019
21/02/2019
Sent half my order.
They have not responded to any of my emails or messages.
Poor service.
2.00
Poor

Date of publication
16/02/2019
Date of order
09/02/2019
16/02/2019
had no problems at all, products arrived in 4 days (to EU) in great condition
5.00
Excellent

Date of publication
22/01/2019
Date of order
15/01/2019
22/01/2019
Quick delivery. Good price, excellent service as usual. Thanks
5.00
Excellent

laxzo.com

Online Shop for Bike parts

laxzo.com was certified by Trusted Shops on 18/11/2013.

Discover the wide range of bike parts and accessories

Contact
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
sid@laxzo.com
laxzo.com
Owner
Laxzo LTD
112-114 North Acton Road
NW10 6QH LONDON
United Kingdom
Trade register
Companies House 07924199
Authorized representative
S Joseph
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with laxzo.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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