euro4x4parts.com/en- Logo - reviews

euro4x4parts.com/en
Reviews:

155 reviews in the last 12 months2,521 total reviews  

4.65
Excellent

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Top positive review

9 days ago
 Verified review
Very good pricing, good selections of parts for my 4x4s (1998 HDJ80 and 2003 Pajero) and the shipping was super fast. Order some parts on Thursday and got them on the next Wednesday. (shipping was also cheap at around 18 euros from France to Romania) I highly recommend shopping with them! I will for sure order more parts from euro4x4parts!

Top negative review

26 Sept 2023
 Verified review
Ordered a Aisin clutch. Got a Exedy clutch delivered. No explanation or communication. Very strange.
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Reviews for euro4x4parts.com/en

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14 Mar 2024
 Verified review
No communication in a return case
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9 Mar 2024
 Verified review
Encomenda veio rápida, só acho que os portes de envio de Espanha para Portugal são muito caros.
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Answer by euro4x4parts.com/en
20 hours ago
É ótimo saber que a sua encomenda chegou rapidamente! Lamentamos que os custos de envio de Espanha para Portugal tenham parecido elevados. Agradecemos o seu feedback e vamos considerá-lo no futuro para melhorar a nossa oferta de serviços. Obrigado por partilhar a sua experiência.
2 days ago
 Verified review
the shipment has not arrived yet
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10 Mar 2024
 Verified review
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Answer by euro4x4parts.com/en
20 hours ago
Thanks again for your order and for the 3 stars. Do let us know how we can win those extra 2 stars :-)
26 Sept 2023
 Verified review
Ordered a Aisin clutch. Got a Exedy clutch delivered. No explanation or communication. Very strange.
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28 Jun 2023
 Verified review

Worse company Ive shopped at

They cant speak english. They send wrong parts. And when I pay for express delivery they send it as regular delivery. They dont respond to emails. Been writing to them three times over a 14 day period. You cant call them cause they havent learned english. I cant get a refund. Will never shop there again.
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Answer by euro4x4parts.com/en
7 Jul 2023
Having worked hard over the years to earn our Trusted Shops score of 4.8/5 thanks to the consistently positive reviews from our international clients we are clearly disappointed to see your review. Lets take this opportunity to add some extra detail to clear matters. As regards your intial order, we shipped the thermostat you chose, not the "wrong part". There are actually 4 types of thermostat available for this Jeep Grand Cherokee. Thankfully we provide the full dimensions and opening temperature for each thermostat so as to avoid confusion. When you realised that you had ordered the wrong part you contacted us and rather than asking you to return the thermostat we actually offered to send you the correct thermostat free of charge. We managed to intercept you next web order and popped the free part into the parcel. Unfortunately this intervention led to the parcel being processed as standard delivery rather than express. We hold our hand up to say that this was our mistake and would have liked to have the opportunity to apologize & refund the shipping expense before reading your review. As for contacting us we are clearly baffled. We take messages via the contact forms on the website, via telephone and social networks - we have no trace of a message from you. Our team speak an array of languages. My Swedish speaking colleague has even tried calling to discuss the issues and confirm the refund but to no avail.
30 Aug 2023
 Verified review
The delivery time shown when purchasing the items has expired. I have attempted to contact support multiple times - twice via email, 4 times via phone. No luck, I am yet to receive an answer. The purchase did not come with a parcel tracking code
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Answer by euro4x4parts.com/en
25 Sept 2023
Apologies for inconvenience you've faced and the lapse in communication. Our sales team strive to reply swiftly to all enquiries by phone or by email so clearly something went wrong. Your orders have now been delivered but we'll do our best to do better next time.
29 Aug 2023
 Verified review

Great selection - poor website

Great selection of parts, but the website needs a lot of improvement. Currently have a couple of orders in processing for a while now. Support does not respond, and I need the parts asap...
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Answer by euro4x4parts.com/en
25 Sept 2023
Apologies for inconvenience you've faced and the lapse in communication. Our sales team strive to reply swiftly to all enquiries by phone or by email so clearly something went wrong. Your orders have now been delivered but we'll do our best to do better next time.
17 Nov 2023
 Verified review
Numéro suivi envoi réclamé 8 fois, tickets clots immedtt sans réponse par un foutiste. Eu au tél, il a été d'une arrogance et désagréable incroyable
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DW
Dodo W.
Zuidplas
25 Apr 2023
 Verified review
Unfortunately the part I ordered did not fit. The radiator hose was much to short so couldn’t fix it. Pity!
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Answer by euro4x4parts.com/en
28 Apr 2023
Hi Ed, Sorry to hear there is an issue. Feel free to contact us at welcome@euro4x4parts.com or by phone ​+33 (0) 5 59 45 11 44 so we look into this together.