euro4x4parts.com/en

Reviews:

5 stars!! Thanks

Thanks again for your order.

Thanks Martin

Thanks for the 5 stars!

Having worked hard over the years to earn our Trusted Shops score of 4.8/5 thanks to the consistently positive reviews from our international clients we are clearly disappointed to see your review. Lets take this opportunity to add some extra detail to clear matters. As regards your intial order, we shipped the thermostat you chose, not the "wrong part". There are actually 4 types of thermostat available for this Jeep Grand Cherokee. Thankfully we provide the full dimensions and opening temperature for each thermostat so as to avoid confusion. When you realised that you had ordered the wrong part you contacted us and rather than asking you to return the thermostat we actually offered to send you the correct thermostat free of charge. We managed to intercept you next web order and popped the free part into the parcel. Unfortunately this intervention led to the parcel being processed as standard delivery rather than express. We hold our hand up to say that this was our mistake and would have liked to have the opportunity to apologize & refund the shipping expense before reading your review. As for contacting us we are clearly baffled. We take messages via the contact forms on the website, via telephone and social networks - we have no trace of a message from you. Our team speak an array of languages. My Swedish speaking colleague has even tried calling to discuss the issues and confirm the refund but to no avail.

Apologies for inconvenience you've faced and the lapse in communication. Our sales team strive to reply swiftly to all enquiries by phone or by email so clearly something went wrong. Your orders have now been delivered but we'll do our best to do better next time.

Apologies for inconvenience you've faced and the lapse in communication. Our sales team strive to reply swiftly to all enquiries by phone or by email so clearly something went wrong. Your orders have now been delivered but we'll do our best to do better next time.

Thanks again for your order. Not quite sure why you lack confidence. Febest have a great track record.