downduvet.co.uk reviews | Read 69 downduvet.co.uk reviews

Reviews for downduvet.co.uk

4.74/5.00

Excellent

How is the rating calculated?

14 reviews in the last 12 months

5 stars

86 %

4 stars

7 %

3 stars

7 %

2 stars

0 %

1 star

0 %

69 total reviews

the most relevant positive review

3 months ago

I am delighted with my duvet! It feels as soft and light as a cloud, yet keeps me at the ideal temperature year-round. The quality is truly unmatched by anything else I have seen in the UK, and their customer service is the best I have ever experienced. You can order from this company with 100% confidence that you will be happy and that the highest standards will be met in every single category

the most relevant critical review

3 months ago

DHL contracted Hong Kong Post to deliver the order. A SMS message was sent to recipient indicating delivery was planned in the afternoon Sep 11, however, SMS message was not received as recipient is a senior who does not use SMS. No phone call was made to contact recipient. In the end parcel was left at post office. Recipient who is disable had to take a taxi back & forth to pick up the parcel

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3 months ago

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What other customers say about their experience with downduvet.co.uk

(12)

(1)

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1 month ago

Marian C. from Hong Kong

I bought the Dickenbergh Emsland100% Siberian goose down duvet. it is light, warm and very comfortable, exactly what I was looking for. highly recommended.

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1 month ago

The down pillows and comforter are wonderful-soft, warm and everything I expect from a high quality down product.

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3 months ago

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4 months ago

Sue P. from Jersey

I looked extensively on the internet for a 7tog 100% goose down duvet and had a few options with different company’s. I phoned each company and found Rien at Downduvet to be the best. He is highly efficient and knowledgeable and even suggested I could have the fill weight a little higher if required. I am so pleased I chose this company.The duvet is premium quality, light as a feather and warm.

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4 months ago

Great customer service as the package was wrongly sent to China. The staff reacted quick and help me to redirect back to Macau. The good quality is good. Compare to another brand I brought, it is more comfortable. Consider to buy more!

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1 year ago

Alessandra P. from Hong Kong

Hello, I am Alessandra. Finally the Daune arrived on New Year eve...The outer and inner packaging + the sweets (!) were top standard. The Daune well preserved in its bag. Rien Stierman was a very attentive and caring customer service person. Just 1 point: the whole service would gain if my detailed good specifications would be reproduced on the product tag or the accompanying letter. thank you!

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Answer by downduvet.co.uk

11 months ago

That is a good advice, Allessandra. Not so easy to arrange, since the duvets are sent directly to the customer by our manufacturer most of the time. But we could do that electronically maybe. I will sit and think about your suggestion with the team. Kind regards, Rien

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5 months ago

Edward C. from Alnwick

Communication with Rien was excellent. From order, to delivery in the UK was only 8 working days. The Mecklenburg duvet is everything I had hoped; the quality of the materials and workmanship are truly outstanding. It is warm, comfortable and enables me to get a great night’s sleep. This company offer a truly excellent product, at a great price, and their customer service is just outstanding.

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7 months ago

Patricia B. from Lichfield

I was treated extremely well and would recommend anyone to trust in this company they will deliver exactly what they promise and continue to look after you after delivery. If you want advise contact Rien Stierman who will give you excellent advise

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10 months ago

Caring, helpful, with personal touch. Great quality products. Love my ultra soft pillow..

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8 months ago

Great product selection, timely shipment, prompt customer service. Highly Recommended!

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8 months ago

Very efficient customer service. I'm very pleased with the duvet I've ordered.

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10 months ago

Raoul B. from Paris

Probably the best thing I bought online during the lock-down.

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5 months ago

Christine L. from Zürich

Everything went smoothly, duvet just wonderful

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downduvet.co.ukReviews

: 69Excellent

Reviews for downduvet.co.uk

14 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with downduvet.co.uk

Reviews for downduvet.co.uk

14 reviews in the last 12 months

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