: 77Excellent


Reviews for

16 verified reviews in the last 12 months

77 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

6 months ago 
Having moved to Scotland, our daughter acquired some new furniture from a famous swedish warehouse. It also included some fancy hollow-fibre „duvet“, (well, it looked like one). She found herself freezing to death and got seriously ill. Luckily enough I found downduvet on the internet. From there I opted for the double winter duvet. My daughter is delighted. She likes also to feel some weight; the double duvet appears to be perfectly right. Not to light, nor to heavy. Somewhere in between. The company had made the duvet upon our ordering and took care for its transport to Edinburgh. Absolutely perfect. Impressive. Thanks!
Report review

Show all positive reviews

the most relevant critical review

10 months ago
DHL contracted Hong Kong Post to deliver the order. A SMS message was sent to recipient indicating delivery was planned in the afternoon Sep 11, however, SMS message was not received as recipient is a senior who does not use SMS. No phone call was made to contact recipient. In the end parcel was left at post office. Recipient who is disable had to take a taxi back & forth to pick up the parcel
Report review

Show all critical reviews

Reviews for

Sort by Latest first 
 Verified review
7 months ago
Payment method is good as I can use Apple Pay and the response from your info email is quick. However, shipping is terrible as I have yet to receive the parcel after close to 4 weeks but there is no status update by DHL for more than 2 weeks. Not sure if your company would follow up on outstanding delivery at all.
Report review
Answer by
7 months ago
Dear Larry Chan, The strict corona measures affect parcel delivery. Especially International deliveries to Asian countries like Hong Kong may take longer. We mention this on our website, I'm sorry you didn't notice. However, so far all the parcels we have sent have arrived. And rest assured that we always follow up on outstanding deliveries. Kind regards, Rien Stierman