A specialist duvet and pillow company with a very wide choice of superb, quality products and with in-depth information to help you choose. Customer service is like nothing I have experienced before, so good that I felt embarrassed to take advantage of it. Our 9.0 tog Otto Keller Premium quilt has kept us warm throughout the Southern UK winter without the heaviness of our old 13.5 tog quilt. I shall now be ordering a 4.5 tog quilt for the summer.
Report review
19 Dec 2023
Verified review
Very Helpful
Called them up before I bought the duvet and they were very helpful. Duvet arrived in good time.
Report review
14 Nov 2023
Verified review
I like the duvet choice to choose. If it could be cheaper, it will be nice
Report review
Answer by downduvet.co.uk
24 Nov 2023
Dear Edna,
Thank you for your feedback! I understand your point, and I agree that down duvets can be on the higher end of the price spectrum. We're committed to offering quality products, and we'll certainly consider your suggestion. We appreciate your feedback and hope to continue serving you well.
Best regards, Rien Stierman
Customer satisfaction is the sum of the buying experience and the product + service expected. This is my second time purchasing at Down Duvet and definitely the sum ranks high in the satisfaction scale!!
My request was I believe rather complex : the best duvet, super light, covering just enough during souring summer high temperatures, in a humid subtropical area. The strong expertise and sustained intent to attain customer satisfaction practiced by Mr Rien Stierman, Retail Manager and Customer Service make wonders in retaining customer's loyalty even for the most discerning customers. The right product and a super guidance and service!
I am certainly happy with my purchase.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.