Certificate for Diamond Rocks

No. X8DD68A981CDE344AE126DEF2E8956ECD
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Diamond Rocks



Excellent

4.98/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 97 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 508 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/02/2018
Date of order
14/02/2018
14/02/2018
Fantastic service throughout, I will continue to use myself & also recommend.
My ring which I lots the stone to was fixed with a beautiful replacement stone & back to me by just over a week
5.00
Excellent

Date of publication
11/02/2018
Date of order
09/02/2018
11/02/2018
We not only received a highly personalised service, but it was efficient, value for money and was delivered with a passion We can't recommend Diamond Rocks enough - don't go to the high street to buy your diamond jewellery, go to Diamond Rock
5.00
Excellent

Date of publication
11/02/2018
Date of order
07/02/2018
11/02/2018
The whole experience with Diamond Rocks from start to finish has been absolutely amazing. From discussing the initial ideas, designing the ring through creating the ring in super quick time and delivering it, the customer service and professionalism have been of the highest standard. The end product is absolutely beautiful and my wife adores it. I totally recommend Diamond Rocks. :-)
5.00
Excellent

Date of publication
11/02/2018
Date of order
07/02/2018
11/02/2018
One word - superb There is a genuine interest to deliver exactly what you want. They have surpassed my expectations and left me with a huge smile. Thank you SO much
5.00
Excellent

Date of publication
09/02/2018
Date of order
09/02/2018
09/02/2018
Vineet made everything so easy with his patience and understanding. Would recommend diamond rocks to anyone.
5.00
Excellent

Date of publication
08/02/2018
Date of order
07/02/2018
08/02/2018
My future son in law ordered a ring from Diamond Rocks as a design your own, once it arrived it was totally amazing but we realised my daughter would have preferred the diamond on a different band, Vineet arranged this and also gave me the timings and costs. I would recommend Diamond Rocks to anyone thinking of buying jewellery,the customer service is outstanding- Vineet is a legend.Well done all
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Bought for the third time from Diamond Rocks. This time ear studs. Great quality and price. Highly recommended.
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Wonderful, down to earth, friendly and super helpful advice. Vineet is a pleasure to deal with, the absolute opposite of the hard sell that is so common in other Hatton Garden shops. Throw in the excellent value (best prices by some margin), the ease of designing your own ring from scratch, the "nothing is too much trouble" approach and it has to be experienced.
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Great service and worked with me to find the perfect engagement ring.
5.00
Excellent

Date of publication
02/02/2018
Date of order
02/02/2018
02/02/2018
Outstanding and Excellent service received. Vineet is extremely helpful and so very patient and supportive. Thank you for a top class, professional service. Regards Diane
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
Beautiful craftsmanship Complimented by excellent after care. Highly recommended
5.00
Excellent

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Great customer service from start to finish, wasn't pushy on price and very honest from the start. They don't try to sell you dreams and they will do the best for your budget, i went everywhere and no where was able to match diamond rocks.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
It was a great experience selecting and choosing both the ring and the stone with Vineet. We looked at a number of excellent stones and Vineet explained the key areas to examine. Vineet was very helpful providing me with options around my budget and explaining areas we could make savings all whilst being open to my requirements. All in all a great experience and my fiance is very happy :)
5.00
Excellent

Date of publication
23/12/2017
Date of order
23/12/2017
23/12/2017
Thank you all so much I am totally overwhelmed by my engagement and wedding ring. Cannot recommend highly enough Following an upsetting burglary Vineet was more than reassuring and upfront with the way insurance company works. Managed to get an amazing engagement and wedding ring made and I’m so pleased I will be back x amazing service and did upmost to get it done within 2 weeks x
5.00
Excellent

Date of publication
21/12/2017
Date of order
21/12/2017
21/12/2017
Excellent customer service
5.00
Excellent

Date of publication
20/12/2017
Date of order
20/12/2017
20/12/2017
Absolutely great product and service Vineet was fantastic and I cannot praise this company enough
5.00
Excellent

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
I could not have been to a better establishment to purchase jewellery. Vineet was absolutely brilliant, so helpful and caring that I got just what I needed.

The prices are fantastic, the customer service is second to none.

My Fiance was over the moon.

Thank you Vineet
5.00
Excellent

Date of publication
15/12/2017
Date of order
15/12/2017
15/12/2017
Vineet gave good advice and did not pressure us to buy. Very good value rings.
5.00
Excellent

Date of publication
15/12/2017
Date of order
15/12/2017
15/12/2017
Fast, effieent and good value. Thanks Vineet
5.00
Excellent

Date of publication
12/12/2017
Date of order
16/11/2017
12/12/2017
Excellent service helping to choose a diamond and setting. They really went above and beyond on every aspect.
5.00
Excellent

Date of publication
09/12/2017
Date of order
16/11/2017
09/12/2017
Great firm and always guaranteed personal service from Vineet
5.00
Excellent

Date of publication
26/11/2017
Date of order
16/11/2017
26/11/2017
Vineet was so nice and helpful to help me to design my dream engagement ring. the price was also great compared to other jewellery around UK especially Hatton Garden after visited a few other shops around. Vineet gave me so many great advise from his profession point of view. as one of my lifetime experience, the deal with Vineet was great and I am really happy with my purchase. Highly recommend
5.00
Excellent

Date of publication
24/11/2017
Date of order
16/11/2017
24/11/2017
Everything was perfect and Vineet went above and beyond to accommodate my needs.
5.00
Excellent

Date of publication
20/11/2017
Date of order
16/11/2017
20/11/2017
Amazing Great service and good people.
5.00
Excellent

Date of publication
19/11/2017
Date of order
16/11/2017
19/11/2017
excellent customer service, vineet really listened to our needs and requirements, all round first class service.
5.00
Excellent

Date of publication
17/11/2017
Date of order
16/11/2017
17/11/2017
I brought a ring good quality one. Prized reasonably well. Same day delivered. really worth to visit this place before you go any high street place. You get much cheaper. If you order a IF clarity stone from this shop online you get much cheaper.
4.33
Good

Date of publication
17/11/2017
Date of order
16/11/2017
17/11/2017
Beautiful jewellery, quality service
5.00
Excellent

Date of publication
17/11/2017
Date of order
16/11/2017
17/11/2017
Great service provided by Diamond Rocks to remake my lost engagement ring. They were very flexible, ring got made quite quickly and the result is stunning, looks even better than the original
Definitely recommend.
4.67
Excellent

Date of publication
17/11/2017
Date of order
16/11/2017
17/11/2017
Very good advice, great product.
4.67
Excellent

Date of publication
17/11/2017
Date of order
16/11/2017
17/11/2017
Brilliant and speedy service very pleased
5.00
Excellent

Date of publication
10/11/2017
Date of order
19/10/2017
10/11/2017
Excellent - couldn't recommend Vineet and Amy more, they made the process so easy and they were always there to help :)

Thanks Rebecca
5.00
Excellent

Date of publication
28/10/2017
Date of order
19/10/2017
28/10/2017
Vin was great as usual
5.00
Excellent

Date of publication
20/10/2017
Date of order
20/10/2017
20/10/2017
Quite simply the best place in town to buy your jewellery. Vineet is fantastic in terms of providing the personal touch with helping to understand your requirements. Give him a vague idea of what you are after and how much you are looking to spend and you will not be disappointed with the result. Quality of product was fantastic and whole experience was just as I would expect
5.00
Excellent

Date of publication
20/10/2017
Date of order
19/10/2017
20/10/2017
Diamond Rocks have consistently supplied me with the best advice and service and everything I have ordered has been of the highest standard of workmanship.
5.00
Excellent

Date of publication
20/10/2017
Date of order
19/10/2017
20/10/2017
Very helpful from start to finish Highly recommended
5.00
Excellent

Date of publication
20/10/2017
Date of order
19/10/2017
20/10/2017
Excellent experience, a quality product and a great price. All along the process communication was excellent as well. Would definitely recommend.
5.00
Excellent

Date of publication
18/10/2017
Date of order
18/10/2017
18/10/2017
I was looking for an engagement ring for my fiance (male) which i found very hard to source.The people at Diamond Rocks were amazing and together we designed a bespoke beautiful mans engagement ring which my partner loves.The quality and finish was excellent .I worked with Vineet on the team who was knowledgeable, informative and extremely helpful.I would definitely recommend this Company 5stars.
5.00
Excellent

Date of publication
14/10/2017
Date of order
11/10/2017
14/10/2017
Wonderfully efficient service.
5.00
Excellent

Date of publication
12/10/2017
Date of order
12/10/2017
12/10/2017
Vineet was extremely helpful during the manufacture of an engagement ring. He offers a service above and beyond what is expected and was available to discuss things at times that suited me. Great price, great product and great service.
5.00
Excellent

Date of publication
10/10/2017
Date of order
04/10/2017
10/10/2017
I spoke to Vineet at Diamond Rocks when purchasing both engagement and wedding rings for my Fiancé. Vineet was very professional, filled me with confidence and listened to my requirements before advising me on my options. The rings were great value for money, saved almost 40 compared to retail stores. I was also provided with a GIA certificate, shown the diamond serial number. 5 recommended.
5.00
Excellent

Diamond Rocks customer reviews

Diamond Rocks

Diamond Rocks was certified by Trusted Shops on 01/08/2013.

Contact
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
info@diamondrocks.co.uk
Diamond Rocks

Owner
Diamond Rocks
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
Authorized representative
Vineet Khandelwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Diamond Rocks in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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