Certificate for Diamond Rocks

No. X8DD68A981CDE344AE126DEF2E8956ECD
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Diamond Rocks



Excellent

4.98/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 83 Trusted Shops reviews collected in the last 12 months.
In total, Diamond Rocks has already collected 527 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Personalised experience from start to finish cannot fault it
5.00
Excellent

Date of publication
08/06/2018
Date of order
08/06/2018
08/06/2018
Diamond Rocks and Vineet were brilliant and the product was fantastic. My girlfriend loved her ring Would definitely recommend
5.00
Excellent

Date of publication
08/06/2018
Date of order
08/06/2018
08/06/2018
We have purchased both my engagement ring and both our wedding rings from diamond rocks and both times were extremely satisfied. They have excellent customer services, we have been able to contact them through their website, by phone and email with almost instant replies. We loved that we could customise my engagement ring. Excellent company to work with. Thank you
5.00
Excellent

Date of publication
08/06/2018
Date of order
27/04/2018
08/06/2018
I can't recommend Diamond Rocks enough - and not just because my girlfriend said Yes Vineet provided an excellent personal service that saw my ideas for the ring transformed into a lovely piece of jewellery for a reasonable price. With his wealth of experience and knowledge had some great ideas to make it special. We just have to plan the wedding now.
5.00
Excellent

Date of publication
18/05/2018
Date of order
27/04/2018
18/05/2018
Excellent customer service. Would recommend to anyone
5.00
Excellent

Date of publication
14/05/2018
Date of order
27/04/2018
14/05/2018
Professional, efficient, perfect

I recommend Vineet to absolutely anyone, his service was phenomenal and makes you feel at ease. He explains everything clearly and in a manner that is not confusing. He also is not imposing and allows you time to reflect and provides amazing customer service
5.00
Excellent

Date of publication
10/05/2018
Date of order
27/04/2018
10/05/2018
Extremely pleased with the service provided by Diamond Rocks. Staff was knowledgeable, friendly and very helpful. I would strongly recommend this shop to anyone (uk based or international buyer) interested in buying a good quality, fair priced piece of jewelley and receive honest advice and support throughout the entire process.
5.00
Excellent

Date of publication
27/04/2018
Date of order
27/04/2018
27/04/2018
Vinny was knowledgable and personable. Couldn’t have asked for more
5.00
Excellent

Date of publication
27/04/2018
Date of order
27/04/2018
27/04/2018
My latest order was processed with all the efficiency I have come to expect from Vineet and the workshop team.
5.00
Excellent

Date of publication
28/03/2018
Date of order
28/03/2018
28/03/2018
Diamond Rocks is an excellent organisation. Start to finish - absolutely fantastic with regards to service, selection and offerings. Communication is very clear and concise, they worked within my budget and crafted a piece that is even more spectacular than I ever imagined could be designed. I shall definitely be recommending them to friends and family - in addition to returning for my own pieces
5.00
Excellent

Date of publication
26/03/2018
Date of order
26/03/2018
26/03/2018
Vineet demonstrates all the traits you would hope for when dealing with such important decisions. Great customer service and goes above and beyond to make sure you're happy. Highly recommended their quality product and service.
5.00
Excellent

Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
Wouldn’t hesitate to recommend Diamond Rocks. Fantastic and friendly service, my ring was resized, repaired and returned looking better than when I bought it. Thank you so much
5.00
Excellent

Date of publication
23/03/2018
Date of order
13/03/2018
23/03/2018
Vineet was fantastic from start to finish and I would highly recommend.
5.00
Excellent

Date of publication
22/03/2018
Date of order
13/03/2018
22/03/2018
I was a bit skeptical initially as the price offered was much lower compared to the market. Excellent customer service. Vineet was extremely helpful and went out of his way to guide me on the best GIA stone. He is very prompt in responding to calls / emails. Very flexible and not pushy like other sales people are. Got a free ring re-size done as well. Highly recommended.
5.00
Excellent

Date of publication
13/03/2018
Date of order
13/03/2018
13/03/2018
I was given first class service, any contact was very courteous and helpful
The product I received is of excellent quality, and my wife is delighted with it
5.00
Excellent

Date of publication
13/03/2018
Date of order
13/03/2018
13/03/2018
Great and quick service
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
As a customer from abroad, I was very cautious when buying diamond jewelry online across the Europe. When I contacted Diamond Rocks regarding bespoke engagement ring, I was provided with exceptional services throughout the whole process and on every level customer can experience. Since then, Diamond Rocks is always my place to go when it comes to buying diamond jewelry and maintenance. Thank you
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
Bought engagement ring, Vineet was very helpful throughout, they made a ring from my design and the end product was perfect
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
Excellent service throughout both purchases. Vineet did all he could to help with both my engagement ring and earrings. Thank you
5.00
Excellent

Date of publication
14/02/2018
Date of order
14/02/2018
14/02/2018
Fantastic service throughout, I will continue to use myself & also recommend.
My ring which I lots the stone to was fixed with a beautiful replacement stone & back to me by just over a week
5.00
Excellent

Date of publication
11/02/2018
Date of order
09/02/2018
11/02/2018
We not only received a highly personalised service, but it was efficient, value for money and was delivered with a passion We can't recommend Diamond Rocks enough - don't go to the high street to buy your diamond jewellery, go to Diamond Rock
5.00
Excellent

Date of publication
11/02/2018
Date of order
07/02/2018
11/02/2018
The whole experience with Diamond Rocks from start to finish has been absolutely amazing. From discussing the initial ideas, designing the ring through creating the ring in super quick time and delivering it, the customer service and professionalism have been of the highest standard. The end product is absolutely beautiful and my wife adores it. I totally recommend Diamond Rocks. :-)
5.00
Excellent

Date of publication
11/02/2018
Date of order
07/02/2018
11/02/2018
One word - superb There is a genuine interest to deliver exactly what you want. They have surpassed my expectations and left me with a huge smile. Thank you SO much
5.00
Excellent

Date of publication
09/02/2018
Date of order
09/02/2018
09/02/2018
Vineet made everything so easy with his patience and understanding. Would recommend diamond rocks to anyone.
5.00
Excellent

Date of publication
08/02/2018
Date of order
07/02/2018
08/02/2018
My future son in law ordered a ring from Diamond Rocks as a design your own, once it arrived it was totally amazing but we realised my daughter would have preferred the diamond on a different band, Vineet arranged this and also gave me the timings and costs. I would recommend Diamond Rocks to anyone thinking of buying jewellery,the customer service is outstanding- Vineet is a legend.Well done all
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Bought for the third time from Diamond Rocks. This time ear studs. Great quality and price. Highly recommended.
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Wonderful, down to earth, friendly and super helpful advice. Vineet is a pleasure to deal with, the absolute opposite of the hard sell that is so common in other Hatton Garden shops. Throw in the excellent value (best prices by some margin), the ease of designing your own ring from scratch, the "nothing is too much trouble" approach and it has to be experienced.
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Great service and worked with me to find the perfect engagement ring.
5.00
Excellent

Date of publication
02/02/2018
Date of order
02/02/2018
02/02/2018
Outstanding and Excellent service received. Vineet is extremely helpful and so very patient and supportive. Thank you for a top class, professional service. Regards Diane
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
Beautiful craftsmanship Complimented by excellent after care. Highly recommended
5.00
Excellent

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Great customer service from start to finish, wasn't pushy on price and very honest from the start. They don't try to sell you dreams and they will do the best for your budget, i went everywhere and no where was able to match diamond rocks.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
It was a great experience selecting and choosing both the ring and the stone with Vineet. We looked at a number of excellent stones and Vineet explained the key areas to examine. Vineet was very helpful providing me with options around my budget and explaining areas we could make savings all whilst being open to my requirements. All in all a great experience and my fiance is very happy :)
5.00
Excellent

Date of publication
23/12/2017
Date of order
23/12/2017
23/12/2017
Thank you all so much I am totally overwhelmed by my engagement and wedding ring. Cannot recommend highly enough Following an upsetting burglary Vineet was more than reassuring and upfront with the way insurance company works. Managed to get an amazing engagement and wedding ring made and I’m so pleased I will be back x amazing service and did upmost to get it done within 2 weeks x
5.00
Excellent

Date of publication
21/12/2017
Date of order
21/12/2017
21/12/2017
Excellent customer service
5.00
Excellent

Date of publication
20/12/2017
Date of order
20/12/2017
20/12/2017
Absolutely great product and service Vineet was fantastic and I cannot praise this company enough
5.00
Excellent

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
I could not have been to a better establishment to purchase jewellery. Vineet was absolutely brilliant, so helpful and caring that I got just what I needed.

The prices are fantastic, the customer service is second to none.

My Fiance was over the moon.

Thank you Vineet
5.00
Excellent

Date of publication
15/12/2017
Date of order
15/12/2017
15/12/2017
Vineet gave good advice and did not pressure us to buy. Very good value rings.
5.00
Excellent

Date of publication
15/12/2017
Date of order
15/12/2017
15/12/2017
Fast, effieent and good value. Thanks Vineet
5.00
Excellent

Date of publication
12/12/2017
Date of order
16/11/2017
12/12/2017
Excellent service helping to choose a diamond and setting. They really went above and beyond on every aspect.
5.00
Excellent

Date of publication
09/12/2017
Date of order
16/11/2017
09/12/2017
Great firm and always guaranteed personal service from Vineet
5.00
Excellent

Diamond Rocks customer reviews

Diamond Rocks

Diamond Rocks was certified by Trusted Shops on 01/08/2013.

Contact
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
info@diamondrocks.co.uk
Diamond Rocks
Owner
Diamond Rocks
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
Authorized representative
Vineet Khandelwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Diamond Rocks in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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