Certificate for Diamond Rocks

No. X8DD68A981CDE344AE126DEF2E8956ECD
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Diamond Rocks



Excellent

4.97/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 112 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 428 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great
5.00
Excellent

Great service. Ring looks amazing, delivered within ageeded timescale.
5.00
Excellent

For starters, the ring I purchased from Diamond Rocks was amazing (she said yes). The diamond is beautiful and was chosen between a couple of others. Great value. The consultation was top notch, with complete honesty and flexibility. The office is highly secure, in the heart of Hatton Garden, giving you a very prestigious feel. Recommending to anyone and everyone I know thinking of proposing
5.00
Excellent

Great service from start to finish I came across the website online. After speaking with an online advisor with the specifications, I received an email with relevant stones and rings I wanted. I then arranged a time slot to view the stone in London, the stone was perfect and the ring was made in 2 weeks. The ring came with recorded delivery and was perfect I couldn't ask for anymore
5.00
Excellent

There is no need for me to look elsewhere when I want to place an order. The craftsmanship is superb and a great deal of care and attention goes into satisfying the client's wishes.
5.00
Excellent

Super service at a good price.
We saw Vineet in London, where upon he was both patient and generous with his time as we designed our aquamarine engagement ring. A very open and transparent process for what became a bespoke ring. Four weeks later we picked up the ring and was delighted with the final product :D 5/5
5.00
Excellent

Communications excellent from ordering to delivery, item beautifully crafted and beyond our expectations. Highly recommended.
5.00
Excellent

Excellent workmanship, speedy return and personal, friendly customer service. Trusted them completely.
5.00
Excellent

Lovely to use in person.
5.00
Excellent

I got recommended by a colleague and couldn't be more happier. As I'm in a office Monday to Friday most of our conversation happened via email, Vinny is very responsive and always willing to help. He explained everything to do with Diamonds but more importantly they have several+ years of experience within this industry. My ring was hand made and was beautiful. Would & have recommended to all.
5.00
Excellent

Vineet provided an excellent service from start to finish. Having originally expected to low ball my budget to deal with the inevitable upselling, I then had to increase it as Vineet showed me only what was in budget Quality of stones was excellent and the end product was exactly what I was looking for. Vineet managed to make what could have been a very painful experience into an enjoyable one
5.00
Excellent

I am so so impressed with this company (in particular Vineet) and the service I have received from start to finish.
Vineet is always available at any time of the day He is very prompt at responding and his knowledge in this field is excellent.
I highly recommend him and I will for sure be returning to purchase wedding bands.
Thank you for a stress free, seamless and fast purchase.
5.00
Excellent

Communication for when item has been posted would have made it five stars.
4.67
Excellent

Information given by Vineet was informative and helpful and applied no pressure for a sale. The whole experience was pleasurable.
4.67
Excellent

The ring is beautiful and Vineet was lovely to deal with
5.00
Excellent

The service provided by Diamond Rocks was brilliant from start to finish. We gave them a very specific criteria in relation to the bespoke platinum double halo ring that we wanted and we needed it all done within 2 weeks Diamond Rocks were great in that they have produced an amazing ring and all within the required timescale. I can't recommend Vineet highly enough
5.00
Excellent

Outstanding support and guidance provided throughout the whole process from selecting our rings to keeping us regularly update with the progress and ready for our ceremony at short notice.

We are both overwhelmed with the superb finish to our rings which made our precise occasion extra special.

Highly recommended jeweller and will certainly be purchasing my future jewellery from Diamond Roc
5.00
Excellent

Fantastic service. Diamond rocks walk you through the entire procsss step by step. Clear and helpful information. No hard sell. When making a huge purchase like this on something you know nothing about it really helps having a team you can trust. Diamond rocks - diamond service.
5.00
Excellent

Fantastic service
5.00
Excellent

Always a great service from Diamond Rocks, this was my second time back. Vineet and the team go out of their way to make sure your requirements are met. Would highly recommend. A
5.00
Excellent

Cannot recommend enough First class service, top quality ring - very happy mrs Service from Vineet was second to none Will 100 be returning for our wedding bands Thank you so much :)
5.00
Excellent

Diamond Rocks must have a vast collection of beautiful rocks but the real gem is Vineet, who really make the viewing and purchase most enjoyable.
5.00
Excellent

Thanks to Vineet , I now have one incredibly happy fiance I didn't know where to start, but Vineet was always on hand to help. I would recommend diamond rocks to anyone looking for the perfect ring.
5.00
Excellent

Very helpful customer contact and advice. Item available sooner than expected and of very good quality. Happy to recommend this company and their products.
5.00
Excellent

The service at Diamond Rocks was by far the best in Hatton Garden and I would highly recommend this shop. Vineet the owner of the business goes out of his way to help and give you the best buying experience possible. I wouldn't buy from anyone else now.
5.00
Excellent

Excellent service and support during the whole process. Would recommend Diamond Rocks and Vineet to anyone. I compared multiple retailers throughout the World before choosing Diamond Rocks and was not disappointment.
5.00
Excellent

Absolutely thrilled with my perfect ring

I didn't like the ring that my fiance proposed with and then spent a full month researching in to ring styles and criteria (cut, clarity etc). I ordered several samples from other merchants and kept being disappointed. I began losing hope, having looked across 50+ sites. But then I stumbled upon this 'last option' and I truly love it
4.33
Good

I cannot recommend my experience with Diamond Rocks highly enough Vineet was extremely helpful and knowledgeable over the phone, talking me through each step of the process and my numerous questions with great detail and in a non-pressurised way. I also found Vineet and Diamond Rocks extremely accommodating regarding delivery dates and sourcing diamonds of a greater spec for the same price
5.00
Excellent

Great experience with Vineet from Diamond Rocks. I was kept informed throughout the process and am very happy with the result
5.00
Excellent

I am thrilled with my custom ring. I was very anxious about spending so much without seeing the ring beforehand, but this was the only way I was going to get the exact design I wanted. However, the virtual images were very true. In reality, it's more beautiful than I could have ever imagined.
5.00
Excellent

Vineet and the team at Diamond Rocks where fantastic. The engagement ring and it's diamond are absolutely stunning. My Fiancé was speechless and said Yes making me a very happy man
Thanks Vineet, we'll be back for the wedding bands
5.00
Excellent

I dealt with Vineet who was helpful, knowledgeable and genuine. He didnt try to sell me anything, just presented the facts and let me make my own decision, even advising me on what to look out for if I dealt with other companies. In the end I didn't even need to look elsewhere as the first session convinced me that there was no other place to go Very highly recommended
5.00
Excellent

Vineet was amazing. Super trustworthy and transparent. He helped me make the ring that made her day. Taught me all there is to know about buying and making a ring so I felt in control and knew what I was paying for. Also - much cheaper than the shops
5.00
Excellent

Excellent service and advice, prompt turn around in the time advised and great service on a slight re-size for my fiance finger. All round, highly recommend.
5.00
Excellent

Quality product and great service.
5.00
Excellent

Amazing service from day one Vineet was very thorough in everything and not once did I feel under pressure to buy or make an instant decision. He was professional and very friendly. His knowledge and variety of rings was a no brainer for me.

In short, 10/10 I’ll definitely be back for the wedding bands and I highly recommend Diamond Rocks to everyone Thanks Vineet
5.00
Excellent

Very much satisfied with everything. Will use them again.
5.00
Excellent

The pieces I have ordered from Diamond Rocks have always been finished to a very high standard. Because they are custom-made, I have had to liaise with Vineet over design and materials. He has always been extremely helpful and enthusiastic. i like to visit the premises to discuss anything with him and also to collect the finished items which are always beautifully boxed.
5.00
Excellent

Quick replies from customer service, delivery as indicated, nice custom engagement ring. Would use again (but hopefully won't have to :p)
5.00
Excellent

Amazing service with pressure at all. The most amazing ring, which my fiancée is in love with
5.00
Excellent

Diamond Rocks customer reviews

Diamond Rocks

Diamond Rocks was certified by Trusted Shops on 01/08/2013.

Contact
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
info@diamondrocks.co.uk
Diamond Rocks

Owner
Diamond Rocks
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
Authorized representative
Vineet Khandelwal
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Diamond Rocks in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.