Certificate for Diamond Rocks

No. X8DD68A981CDE344AE126DEF2E8956ECD
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Diamond Rocks



Excellent

4.98/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 82 Trusted Shops reviews collected in the last 12 months.
In total, Diamond Rocks has already collected 590 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/02/2019
Date of order
16/01/2019
19/02/2019
Fantastic service from Vineet and his production team. The product was faultless and I am grateful for his advice and service.
5.00
Excellent

Date of publication
19/02/2019
Date of order
06/02/2019
19/02/2019
Vineet helped me throughout the process of choosing what my fiancée refers to as a the most beautiful ring ever.
Before making the purchase I had contacted Vineet 12 months in advance to kick off discussions, and what stood out for me beyond the leading customer service was the consultative approach he took in guiding me through the process; something you wouldn't get with others. Highly recommen
5.00
Excellent

Date of publication
17/02/2019
Date of order
21/01/2019
17/02/2019
Great personal touch including providing detailed explanations to any questions.
4.67
Excellent

Date of publication
13/02/2019
Date of order
26/12/2018
13/02/2019
I definitely recommend Diamond Rocks.
Vineet and his team are committed to providing an excellent customer service.
I had to return the ring that I bought as it was not what my wife had in mind, however, nothing was too difficult to Vineet, he was very understanding and helped me with the purchase of another ring.
Top service
5.00
Excellent

Date of publication
07/02/2019
Date of order
06/02/2019
07/02/2019
Excellent service
5.00
Excellent

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
Excellent service couldn’t fault them
5.00
Excellent

Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
We cannot recommend Diamond Rocks more highly.
In finding the right item, the approach is patient, honest and collaborative - not hard sell or at all pushy. Vineet is a pro - he knows his trade enabling you to make informed choices. He genuinely wants to get it right. This is now a third purchase where we would not want to buy from anywhere/one else. Vineet has always just got it exactly right.
5.00
Excellent

Date of publication
30/01/2019
Date of order
30/01/2019
30/01/2019
Excellent customer service, quality of the ring was absolutely fantastic
5.00
Excellent

Date of publication
23/01/2019
Date of order
21/01/2019
23/01/2019
Vineet is very knowledgeable about jewellery and diamonds, but he is also a very good at understanding people. In just a few questions he listened and understood my needs and concerns, my budget and a little about my partner. He swiftly picked out a few items from his HUGE collection of jewellery and stones and took the time explain why they were right for us. He got it Can’t recommend enough
5.00
Excellent

Date of publication
21/01/2019
Date of order
21/01/2019
21/01/2019
It is a pleasure to do business with Vineet, you can trust everything he says. Even when my wife accudentky damaged her ring Vineet was there to help.

Thanks again.

Andrew
5.00
Excellent

Date of publication
17/01/2019
Date of order
16/01/2019
17/01/2019
The service I received was fantastic and I cannot recommend Vineet highly enough. Right from the start Vineet was amazing and really took the time and effort to understand exactly what I was looking for. He was always available, extremely patient and helped me choose the most perfect diamond that my fiancée couldn't be happier with. We will definitely be purchasing our wedding rings from Vineet
5.00
Excellent

Date of publication
17/01/2019
Date of order
16/01/2019
17/01/2019
They were incredibly helpful and I would recommend - Vineet Khandewal helped me sort out an issue with my online order and the wedding rings we've ordered are just perfect - great quality and great value.
5.00
Excellent

Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
Always a pleasure to do business with them. They have made my wife very happy with her rings. And if my wife is happy that’s all that matters to me
Cheers guys and girls
5.00
Excellent

Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
Vineet is a wonderful point of contact - knowledgeable, charming and eager to please, sourcing really excellent jewellery at very good prices. Very highly recommended.
5.00
Excellent

Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
Fantastic service and even got a response on Christmas Day to offer to replace the ring as I had bought the wrong size. Great service and quality product.
5.00
Excellent

Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
Have used previously with great service and the same superb service was provided this time as well.
Great price, great products and prompt delivery.
5.00
Excellent

Date of publication
16/01/2019
Date of order
26/12/2018
16/01/2019
Great quality and excelent service, Vineet was very helpful and delivery was fast. I would definitely recommend Diamond Rocks.
5.00
Excellent

Date of publication
04/01/2019
Date of order
04/01/2019
04/01/2019
No words to describe Diamond Rock's service. Besides de wonderful job done on the ring, which was done to perfection, Vineet care and openness to deal with such a short time to put it all together was something out of this world.
I could not recommend more their services.
Even living on the other side of the world, I will always make sure to consult and buy fine jewelry from this man
5.00
Excellent

Date of publication
30/12/2018
Date of order
26/12/2018
30/12/2018
Vineet couldn’t have been more helpful, he made sure we got exactly what we wanted and that it would be delivered in time Absolutely love it and can’t recommend them enough
5.00
Excellent

Date of publication
27/12/2018
Date of order
26/12/2018
27/12/2018
I can’t fault the overall experience with Diamond rocks.
Helpful, clear and quick
Highly recommended
5.00
Excellent

Date of publication
26/12/2018
Date of order
26/12/2018
26/12/2018
Really nice people to deal with and do recommend them to others. And will be going back for more items
5.00
Excellent

Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
Felt at ease all the way though the process and Vineet helped me every step of the way. I didn’t really know what I was looking for and he was very consultative and gave me some great ideas. I would seriously recommend Diamond Rocks to anybody looking for help and guidance on engagement rings.
5.00
Excellent

Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
Very reliable and reassuring. Great value
5.00
Excellent

Date of publication
17/11/2018
Date of order
17/11/2018
17/11/2018
Vineet was amazing from start to finish when dealing with my queries and making sure I get the diamond that was within my price range etc. Can not thank him enough, I am so pleased with it. So happy.
5.00
Excellent

Date of publication
16/11/2018
Date of order
14/11/2018
16/11/2018
Quality service, Vineet help me design exactly What I visualized in my head. Took his time to go through a variety of options with me. Doesn't try to just sell anything to you like a lot of other places. Highly recommended
5.00
Excellent

Date of publication
13/11/2018
Date of order
13/11/2018
13/11/2018
Can't recommend Diamond Rocks and Vineet enough. We went in with one sort of ring in mind and eventually due to Vineet's knowledge and expertise got a ring in a style we hadn't even thought about- it's absolutely beautiful.
5.00
Excellent

Date of publication
08/11/2018
Date of order
08/11/2018
08/11/2018
An absolute pleasure to work with Vineet on sourcing and designing the engagement ring for my fiance. He was diligent and informative throughout our meetings and always honest with his advice. Most importantly he listened to our needs and tailored his service to provide us with the perfect ring. I am so glad we have used Diamond Rocks. We know we can rely on them and will certainly be back
5.00
Excellent

Date of publication
06/11/2018
Date of order
06/11/2018
06/11/2018
Vineet has been absolutely amazing We’d highly recommend The most beautiful engagement ring and the best customer service Thank you Ryan & Sian
5.00
Excellent

Date of publication
06/11/2018
Date of order
06/11/2018
06/11/2018
Excellent Service from Vineet. We chose both the engagement ring and wedding bands on the same day, with a very particular and bespoke design. The end products exceeded our expectations and we were pleased with how much of our detail was retained. We tried several shops in the area beforehand but were provided so much more value for our money at Diamond Rocks. Thanks Vineet and Diamond Rocks
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
Excellent is an understatement, Vineet offered exceptional service and delivered a bespoke ring to perfection. Highly recommend Diamond Rocks.
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
A - We was guided throughout the whole process and nothing was too much to ask from Diamond Rocks. Would highly recommend to anyone and I will certainly be returning in the future.
5.00
Excellent

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
Patient and understanding and a great knowledge on all things ring, and also engagemen Vineet, who I dealt with,was honest, easy going,and after a good chat and he knew where I was coming from, good company. All part of the service some may say but he was one step further than that. I received a lovely ring with a perfect finish. Nerves and anxiety all put to rest and my partner loved it.
5.00
Excellent

Date of publication
11/10/2018
Date of order
11/10/2018
11/10/2018
very pleased with the enagagement ring they replaced for me
5.00
Excellent

Date of publication
02/10/2018
Date of order
12/09/2018
02/10/2018
Vineet and the team at Diamond Rocks provide exemplary service. Initially brought in to fulfill an insurance claim for fine jewellery. My wife and I continued to purchase more pieces of jewellery including bespoke pieces of the highest quality. I highly recommend Diamond Rocks as what’s best about shopping along Hatton Gardens.
5.00
Excellent

Date of publication
01/10/2018
Date of order
22/08/2018
01/10/2018
Diamond Rocks went above and beyond to design the perfect engagement ring for my fiance. They took my budget into consideration and were generally very helpful. I look forward to working with them again
5.00
Excellent

Date of publication
26/09/2018
Date of order
12/09/2018
26/09/2018
What a fantastic service. I didnt give them enough time to make my bespoke ring
But these guys honestly surprised me very much with their excellent job.
Never been happier when i saw the ring right on time before my engagement.
Will recommend them to everybody.
5.00
Excellent

Date of publication
25/09/2018
Date of order
12/09/2018
25/09/2018
Excellent service and professionalism. Felt very comfortable throughout the selection process. Got offered a variety of options, and didn't feel rushed at all. And best bit was that there was no hard sell. Very professional. I will certainly be going back and would highly recommend them.
5.00
Excellent

Date of publication
15/09/2018
Date of order
12/09/2018
15/09/2018
Why doesn’t this allow me to give 10 stars Because that’s what this is worth. My hubby & I not only purchased but repolished our wedding rings at Diamond Rocks and we are ecstatic with the level of excellent service and craftsmanship that has been provided by these guys. Thank you - Diamond Rocks. I am so impressed that I always recommend them to everyone I know. You guys ROCK Sej & Bhav
5.00
Excellent

Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
I was very impressed with the help and advice I received re a bespoke sapphire pendant and the finished product was so beautiful. A very happy customer. Linda
5.00
Excellent

Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
Used Diamond Rocks on several occasions over the last 5 years . They never disappoint and are never pushy . Great service and would highly recommend .
5.00
Excellent

Diamond Rocks customer reviews

Diamond Rocks

Diamond Rocks was certified by Trusted Shops on 01/08/2013.

Contact
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
info@diamondrocks.co.uk
Diamond Rocks
Owner
Diamond Rocks
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
Authorized representative
Vineet Khandelwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Diamond Rocks in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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