Certificate for Diamond Rocks

No. X8DD68A981CDE344AE126DEF2E8956ECD
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Diamond Rocks



Excellent

4.98/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 112 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 455 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I am absolutely over the moon with my diamond ring from Diamond Rocks. Vineet pinpointed exactly the ring style and stone I was looking for and has created the perfect ring, that is completely bespoke Communication throughout the design phase and customer service right through to delivery and after care has been exceptional. I will be returning and have already been recommending Diamond Rocks.
5.00
Excellent

Vineet and team were very accommodating, and great to deal with. Have used them before and would do again.
5.00
Excellent

Excellent selection great value for money first class service would recommend to anyone looking for quality ring at the right price.
Thanks Vineet for all your assistance.
5.00
Excellent

Vineet got my wedding bands sorted at a great price. 2nd time I have used him. Would definately recommended. Customer service is impeccable
5.00
Excellent

Excellent service. Would not hesitate recommending you.
5.00
Excellent

Great service and advise, will 100 come back
5.00
Excellent

Great service from Vineet, including answering numerous questions around the selection of diamonds The experience of buying the engagement ring was so positive that we've recently gone back for the wedding rings.
5.00
Excellent

Vineet was extremely helpful, patient and informative. He made me feel secure that I was getting value for money, while keeping the process of buying wedding rings special and exciting.
5.00
Excellent

Fantastic service from start to finish. Vineet was extremely knowledgeable and helpful. I can't recommend Diamond Rocks highly enough
5.00
Excellent

Excellent quality and service, I would happily recommend Diamond Rocks. Vineet was a huge help throughout the process, and a very nice guy to deal with I will be back at some point for the wedding rings
5.00
Excellent

I didn't buy from a shop, or a vendor. I felt like I bought from a friend.
5.00
Excellent

Diamond Rocks are the epitome of customer service and excellent quality with a great choice of products. Vineet was so patient, helpful and took care and time to understand what me and my husband were looking for. The diamond rings I purchased are absolutely fabulous and a perfect fit. I would highly recommend Vineet and his company to family and friends and anyone who asked Thank you so much
5.00
Excellent

I wanted to personally thank you for your top class extremely professional service. You have been so very patient and understanding with my order throughout. I absolutely love my ring. I will leave feedback at a later time on the website and I will certainly recommend Diamond Rocks to friends and family.
5.00
Excellent

Outstanding service, prices and quality. From day one, I bought my fiancé's engagement ring at diamond rocks and knew we would be back to buy our wedding rings. We have recommended friends and family. I wouldnt even bother looking anywhere else they are a waste of time and you won't get better then diamond rocks.
5.00
Excellent

Very pleased with support given before purchase and with final product. Beautiful, well cut diamond.
5.00
Excellent

Great personal service, very friendly and helpful. I would thoroughly recommend.
5.00
Excellent

Such a great experience - very helpful, knowledgeable and made us the most beautiful wedding rings
5.00
Excellent

Flawless service, no pressure, told me how it was and just gave me the facts
5.00
Excellent

Brilliant service and very patient.. I went back and forth with my design and Vineet was always happy to help and gave great support to help to get my perfect ring Very happy Highly recommend.
5.00
Excellent

Outstanding workmanship, immensely proud of the finish to our wedding rings. We are both extremely happy with our rings and has exceeded our expectations.

This will make our wedding a very special day. We are looking forward to the moment when we place the rings on each others finger.

Highly recommend Diamond Rocks to make your occasion extra special
5.00
Excellent

I have now bought 3 rings from Vineet. I went back the second and third time because the after service Vineet has provided is second to none. For example, my wife damaged her engagement ring and Vineet was immediately accessible and sorted it out without fuss, making sure the ring looked good as new. Highly recommended
5.00
Excellent

Vineet was recommended to me by my family, who have always used Diamond Rocks for their engagement and wedding rings. I can understand why, his service was excellent, he guided me through the process and understood which type of ring I required. A very pleasant person and as a result of his expertise and help I ended up with a beautiful engagement ring for my fiance.

I highly recommend Vineet.
5.00
Excellent

I purchased a beautiful engagement ring for my now fiancé through Diamond Rocks. The shop and the customer support before and after purchasing is just phenomenal. I have honestly experienced one of the best customer services in my life. Vineet who should I specifically mention supported even answered questions over the weekend. I am a very happy customer and I am recommending to all my friends TY
5.00
Excellent

Vineet was recommended to me by my brother. I came in and spoke to him and I could not be happier with the professional level of service I received from him. I had an idea on what engagement ring I wanted but wasn't completely clued up so he talked me through every step of the way so I would like to thank him for that. He is a credit to diamond rocks.
5.00
Excellent

Really lovely customer service
5.00
Excellent

Absolutely superb throughout the whole time. Very easy point of contact if you had any questions. Highly recommended
5.00
Excellent

Vineet and the rest of the team at Diamond Rocks were fantastic throughout the whole process of buying an engagement ring. Always honest, helpful and friendly with quick service to match. The website is also brilliant. I was recommended Diamond Rocks by a friend and haven't stopped recommending them to other friends since Couldn't recommend them more
5.00
Excellent

Great
5.00
Excellent

Great service. Ring looks amazing, delivered within ageeded timescale.
5.00
Excellent

For starters, the ring I purchased from Diamond Rocks was amazing (she said yes). The diamond is beautiful and was chosen between a couple of others. Great value. The consultation was top notch, with complete honesty and flexibility. The office is highly secure, in the heart of Hatton Garden, giving you a very prestigious feel. Recommending to anyone and everyone I know thinking of proposing
5.00
Excellent

Great service from start to finish I came across the website online. After speaking with an online advisor with the specifications, I received an email with relevant stones and rings I wanted. I then arranged a time slot to view the stone in London, the stone was perfect and the ring was made in 2 weeks. The ring came with recorded delivery and was perfect I couldn't ask for anymore
5.00
Excellent

There is no need for me to look elsewhere when I want to place an order. The craftsmanship is superb and a great deal of care and attention goes into satisfying the client's wishes.
5.00
Excellent

Super service at a good price.
We saw Vineet in London, where upon he was both patient and generous with his time as we designed our aquamarine engagement ring. A very open and transparent process for what became a bespoke ring. Four weeks later we picked up the ring and was delighted with the final product :D 5/5
5.00
Excellent

Communications excellent from ordering to delivery, item beautifully crafted and beyond our expectations. Highly recommended.
5.00
Excellent

Excellent workmanship, speedy return and personal, friendly customer service. Trusted them completely.
5.00
Excellent

Lovely to use in person.
5.00
Excellent

I got recommended by a colleague and couldn't be more happier. As I'm in a office Monday to Friday most of our conversation happened via email, Vinny is very responsive and always willing to help. He explained everything to do with Diamonds but more importantly they have several+ years of experience within this industry. My ring was hand made and was beautiful. Would & have recommended to all.
5.00
Excellent

Vineet provided an excellent service from start to finish. Having originally expected to low ball my budget to deal with the inevitable upselling, I then had to increase it as Vineet showed me only what was in budget Quality of stones was excellent and the end product was exactly what I was looking for. Vineet managed to make what could have been a very painful experience into an enjoyable one
5.00
Excellent

I am so so impressed with this company (in particular Vineet) and the service I have received from start to finish.
Vineet is always available at any time of the day He is very prompt at responding and his knowledge in this field is excellent.
I highly recommend him and I will for sure be returning to purchase wedding bands.
Thank you for a stress free, seamless and fast purchase.
5.00
Excellent

Communication for when item has been posted would have made it five stars.
4.67
Excellent

Diamond Rocks customer reviews

Diamond Rocks

Diamond Rocks was certified by Trusted Shops on 01/08/2013.

Contact
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
info@diamondrocks.co.uk
Diamond Rocks

Owner
Diamond Rocks
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
Authorized representative
Vineet Khandelwal
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Diamond Rocks in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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