Certificate for evaneos.co.uk

No. X89CB31ADFFBC36E0A1AA92D1BF6DA87B
 

Approved on
23/06/2016
Valid until
22/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for evaneos.co.uk



Excellent

4.83/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 54 Trusted Shops reviews collected in the last 12 months.
In total, evaneos.co.uk has already collected 122 reviews.

Customer reviews

   
Date of publication
16/07/2018
Data is not available
16/07/2018
review posted on-line
5.00
Excellent

Date of publication
06/07/2018
Data is not available
06/07/2018
Prompt response. Responsive to our wishes. Great value for money.
5.00
Excellent

Date of publication
15/06/2018
Data is not available
15/06/2018
Our experience was exceptional and were very happy with our choice. We had a very good comfort level that the company representative was available at any time and were checking up on us directly or with our hotels to ensure we were satisfied and were no issues.
Over all we had no complaint.
5.00
Excellent

Date of publication
15/06/2018
Data is not available
15/06/2018
My Brazilian agent arranged a 10 day tour for 11 people. It was like clock work. Every airport transfer, every daily guide, every hotel, and every tourist attraction she suggested was PERFECT. They have satellite offices all over the world. I have already recommended their company to our travel headquarters.
5.00
Excellent

Date of publication
21/05/2018
Data is not available
21/05/2018
All expectations were fulfilled.Responses were fast and clear. Price reasonable. We are satisfied.
5.00
Excellent

Date of publication
11/05/2018
Data is not available
11/05/2018
Travelled in five South and Central American countries using Evaneous. Never a dull moment, extremely well organised by enthusiastic travel agents who just want you to enjoy yourself. Much better than expected and even a change of plan caused no problems for them. Great value for money. Will certainly be back for more in another part of the world.
5.00
Excellent

Date of publication
11/05/2018
Data is not available
11/05/2018
Our contact in Evaneos did all to fullfill our whishes. All logisticts worked up to 100
Ni delats or problems due to Evaneos
5.00
Excellent

Date of publication
02/05/2018
Data is not available
02/05/2018
The help I received from evaneos was outstanding. Because of very bad weather in UK all of my original booking arrangements came to nought. However, Gunnar's Agency works wonders to get all of my itineraries back on line and I was able to pick up my original holiday exactly just a few weeks later. Five star service all round, very well done
5.00
Excellent

Date of publication
20/04/2018
Data is not available
20/04/2018
Organisation, programme, quality of hotels and guided tours and price - the whole experience was excellent
5.00
Excellent

Date of publication
28/03/2018
Data is not available
28/03/2018
Good system.
5.00
Excellent

Date of publication
24/03/2018
Data is not available
24/03/2018
Absolutely the best tour company I have worked with. Our agent, Elisabeth, went above and beyond, to make our trip exactly what we wanted in Colombia.
All the activities guides were delightful, knowledgeable and fun. The hotels were
excellent in all aspects and the travel arrangements between the towns and cities couldn't have been better.
Thank you Evaneos for a fantastic trip.
5.00
Excellent

Date of publication
23/03/2018
Data is not available
23/03/2018
Excellent service from the agents in the various countries we visited. Only reason for four stars is that not all the local agents provide the same level of service. Tried to book through Evaneous Argentina but they refused to do airport transfers unless we booked hotel accommodation through them, so we had to look elsewhere. Where we used Evaneous they were brilliant.
4.00
Good

Date of publication
22/03/2018
Data is not available
22/03/2018
We have planned several trips via Evaneos. I would have given a 5 rating but have found the agents service quite variable though never bad. When problems in the booking process have arisen the customer service has been prompt and efficient. I will use them again without hesitation.
4.00
Good

Date of publication
09/03/2018
Data is not available
09/03/2018
Excellent service
5.00
Excellent

Date of publication
08/03/2018
Data is not available
08/03/2018
A very good, efficient service with a very well planned itinerary and superb guides.
5.00
Excellent

Date of publication
07/03/2018
Data is not available
07/03/2018
Excellent service from local agent provided by Evaneos. The whole trip to Vietnam was extremely enjoyable and went without a hitch from start to finish. On this basis I am happy to recommend Evaneos.
5.00
Excellent

Date of publication
20/02/2018
Data is not available
20/02/2018
I couldn't have asked for a better trip in Norway Anne booked the most incredible itinerary, which allowed me to see places I wouldn't have discovered on my own. If you're thinking about visiting Norway and want to explore the country from top to bottom, you have to give Evaneos a try
5.00
Excellent

Date of publication
05/02/2018
Data is not available
05/02/2018
Our Indian Evaneos trip all came together absolutely perfectly. Not one hitch or glitch. The guides were knowledgeable and chatty. The drivers were good and one was superb. The hotels were comfortable, each with its own character. We cannot fault any of it.
5.00
Excellent

Date of publication
19/01/2018
Data is not available
19/01/2018
I want to say Evaneos is an individual plan-based tour company, meaning Evaneos' staff will work with you to tailor all your needs (transportation, lodgings, sightseeing etc) & answer questions you might have. Evaneos uses local staffs so they're very knowledgeable, meaning go right ahead discuss your plan with this local agent & they will "guide"you of what to do/ see. I like this concept.Awesome
5.00
Excellent

Date of publication
09/01/2018
Data is not available
09/01/2018
Very happy with the organizer of our trip "Tshering". He was very pleasant and highly professional. All services were delivered to a high standard. I would use the same firm again
5.00
Excellent

Date of publication
13/12/2017
Data is not available
13/12/2017
We spent 5 days in Iceland at Sunna Guesthouse in an apt which enabled us to relax with privacy, prepare meals when we wanted and not be on top of each other. We enjoyed being in a neighborhood within walking distance to sights. Our activities included soaking in the Secret Lagoon, an Icelandic dinner and successful hunt for Northern Lights; a Game of Thrones tour led by an actor who performed in
5.00
Excellent

Date of publication
13/12/2017
Data is not available
13/12/2017
Provided customised holiday of lifetime trip to New Zealand via local tour agency and managed payments securely.
5.00
Excellent

Date of publication
11/12/2017
Data is not available
11/12/2017
Great company They customized our trip to our tastes and desires so well Will recommend them highly to all our friends and family
5.00
Excellent

Date of publication
04/12/2017
Data is not available
04/12/2017
excellent concept of a international organisation using local companies to organise everything. Our trip was perfectly organised and the agents very responsive at all times, even calling during our trip to ensure everything is ok.
5.00
Excellent

Date of publication
29/11/2017
Data is not available
29/11/2017
Delighted with this company. Everything was exactly as promised. An excellent service which I will not hesitate to recommend to others and use again myself.
5.00
Excellent

Date of publication
09/11/2017
Data is not available
09/11/2017
Fantastic holiday Any questions and queries were answered straight away making it a problem free experience. Well done
5.00
Excellent

Date of publication
17/10/2017
Data is not available
17/10/2017
This was great
Itenary suggestions, planning and communication
Roadbook
Transport information & connections
Hotel locations (near bus/train stations)
Staying at least two nights at one place

This was not so great
- Offer for whole trip was late: only in the end we had an idea, how much we should be spending; and then payment was due very quickly (30 days before travel started)
- Aso: Lot
2.00
Poor

evaneos.co.uk replies: 18/10/2017
Thank you for your feedback We will discuss the aforementioned issues with the agency to see what happened and why the itinerary was so delayed. It is not normal to receive an itinerary past the initial discussion between agent & traveller so we will try and make sure this doesn't happen again in the future for another traveller. Thanks again! Kind regards, Rachel

Date of publication
16/10/2017
Data is not available
16/10/2017
The people in the office at Evaneos were always able to email a quick reply to all my questions. They dealt efficiently with any concerns I had re the local agents for my trip. The local agents they chose were well vetted and did a very good job. I found the agency to be trustworthy and they provided a good experience for me as a customer.
5.00
Excellent

Date of publication
11/10/2017
Data is not available
11/10/2017
First Hotel was not acceptable, 2nd & 3rd were. Car rental was NOT the nearest place and did NOT have the car for us. They said it was the travel agents fault and our day was delayed. Agent didn't send correct paperwork and I had to keep emailing him with all of the problems (thankfully prior to the trip) All else was WONDERFUL, great excursions, therefore I had to score 3.
3.00
Fair

evaneos.co.uk replies: 12/10/2017
Hello! We are very sorry to read that there were issues such as these whilst dealing with one of our partner agents. We have taken all of these points into account and will be addressing the issue with the agent directly. I am happy to hear that apart from this you were still able to have a wonderful time on your trip. Thank you for your feedback. Best wishes, Rachel

Date of publication
03/10/2017
Data is not available
03/10/2017
Evaneos is definitely an option I will consider in future trips, having a local agent is the best option when travelling far away.
5.00
Excellent

Date of publication
02/10/2017
Data is not available
02/10/2017
They organised exactly what I wanted and it all fell into place without a problem
5.00
Excellent

Date of publication
27/09/2017
Data is not available
27/09/2017
The experience with our agent was amazing from start to finish
5.00
Excellent

Date of publication
26/09/2017
Data is not available
26/09/2017
I worked with local agent Ormur Karlsson on the planning and scheduling of our recent trip to Iceland. Everything that we had talked about as far as things we wanted to do and see during our visit was included in our stay. What a great experience in working with Evaneos throughout the whole process. I will definitely use them again on our next trip to Iceland and have recommended them to friends.
5.00
Excellent

Date of publication
25/09/2017
Data is not available
25/09/2017
Our first trip to Iceland through Evaneos was wonderful. Responsive dialogue and personal attention from our agent helped make the trip stress free. Working with someone who knows the area personally, we received suggestions on places to visit that are off the tourist route based on our likes and things enjoyable for a family (adults and children)
5.00
Excellent

Date of publication
25/09/2017
Data is not available
25/09/2017
This rating is a strong 4, almost a 5. It was the first time dealing with Evaneos and we spend several months working out an itinerary for a destination that we knew very little about. Our local agent was very accommodating to our changes and inquiries and although he did try to encourage us to visit certain places and gave his justifications, he was always ready to deal with our final decisions.
4.00
Good

Date of publication
17/09/2017
Data is not available
17/09/2017
Enamels customized my trip to exactly what I wanted. The agent I was working with phoned me on several occasions to fully understand what I was looking for during my trip.
5.00
Excellent

Date of publication
16/09/2017
Data is not available
16/09/2017
good lengthy discussion with local agent before the trip, who then fulfilled the brief and showed us locations/accommodation we would simply never have found any other way
5.00
Excellent

Date of publication
15/09/2017
Data is not available
15/09/2017
Through Evanos, we were able to get to Bjorn at Cool Travel Iceland, who tailored a perfect two week trip for us in his country. He was thorough, giving us sites to see, restaurants and even a cell phone to use with all hotels and telephone numbers that we were using.
On future travels we would definitely use Evanos to locate an agent in the country of our choice.Thanks.
5.00
Excellent

Date of publication
10/09/2017
Data is not available
10/09/2017
Our group of 6 travelled on an Evaneos arranged tour in Italy after our cruise. The entire experience and tour is rated with 100 satisfaction, being well organized and hassle free. Our agent Enrico was accessible and kept us updated of each local contact person. His recommendations of tour details were excellent and each local tour guide was professional and had expert knowledge. Excellent tour
5.00
Excellent

Date of publication
10/09/2017
Data is not available
10/09/2017
Our agent, Gunnar, was great at helping us plan and customize our trip. He always was prompt with responses and had excellent information to share.
5.00
Excellent

evaneos.co.uk customer reviews

evaneos.co.uk

evaneos.co.uk was certified by Trusted Shops on 23/06/2016.

Contact
27 Rue de Mogador
75009 Paris
France
support@evaneos.co.uk
evaneos.co.uk
Owner
Evaneos SA
27 Rue de Mogador
75009 Paris
France
Trade register
RCS Paris 513 191 122
Authorized representative
M Eric LA BONNARDIERE
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars. The score from these ratings is calculated every day. In their comments, customers share their experience with evaneos.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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