Certificate for evaneos.co.uk

No. X89CB31ADFFBC36E0A1AA92D1BF6DA87B
 

Approved on
23/06/2016
Valid until
22/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for evaneos.co.uk



Excellent

4.86/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 77 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 97 review have been collected.

Customer reviews

   
Fantastic holiday Any questions and queries were answered straight away making it a problem free experience. Well done
5.00
Excellent

This was great
Itenary suggestions, planning and communication
Roadbook
Transport information & connections
Hotel locations (near bus/train stations)
Staying at least two nights at one place

This was not so great
- Offer for whole trip was late: only in the end we had an idea, how much we should be spending; and then payment was due very quickly (30 days before travel started)
- Aso: Lot
2.00
Poor

evaneos.co.uk replies: 18/10/2017
Thank you for your feedback We will discuss the aforementioned issues with the agency to see what happened and why the itinerary was so delayed. It is not normal to receive an itinerary past the initial discussion between agent & traveller so we will try and make sure this doesn't happen again in the future for another traveller. Thanks again! Kind regards, Rachel

The people in the office at Evaneos were always able to email a quick reply to all my questions. They dealt efficiently with any concerns I had re the local agents for my trip. The local agents they chose were well vetted and did a very good job. I found the agency to be trustworthy and they provided a good experience for me as a customer.
5.00
Excellent

First Hotel was not acceptable, 2nd & 3rd were. Car rental was NOT the nearest place and did NOT have the car for us. They said it was the travel agents fault and our day was delayed. Agent didn't send correct paperwork and I had to keep emailing him with all of the problems (thankfully prior to the trip) All else was WONDERFUL, great excursions, therefore I had to score 3.
3.00
Fair

evaneos.co.uk replies: 12/10/2017
Hello! We are very sorry to read that there were issues such as these whilst dealing with one of our partner agents. We have taken all of these points into account and will be addressing the issue with the agent directly. I am happy to hear that apart from this you were still able to have a wonderful time on your trip. Thank you for your feedback. Best wishes, Rachel

Evaneos is definitely an option I will consider in future trips, having a local agent is the best option when travelling far away.
5.00
Excellent

They organised exactly what I wanted and it all fell into place without a problem
5.00
Excellent

The experience with our agent was amazing from start to finish
5.00
Excellent

I worked with local agent Ormur Karlsson on the planning and scheduling of our recent trip to Iceland. Everything that we had talked about as far as things we wanted to do and see during our visit was included in our stay. What a great experience in working with Evaneos throughout the whole process. I will definitely use them again on our next trip to Iceland and have recommended them to friends.
5.00
Excellent

Our first trip to Iceland through Evaneos was wonderful. Responsive dialogue and personal attention from our agent helped make the trip stress free. Working with someone who knows the area personally, we received suggestions on places to visit that are off the tourist route based on our likes and things enjoyable for a family (adults and children)
5.00
Excellent

This rating is a strong 4, almost a 5. It was the first time dealing with Evaneos and we spend several months working out an itinerary for a destination that we knew very little about. Our local agent was very accommodating to our changes and inquiries and although he did try to encourage us to visit certain places and gave his justifications, he was always ready to deal with our final decisions.
4.00
Good

Enamels customized my trip to exactly what I wanted. The agent I was working with phoned me on several occasions to fully understand what I was looking for during my trip.
5.00
Excellent

good lengthy discussion with local agent before the trip, who then fulfilled the brief and showed us locations/accommodation we would simply never have found any other way
5.00
Excellent

Through Evanos, we were able to get to Bjorn at Cool Travel Iceland, who tailored a perfect two week trip for us in his country. He was thorough, giving us sites to see, restaurants and even a cell phone to use with all hotels and telephone numbers that we were using.
On future travels we would definitely use Evanos to locate an agent in the country of our choice.Thanks.
5.00
Excellent

Our group of 6 travelled on an Evaneos arranged tour in Italy after our cruise. The entire experience and tour is rated with 100 satisfaction, being well organized and hassle free. Our agent Enrico was accessible and kept us updated of each local contact person. His recommendations of tour details were excellent and each local tour guide was professional and had expert knowledge. Excellent tour
5.00
Excellent

Our agent, Gunnar, was great at helping us plan and customize our trip. He always was prompt with responses and had excellent information to share.
5.00
Excellent

We found Evaneos online and it was a great experience. They right away contacted us with a local agency and from there on everything ran smoothly.
I highly recommend them for any travel plans
5.00
Excellent

Good, efficient service. Worked very well for us.
5.00
Excellent

Booked a 3-week trip to Peru through Evaneos. Their agent in Peru was very helpful and put together a very interesting and diverse tour through the country. The hotels had a good value-for-money ratio. Furthermore, the guides, drivers and assistants were very helpful and always on time. Everything on the trip went smoothly and I will definitely book another trip with Evaneos in the future.
5.00
Excellent

Excellent holiday. We commented that everyday we were there there was something wonderful and exciting. All the guides were excellent, especially Dina who travelled with us from Arequipa to Colca Canyon.....the differences between lamas, alpaca and vicuña will stay with us forever Benja, who did the Inca trail with us was also amazing. A big thank you too to Diego who was so supportive :))
5.00
Excellent

Excellent Service
5.00
Excellent

A great and safe way to travel
5.00
Excellent

Evaneos put together a tailor made package to exactly match our requirements.
Everything ran like clockwork and our driver/guide Meraal was absolutely brilliant.
Very good value for money compared to many other companies who do tailor made packages with driver/guide.
5.00
Excellent

Super customer service in advance of our trip. Excellent knowledge and advice putting together our itinerary. Very helpful with any additional requests for help travelling with young children. A lovely welcome package and documents provided on arrival. We would highly recommend Evaneos. They take a real interest in their clients.
5.00
Excellent

Professional and flexible services with efficient staff in both countries I visited
5.00
Excellent

We were very satisfied with the local travel agent evaneos connected us with in Norway.
5.00
Excellent

Evaneos is the very best travel experience we have ever had. Much better than a cruise, totally customized, exceptional expertise
5.00
Excellent

The trip was great. It was perfectly planned. The travel agent listened to exactly what my family wanted and it was perfect. I will use Evaneos again for my next trip and have recommend them several times already.
5.00
Excellent

Incredibly efficient, and although I did feel slightly worried at first as I had no references, my experience just got better and better as the trip continued. Not one let down. (I never write or follow up with these kinds of rating assists, but I really had to in this case. Lol.)
5.00
Excellent

Hassle Free Travel
4.00
Good

Very correct en friendly service
5.00
Excellent

My travel agent Jelena was there for me all the way. I was able to keep in contact with the company months before my trip and all the way til I got back home.
5.00
Excellent

The itinerary was well arranged and everything was on time, staff were very helpful and obliging, there is nothing that we can complain about, I would use them again.
5.00
Excellent

Our contact in Russia at Tsar Tours was amazing. She put together a great holiday for us and it all worked to plan. The guides were extremely knowledgeable and helpful and we didn't need to worry about anything. Evaneos use local people to plan the holidays and I would certainly use them again.
5.00
Excellent

Evaneos was very prompt in introducing us to the local agent in Iran, and they were very professional in reassuring us of their guarantees on all aspects of the booking. At all times we felt confident that Evaneos would take care of us.
5.00
Excellent

All accommodation and guides were brilliant
5.00
Excellent

excellent, problems re agent getting back to us, rectified immediately
5.00
Excellent

Once Upon a Trip in New Zealand (evaneos) were first class from start to finish. Carolyn was superb putting together an itinerary that suited us perfectly and didn't bat an eyelid when we needed to change a couple of details here and there. We'll definitely use Carolyn and Once Upon a Trip again when we go back to New Zealand.
5.00
Excellent

very good service and well worth the price
5.00
Excellent

Excellent experience from start to finish. We did not have time to research and arrange our vacation time - so it was simple to describe our interests and let Leandro at evaneous, give us a suggestion and then make all the arrangements - including translating guides. This worked very well for us. We would do it again.
5.00
Excellent

Always responsive, friendly, serious and commited local staff. Great way to discover remote places.
5.00
Excellent

evaneos.co.uk customer reviews

evaneos.co.uk

evaneos.co.uk was certified by Trusted Shops on 23/06/2016.

Contact
27 Rue de Mogador
75009 Paris
France
contact@evaneos-travel.com
evaneos.co.uk

Owner
Evaneos SA
27 Rue de Mogador
75009 Paris
France
Trade register
RCS Paris 513 191 122
Authorized representative
M Eric LA BONNARDIERE
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