Certificate for evaneos.co.uk

No. X89CB31ADFFBC36E0A1AA92D1BF6DA87B
 

Approved on
23/06/2016
Valid until
22/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for evaneos.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 73 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 104 review have been collected.

Customer reviews

   
Date of publication
19/01/2018
Data is not available
19/01/2018
I want to say Evaneos is an individual plan-based tour company, meaning Evaneos' staff will work with you to tailor all your needs (transportation, lodgings, sightseeing etc) & answer questions you might have. Evaneos uses local staffs so they're very knowledgeable, meaning go right ahead discuss your plan with this local agent & they will "guide"you of what to do/ see. I like this concept.Awesome
5.00
Excellent

Date of publication
09/01/2018
Data is not available
09/01/2018
Very happy with the organizer of our trip "Tshering". He was very pleasant and highly professional. All services were delivered to a high standard. I would use the same firm again
5.00
Excellent

Date of publication
13/12/2017
Data is not available
13/12/2017
We spent 5 days in Iceland at Sunna Guesthouse in an apt which enabled us to relax with privacy, prepare meals when we wanted and not be on top of each other. We enjoyed being in a neighborhood within walking distance to sights. Our activities included soaking in the Secret Lagoon, an Icelandic dinner and successful hunt for Northern Lights; a Game of Thrones tour led by an actor who performed in
5.00
Excellent

Date of publication
13/12/2017
Data is not available
13/12/2017
Provided customised holiday of lifetime trip to New Zealand via local tour agency and managed payments securely.
5.00
Excellent

Date of publication
11/12/2017
Data is not available
11/12/2017
Great company They customized our trip to our tastes and desires so well Will recommend them highly to all our friends and family
5.00
Excellent

Date of publication
04/12/2017
Data is not available
04/12/2017
excellent concept of a international organisation using local companies to organise everything. Our trip was perfectly organised and the agents very responsive at all times, even calling during our trip to ensure everything is ok.
5.00
Excellent

Date of publication
29/11/2017
Data is not available
29/11/2017
Delighted with this company. Everything was exactly as promised. An excellent service which I will not hesitate to recommend to others and use again myself.
5.00
Excellent

Date of publication
09/11/2017
Data is not available
09/11/2017
Fantastic holiday Any questions and queries were answered straight away making it a problem free experience. Well done
5.00
Excellent

Date of publication
17/10/2017
Data is not available
17/10/2017
This was great
Itenary suggestions, planning and communication
Roadbook
Transport information & connections
Hotel locations (near bus/train stations)
Staying at least two nights at one place

This was not so great
- Offer for whole trip was late: only in the end we had an idea, how much we should be spending; and then payment was due very quickly (30 days before travel started)
- Aso: Lot
2.00
Poor

evaneos.co.uk replies: 18/10/2017
Thank you for your feedback We will discuss the aforementioned issues with the agency to see what happened and why the itinerary was so delayed. It is not normal to receive an itinerary past the initial discussion between agent & traveller so we will try and make sure this doesn't happen again in the future for another traveller. Thanks again! Kind regards, Rachel

Date of publication
16/10/2017
Data is not available
16/10/2017
The people in the office at Evaneos were always able to email a quick reply to all my questions. They dealt efficiently with any concerns I had re the local agents for my trip. The local agents they chose were well vetted and did a very good job. I found the agency to be trustworthy and they provided a good experience for me as a customer.
5.00
Excellent

Date of publication
11/10/2017
Data is not available
11/10/2017
First Hotel was not acceptable, 2nd & 3rd were. Car rental was NOT the nearest place and did NOT have the car for us. They said it was the travel agents fault and our day was delayed. Agent didn't send correct paperwork and I had to keep emailing him with all of the problems (thankfully prior to the trip) All else was WONDERFUL, great excursions, therefore I had to score 3.
3.00
Fair

evaneos.co.uk replies: 12/10/2017
Hello! We are very sorry to read that there were issues such as these whilst dealing with one of our partner agents. We have taken all of these points into account and will be addressing the issue with the agent directly. I am happy to hear that apart from this you were still able to have a wonderful time on your trip. Thank you for your feedback. Best wishes, Rachel

Date of publication
03/10/2017
Data is not available
03/10/2017
Evaneos is definitely an option I will consider in future trips, having a local agent is the best option when travelling far away.
5.00
Excellent

Date of publication
02/10/2017
Data is not available
02/10/2017
They organised exactly what I wanted and it all fell into place without a problem
5.00
Excellent

Date of publication
27/09/2017
Data is not available
27/09/2017
The experience with our agent was amazing from start to finish
5.00
Excellent

Date of publication
26/09/2017
Data is not available
26/09/2017
I worked with local agent Ormur Karlsson on the planning and scheduling of our recent trip to Iceland. Everything that we had talked about as far as things we wanted to do and see during our visit was included in our stay. What a great experience in working with Evaneos throughout the whole process. I will definitely use them again on our next trip to Iceland and have recommended them to friends.
5.00
Excellent

Date of publication
25/09/2017
Data is not available
25/09/2017
Our first trip to Iceland through Evaneos was wonderful. Responsive dialogue and personal attention from our agent helped make the trip stress free. Working with someone who knows the area personally, we received suggestions on places to visit that are off the tourist route based on our likes and things enjoyable for a family (adults and children)
5.00
Excellent

Date of publication
25/09/2017
Data is not available
25/09/2017
This rating is a strong 4, almost a 5. It was the first time dealing with Evaneos and we spend several months working out an itinerary for a destination that we knew very little about. Our local agent was very accommodating to our changes and inquiries and although he did try to encourage us to visit certain places and gave his justifications, he was always ready to deal with our final decisions.
4.00
Good

Date of publication
17/09/2017
Data is not available
17/09/2017
Enamels customized my trip to exactly what I wanted. The agent I was working with phoned me on several occasions to fully understand what I was looking for during my trip.
5.00
Excellent

Date of publication
16/09/2017
Data is not available
16/09/2017
good lengthy discussion with local agent before the trip, who then fulfilled the brief and showed us locations/accommodation we would simply never have found any other way
5.00
Excellent

Date of publication
15/09/2017
Data is not available
15/09/2017
Through Evanos, we were able to get to Bjorn at Cool Travel Iceland, who tailored a perfect two week trip for us in his country. He was thorough, giving us sites to see, restaurants and even a cell phone to use with all hotels and telephone numbers that we were using.
On future travels we would definitely use Evanos to locate an agent in the country of our choice.Thanks.
5.00
Excellent

Date of publication
10/09/2017
Data is not available
10/09/2017
Our group of 6 travelled on an Evaneos arranged tour in Italy after our cruise. The entire experience and tour is rated with 100 satisfaction, being well organized and hassle free. Our agent Enrico was accessible and kept us updated of each local contact person. His recommendations of tour details were excellent and each local tour guide was professional and had expert knowledge. Excellent tour
5.00
Excellent

Date of publication
10/09/2017
Data is not available
10/09/2017
Our agent, Gunnar, was great at helping us plan and customize our trip. He always was prompt with responses and had excellent information to share.
5.00
Excellent

Date of publication
02/09/2017
Data is not available
02/09/2017
We found Evaneos online and it was a great experience. They right away contacted us with a local agency and from there on everything ran smoothly.
I highly recommend them for any travel plans
5.00
Excellent

Date of publication
31/08/2017
Data is not available
31/08/2017
Good, efficient service. Worked very well for us.
5.00
Excellent

Date of publication
22/08/2017
Data is not available
22/08/2017
Booked a 3-week trip to Peru through Evaneos. Their agent in Peru was very helpful and put together a very interesting and diverse tour through the country. The hotels had a good value-for-money ratio. Furthermore, the guides, drivers and assistants were very helpful and always on time. Everything on the trip went smoothly and I will definitely book another trip with Evaneos in the future.
5.00
Excellent

Date of publication
13/08/2017
Data is not available
13/08/2017
Excellent holiday. We commented that everyday we were there there was something wonderful and exciting. All the guides were excellent, especially Dina who travelled with us from Arequipa to Colca Canyon.....the differences between lamas, alpaca and vicuña will stay with us forever Benja, who did the Inca trail with us was also amazing. A big thank you too to Diego who was so supportive :))
5.00
Excellent

Date of publication
06/08/2017
Data is not available
06/08/2017
Excellent Service
5.00
Excellent

Date of publication
03/08/2017
Data is not available
03/08/2017
A great and safe way to travel
5.00
Excellent

Date of publication
31/07/2017
Data is not available
31/07/2017
Evaneos put together a tailor made package to exactly match our requirements.
Everything ran like clockwork and our driver/guide Meraal was absolutely brilliant.
Very good value for money compared to many other companies who do tailor made packages with driver/guide.
5.00
Excellent

Date of publication
31/07/2017
Data is not available
31/07/2017
Super customer service in advance of our trip. Excellent knowledge and advice putting together our itinerary. Very helpful with any additional requests for help travelling with young children. A lovely welcome package and documents provided on arrival. We would highly recommend Evaneos. They take a real interest in their clients.
5.00
Excellent

Date of publication
30/07/2017
Data is not available
30/07/2017
Professional and flexible services with efficient staff in both countries I visited
5.00
Excellent

Date of publication
30/07/2017
Data is not available
30/07/2017
We were very satisfied with the local travel agent evaneos connected us with in Norway.
5.00
Excellent

Date of publication
29/07/2017
Data is not available
29/07/2017
Evaneos is the very best travel experience we have ever had. Much better than a cruise, totally customized, exceptional expertise
5.00
Excellent

Date of publication
27/07/2017
Data is not available
27/07/2017
The trip was great. It was perfectly planned. The travel agent listened to exactly what my family wanted and it was perfect. I will use Evaneos again for my next trip and have recommend them several times already.
5.00
Excellent

Date of publication
26/07/2017
Data is not available
26/07/2017
Incredibly efficient, and although I did feel slightly worried at first as I had no references, my experience just got better and better as the trip continued. Not one let down. (I never write or follow up with these kinds of rating assists, but I really had to in this case. Lol.)
5.00
Excellent

Date of publication
19/07/2017
Data is not available
19/07/2017
Hassle Free Travel
4.00
Good

Date of publication
18/07/2017
Date of order
08/07/2017
18/07/2017
Very correct en friendly service
5.00
Excellent

Date of publication
04/07/2017
Data is not available
04/07/2017
My travel agent Jelena was there for me all the way. I was able to keep in contact with the company months before my trip and all the way til I got back home.
5.00
Excellent

Date of publication
29/06/2017
Data is not available
29/06/2017
The itinerary was well arranged and everything was on time, staff were very helpful and obliging, there is nothing that we can complain about, I would use them again.
5.00
Excellent

Date of publication
16/06/2017
Data is not available
16/06/2017
Our contact in Russia at Tsar Tours was amazing. She put together a great holiday for us and it all worked to plan. The guides were extremely knowledgeable and helpful and we didn't need to worry about anything. Evaneos use local people to plan the holidays and I would certainly use them again.
5.00
Excellent

evaneos.co.uk customer reviews

evaneos.co.uk

evaneos.co.uk was certified by Trusted Shops on 23/06/2016.

Contact
27 Rue de Mogador
75009 Paris
France
contact@evaneos-travel.com
evaneos.co.uk

Owner
Evaneos SA
27 Rue de Mogador
75009 Paris
France
Trade register
RCS Paris 513 191 122
Authorized representative
M Eric LA BONNARDIERE
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