Clove Technology (clove.co.uk)Reviews:
53 reviews in the last 12 months4,381 total reviews
Good
TrustmarkValid
Top positive review
10 Mar 2024
Verified review
Choosing a new replacement phone can take lots of time in research and a lovely person in sales gave me some options to meet my requirements.
The phone was delivered promptly and having opened the box and set up the new phone (Samsung Galaxy Xcover 7 (5G) I have been very pleased with my purchase.
I have used Clove Technology for many years and their service has always been exceptional.
Thank you to all the Clove Team.
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DJ
D J.
Horsham
Top negative review
18 Feb 2024
Verified review
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
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Reviews for Clove Technology (clove.co.uk)
11 days ago
Verified review
They cancelled my order at 'my request'
I ordered a cpu and motherboard on a Saturday evening. On the Monday I received an email saying the order had been cancelled as per my request. I managed to ring them on Wednesday and they told me they had to cancel the order as they had listed the prices incorrectly. The customer services rep then agreed to give me a small discount on the new prices as gesture of good will but he said he needed his manager to sign it off and he had gone home. I was told I would get a call back or email the following morning. Of course, this did not happen. I have since ordered the same parts from a different retailer and had no problems. I will not be spending any money with clove technology in future.
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Answer by Clove Technology (clove.co.uk)
9 days ago
We apologize for the inconvenience caused by the cancellation of your order due to a pricing error and the subsequent delay in providing you with a resolution. Your feedback is valuable, and we will take steps internally to prevent similar issues in the future. While we understand your decision to purchase from another retailer, we sincerely appreciate your consideration and hope for the opportunity to regain your trust. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.
DW
Dean W.
Clitheroe
7 days ago
Verified review
In stock - but not really.....
Was told that "in stock" didn't necessarily mean yours. Never buying from you again
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18 Feb 2024
Verified review
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
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Answer by Clove Technology (clove.co.uk)
19 Feb 2024
Many thanks for your comment. Your first order was cancelled due to security concerns that emerged from our checks on your IP address which was different from your geolocation. The second order, as you have rightly stated, had a different address from your original address in South Sudan. Because these are high- value items, we were forced to cancel the order to avoid delivery issues. Please be assured that we value all our customers.
28 Feb 2024
Verified review
Horrible horrible customer service, on 15th February 2024 i bought a brand new Motorola Edge 40 but was sent an opened box phone, called the company hundreds of times daily over the next few day without an answer, no reply to emails either, what shoddy customer service, needless to say this will be the first and last purchase ever from this pathetic company.. buyers BEWARE
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Answer by Clove Technology (clove.co.uk)
28 Feb 2024
We are sorry to hear that this customer is unhappy with their order and our customer service. Kindly understand that we deal with lots of customers daily and we aspire to attend to every customer in good time. However, it does appear that this customer left a review with an email address that is completely different from the one they placed an order with. We typically communicate with customers with the email address they provided when they placed their order. We currently do not have any record of this customer trying to contact us as we haven't received any message from their email(s). We are more than happy to resolve the issue with this order. Please get in touch with us through the right email at sales@clove.co.uk.
18 Mar 2024
Verified review
I received poor service. This company received and acknowledged my order, and then after 2 working days cancelled the order without explanation. I discovered the goods I ordered were now being advertised on their website at a higher price. I had to write to complain. I shall not use this company again.
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Answer by Clove Technology (clove.co.uk)
19 Mar 2024
Hello Chris, thanks for your review. We apologise for the inconvenience caused by the cancellation of your order, which was due to an incorrect price sheet uploaded by one of our suppliers. Please be assured that we have implemented stricter control measures to prevent this from happening in future. We deeply regret any disappointment this may have caused and we are happy to offer you a 5% discount on your next order. Your satisfaction is important to us, and we appreciate your understanding.
5 Feb 2024
Verified review
Order cancelled twice simply because my address is not a European or western country.
It takes 3 days for an item to Reach my Destination South Sudan.
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Answer by Clove Technology (clove.co.uk)
6 Feb 2024
Thank you for your comments. Your orders were both for multiple iPhone 15 Pro Max phones. Unfortunately, we can't ship products to South Sudan due to previous delivery issues. We assume this was why the first order didn't provide a country within the shipping address and the second one gave a USA address. Your orders were, therefore, cancelled. We apologize for any inconvenience.
7 Jan 2024
Verified review
Item ordered not in stock!
The item I ordered was apparently no longer available but was still on the website. I was told that I should have checked availability before ordering. So it's up to the customer to check stock before trying to purchase an item. Very strange practice. If an item is not available it should not be advertised and money taken for said item. Not happy.
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Answer by Clove Technology (clove.co.uk)
8 Jan 2024
We are sorry to hear about your experience with the item you ordered being out of stock. While we ensure that most items on our website are available in stock, there are some rare instances when we have not become aware a product is no longer available immediately. We apologise that this was one of these occasions. It is not our practice to ask customers to check stock availability before placing an order.