Clove Technology (clove.co.uk)

Reviews:

Hello Stygian, thanks for the positive review. We hope to serve you with more tech in future.

Hello Ian, thanks for your review. Our records show that you have been in communication with our service representative since the 5th of March and your initial order has been delivered. We have also responded to your last email which was an enquiry about a product that is currently out of stock. Please let us know if there's anything else we can help you with.

Thanks for the positive review, we look forward to serving you with more tech in the future.

Hello, thanks for the positive review. We hope you enjoy using your gadget and look forward to serving you with more tech in the future.

Many thanks for the review. We hope you enjoy using your device and look forward to serving you with more tech in future.

We apologize for the inconvenience caused by the cancellation of your order due to a pricing error and the subsequent delay in providing you with a resolution. Your feedback is valuable, and we will take steps internally to prevent similar issues in the future. While we understand your decision to purchase from another retailer, we sincerely appreciate your consideration and hope for the opportunity to regain your trust. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.

Hello Phi, many thanks for your review. We understand that you are not happy with the product you ordered from us which you have now returned and your funds duly refunded. As you rightly stated, this order was for a second-hand product and as such, accessories may not be the same with the ones that come with new products. However, it is misleading to term the accessories fake as we either source our products from certified manufacturers or credible distributors, hence we do not sell fake products. Also note that products may get broken in transit as a result of handling by third-party delivery companies and for such, we are happy to exchange or refund. In your case, a refund was issued. Please accept our sincere apologies for any inconvenience this may have caused.

We are always happy to help and we are glad that you love your purchase. Thanks for the positive review.

Many thanks for your positive review.

Thanks for the review.

Many thanks for the positive review.

Thanks for the positive review.

Many thanks for your comment. Your first order was cancelled due to security concerns that emerged from our checks on your IP address which was different from your geolocation. The second order, as you have rightly stated, had a different address from your original address in South Sudan. Because these are high- value items, we were forced to cancel the order to avoid delivery issues. Please be assured that we value all our customers.

We are sorry to hear that this customer is unhappy with their order and our customer service. Kindly understand that we deal with lots of customers daily and we aspire to attend to every customer in good time. However, it does appear that this customer left a review with an email address that is completely different from the one they placed an order with. We typically communicate with customers with the email address they provided when they placed their order. We currently do not have any record of this customer trying to contact us as we haven't received any message from their email(s). We are more than happy to resolve the issue with this order. Please get in touch with us through the right email at sales@clove.co.uk.

Hello Chris, thanks for your review. We apologise for the inconvenience caused by the cancellation of your order, which was due to an incorrect price sheet uploaded by one of our suppliers. Please be assured that we have implemented stricter control measures to prevent this from happening in future. We deeply regret any disappointment this may have caused and we are happy to offer you a 5% discount on your next order. Your satisfaction is important to us, and we appreciate your understanding.

We received an order from this customer, but it was cancelled due to unexpected stock issues. We hadn't taken any funds from their account at the time so no refund was issued from our end. An invoice was, however, sent to the customer via email to authorize a new order, but it wasn't actioned from their end. We advise that the customer should get in touch with their bank if they haven't received a refund.

Thank you for the positive review. We will forward your comments about the strap and charger to our purchasing team.

Thank you for the positive review.

Thank you for the positive review. We are glad to hear you are pleased with our service and products.